Buyer Used Reshipper & Claims Item Isn't Working | Shipping

happygirlcreations · 2023-02-24T19:41:23.942000Z

I recently sold an item and the buyer apparently had it shipped to them in Colombia using a reshipper/freight forwarder (I do not ship internationally). They just messaged me claiming the item is not working correctly (I tested it and am sure it was working correctly, but that is a whole other matter). I told them to submit a return request and they asked if they can do that from their location in Bogata. This is the first issue I've had like this and I have no idea how to proceed. What do I or the buyer need to do in a situation like this? TIA.

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Buyer Used Reshipper & Claims Item Isn't Working | Shipping | eBay Community