BEWARE: International shipping was enabled without my consent. | Shipping

inhawaii

·4 months ago

Ebay's most handsome seller.4909 View listings

No offense, but that fact the you refuse to use EIS probably means you don't know how it works.

Using EIS is actually safer than shipping domestically.

*It's free! It doesn't cost you a penny.

*The package gets shipped to ebay's US hub. After it get's there all your responsibility is gone.

*There is no extra work to do or forms to fill out.

*It's exactly like shipping to any other state. No different.

*If the package is damaged, ebay takes care of it.

*If the package gets lost, ebay takes care of it.

*If the buyer complains about a delay, ebay takes care of it.

*If the buyer files a INR, ebay takes care of it.

*If the buyer files a INAD, ebay takes care of it,

*If the package gets stuck in customs, ebay takes care of it.

*If there is ANY complaint from the customer, ebay tales care of it.

*If the buyer leaves you negative feedback that has anything to do with EIS, ebay removes it.

Now please tell me why you would not want to use EIS.

In my opinion, you would have to be crazy not to.

inhawaii

·4 months ago

Ebay's most handsome seller.4909 View listings

@33letters wrote:
Please double-check your shipping preferences if you don’t want to ship internationally—eBay did it again!

Ebay did it again?

OH NO!

So you had to ship the package all the way to Glendale Heights Illinois?

chapeau-noir

·4 months ago

No bad meows!6575 View listings

For whatever reasons OP doesn't want to use the program, I think the beef here is that eBay opts-in without notification. I would find that annoying, too, and I actually use the program.

a_c_green

·4 months ago

4168 View listings

@chapeau-noir wrote:
For whatever reasons OP doesn't want to use the program, I think the beef here is that eBay opts-in without notification. I would find that annoying, too, and I actually use the program.

Agreed (and some folks who have been here long enough might remember my knock-down-drag-out dispute with Trinton of eBay about how anyone could plausibly be described as "opted-in" without their knowledge), but what seems to have gotten everyone's attention was how vociferous the OP was against international selling that way.

inhawaii

·4 months ago

Ebay's most handsome seller.4909 View listings

@a_c_green wrote:
@chapeau-noir wrote:
For whatever reasons OP doesn't want to use the program, I think the beef here is that eBay opts-in without notification. I would find that annoying, too, and I actually use the program.
Agreed (and some folks who have been here long enough might remember my knock-down-drag-out dispute with Trinton of eBay about how anyone could plausibly be described as "opted-in" without their knowledge), but what seems to have gotten everyone's attention was how vociferous the OP was against international selling that way.

Say you were opted in without your knowledge once or twice.

That's 2 sales you had with no extra work and no risk. 😉

chapeau-noir

·4 months ago

No bad meows!6575 View listings

@a_c_green wrote:
@chapeau-noir wrote:
For whatever reasons OP doesn't want to use the program, I think the beef here is that eBay opts-in without notification. I would find that annoying, too, and I actually use the program.
Agreed (and some folks who have been here long enough might remember my knock-down-drag-out dispute with Trinton of eBay about how anyone could plausibly be described as "opted-in" without their knowledge), but what seems to have gotten everyone's attention was how vociferous the OP was against international selling that way.

Trinton had the thankless job of trying to convince people that eBay's doublespeak made sense.

bbcardzman

·4 months ago

6652 View listings

If you are in the international shipping program it might be a good idea to check and see if eBay has charged you an international fee this month as I received one this month. It says in the eBay program that you will NOT be charged an international fee.

marnotom!

·4 months ago

10 View listings

@bbcardzman wrote:

If you are in the international shipping program it might be a good idea to check and see if eBay has charged you an international fee this month as I received one this month. It says in the eBay program that you will NOT be charged an international fee.

The International Fee will be charged on sales made by non-US registered buyers who have their items sent to a forwarding agent located in the US. Are you sure that the Fee was applied to a sale made through eIS and not for an item that was sent to a freight forwarder or similar, @bbcardzman? On the other hand, the Glitch seems to be pretty strong with eBay right now.

bbcardzman

·4 months ago

6652 View listings

Same thing eBay said when I contacted them. But when they checked it out and I told retold them the policy they have they did return my money. This was the second time this happened. If it is an International sale made through the eIS program then they have to give you your money back. I just check every month now because it seems they don't know all of their policies either. ALL of these fees were charged through the eIS program and has happened in the last 6 months so it is an on going problem.

doc-holmes

·4 months ago

1230 View listings

I chose not to sell internationally because US customers have a drastically different expectation from mail service than us Canadians do. EBay opted me in, I got a sale to the US. After a couple of days I was already getting the "This is taking too long, why don't I have it yet" nonsense. Exactly why I don't like shipping out of the country.

marnotom!

·4 months ago

10 View listings

@doc-holmes wrote:

I chose not to sell internationally because US customers have a drastically different expectation from mail service than us Canadians do. EBay opted me in, I got a sale to the US. After a couple of days I was already getting the "This is taking too long, why don't I have it yet" nonsense. Exactly why I don't like shipping out of the country.

eIS is currently giving delivery time estimates of about three weeks to just over a month for your current listings. People just need to learn how to find and read that information. I suspect that it's not so much a difference in expectations that you're seeing but a lack of experience in purchasing items outside of the country.

tobaccocardyahoo

·4 months ago

5533 View listings

@doc-holmes wrote:
I chose not to sell internationally because US customers have a drastically different expectation from mail service than us Canadians do. EBay opted me in, I got a sale to the US. After a couple of days I was already getting the "This is taking too long, why don't I have it yet" nonsense. Exactly why I don't like shipping out of the country.

Not at all surprising.

I am US based and am always pleasantly surprised when an offshore buyer w/EIS shipping leaves FB saying Fast Shipping, when a shipment takes what seems like forever to reach them.

I am tempted to remove Canada from my EIS destinations because they are the only buyers I have who complain about the cost of shipping using EIS. But that would mean I would not ship anything to Canada, and I like the Loonies.

I

chapeau-noir

·4 months ago

No bad meows!6575 View listings

@tobaccocardyahoo wrote:
@doc-holmes wrote:
I chose not to sell internationally because US customers have a drastically different expectation from mail service than us Canadians do. EBay opted me in, I got a sale to the US. After a couple of days I was already getting the "This is taking too long, why don't I have it yet" nonsense. Exactly why I don't like shipping out of the country.
Not at all surprising.

I am US based and am always pleasantly surprised when an offshore buyer w/EIS shipping leaves FB saying Fast Shipping, when a shipment takes what seems like forever to reach them.

I am tempted to remove Canada from my EIS destinations because they are the only buyers I have who complain about the cost of shipping using EIS. But that would mean I would not ship anything to Canada, and I like the Loonies.

I

I stopped including Canada in the eIS and just ship the usual way there.

caldreamer

·4 months ago

4052 View listings

EBAY did the same thing to sellers in USA (automatically enrolled everyone). To opt out, go to SITE PREFERENCES, SHIPPING PREFENCES (click on EBAY INTERNATIONAL) to turn off.

marnotom!

·4 months ago

10 View listings

The user agreement basically says that by using eBay.com you're agreeing to the terms and conditions of the eBay International Shipping (eIS) program and it's up to you to opt out if that's your preference.

As @chapeau-noir and others note, eIS enables sellers to ship their merchandise to a US hub where it gets forwarded to buyers in non-US locations. The seller's responsibility for the safe passage of the item ends at the hub and the seller does not have to deal with returns or INRs, or NAD claims. Those are on eIS. Basically, you get more "protections" with a sale that goes through eIS than you do with a domestic sale.

I'm interested in learning more about your business case for not wanting to use eIS, but I also appreciate that it's NOMB.

12345jamesstamps

·4 months ago

8773 View listings

And there's always 'freight forward' from a USA address to another country.

Can't opt out of that.

33letters

OP4 months ago

810 View listings

I’ve never had any issues with reshippers. All packages I send to them include signature confirmation and are insured through USPS. In five years, I’ve only had one package lost—filed a claim, refunded the buyer, and received the insurance payout within seven days.

12345jamesstamps

·4 months ago

8773 View listings

Understandable...but canceling the sale because of address issues...isn't that the same as having an issue with reshippers from reading those feedbacks?

fern*wood

·4 months ago

10570 View listings

@33letters wrote:
I’ve never had any issues with reshippers. All packages I send to them include signature confirmation and are insured through USPS. In five years, I’ve only had one package lost—filed a claim, refunded the buyer, and received the insurance payout within seven days.

Have you ever tried the eiS program? With reshippers you still pay the international fee, can still get bad feedback, can still get returns or payment disputes. In the eiS program, none of that can happen. That's why I asked why, since it is turning down sales that are easier and issue free unlike reshippers or even a plain ole domestic sale.

One more thing, as long as your tracking shows delivered to the domestic address with eiS, any lost package after that is not your concern. No refunding the buyer and no insurance claim to file.

dryophelia

·4 months ago

already ready already9 View listings

@33letters wrote:
I’ve never had any issues with reshippers. All packages I send to them include signature confirmation and are insured through USPS. In five years, I’ve only had one package lost—filed a claim, refunded the buyer, and received the insurance payout within seven days.

eBay is just another reshipper. And they take responsibility after it’s delivered to them.
It’s a better option than the standard FF.

bonanza125

·4 months ago

8845 View listings

Which is why it is very important to review your account before listing the item. You might have been automatically opted in which you had to click opt out which you did. By clicking submit listing you are consenting.

chapeau-noir

·4 months ago

No bad meows!6575 View listings

That's a bit sneaky...but also remember, you're not shipping internationally, you're shipping to eBay's US location. eBay takes it from there (that's their loophole for sneaky opt-ins, but it's also worth remembering - it's an easy program to use).

33letters

OP4 months ago

810 View listings

Thank you—I’m aware of that. The issue is that I don’t want to do it in any way, shape, or form, which is why I had opted out until this morning, when I was opted in by eBay for the account with high-value items.

fern*wood

·4 months ago

10570 View listings

@33letters wrote:

The issue is that I don’t want to do it in any way, shape, or form, which is why I had opted out until this morning.

I'm curious as to why? Personally, I do a happy dance every time my items sell through the program, because the normal issues are eliminated.

onefootflipper

·4 months ago

4245 View listings

@fern*wood wrote:
@33letters wrote:

The issue is that I don’t want to do it in any way, shape, or form, which is why I had opted out until this morning.

I'm curious as to why? Personally, I do a happy dance every time my items sell through the program, because the normal issues are eliminated.

Yep, no matter what happens you keep your money. Ebay assumes all the risk.

buyselljack2016

·4 months ago

107 View listings

@33letters wrote:
Thank you—I’m aware of that. The issue is that I don’t want to do it in any way, shape, or form, which is why I had opted out

But, shipping to a FF (which you say you do) "is" effectively in the long run, " international", and a bigger risk for a seller than using the eIS program🙂

kensgiftshop

·4 months ago

389 View listings

@33letters wrote:
Thank you—I’m aware of that. The issue is that I don’t want to do it in any way, shape, or form, which is why I had opted out until this morning, when I was opted in by eBay for the account with high-value items.

If it's EIS, why not?

You ship to the US (like any other US order) and you're done.

Anything that happens after that, Ebay takes care of it.

a_c_green

·4 months ago

4168 View listings

@33letters wrote:
Thank you—I’m aware of that. The issue is that I don’t want to do it in any way, shape, or form, which is why I had opted out

A growing number of sellers, myself included, are wondering why that is, if you wouldn't mind explaining. eBay takes full responsibility for the international sale as soon as it reaches Glendale Heights, and that especially includes any refund or return requests, or feedback complaints about same.

@33letters wrote:
until this morning, when I was opted in by eBay for the account with high-value items.

I would be especially glad to qualify for eIS shipping of high-value items, as international scammers lusting after those items would then have to resort to U.S.-based reshippers to get them that way, a method for which you have significantly less defense, and significantly less protection by eBay.

toomuchstuffagain35

·4 months ago

172 View listings

I recently had a RQT which went unpaid and when I looked at the buyer's ID it said location: Brazil, which presumably is why they can't pay as I don't ship internationally. I checked my settings and Brazil is definitely excluded so I don't understand why they were allowed to do a RQT in the first place.

marnotom!

·4 months ago

10 View listings

@toomuchstuffagain35 wrote:

I recently had a RQT which went unpaid and when I looked at the buyer's ID it said location: Brazil, which presumably is why they can't pay as I don't ship internationally. I checked my settings and Brazil is definitely excluded so I don't understand why they were allowed to do a RQT in the first place.

Did the buyer want the item shipped to Brazil or within the United States, @toomuchstuffagain35?