Best way to address an eroneous late shipment strike?
Here's the situation:
(This wouldn't bother me so much but this has 7 items in the order, and consequently shows 7 items late)
1. Repeat Customer bought several pieces on on order and in same time frame ordered another item.
2. Ebay combined all the first order but did not add the single piece.
3. I combined both orders (Single Piece and Multiples) for a single mailing.
4. I copied and pasted the tracking from the single piece to the other pieces (as I have done successfully in the past) BUT somehow I dropped the last number off of the tracking.
5. When I noted my numbers were down I discovered the error and re-pasted the correct code in the place where it went.
6. It will not let me delete the old tracking (which I am not sure I want to because it shows the obvious error if a human looked at both items)
7. The tracking looks right and the customer has left positive feedback.
Should I or can I speak to a CS Rep? (in the old days, in a land far far away it was easier), and if so, best way to contact? Is there a better course of action that someone else has used?
spendingcents26150
OP2 years agoThank you!
rfmtm
·2 years agoCheck your seller dashboard for defects first. Then if contact ebay it needed.
https://www.ebay.com/help/call_us?type=ContactUs&topicId=4000
Or best way with a private message here:
facebook.com/eBay/
or
twitter.com/askebay