Buyer return lost in transit
A customer ordered a package, the package was heavily secured to make sure there was no damage possible in transit. The customer received the item and said that it was damaged upon delivery. I simply approved the return anyway. They've shipped the item, but the package appears to be lost in transit. eBay says that this is the last day for me to give a refund so but I haven't received the package so I issue a refund anyways or hold off until I possibly get the package delivered? the package was insured and a claim was already submitted for it being damaged in transit
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