Australia Post Messed Up....!!!!
So Here go's guys, I am situated in the UK, Amongst other sales on the 23rd December I sold to a buyer in Australia an Item on my ebay store, I use the Ebay International global shipping programme to send and track my parcels internationaly and to this extent my buyer purchased the international postage and the parcel was sent and shipped.
On the 7th january the buyer informed me that they had recieved the parcel that the postman had left in there safe place without even trying to see if the buyer was at home.
So as a diligent seller I went on to tracking and saw the following (simplified)
24 dec tracking num created
27 dec parcel recieved at local hub
28 dec parcel sent to international hub
28 dec recieved at international hub lichfield.
30 dec processed at lichfield doc. & Shipping label created (By Pitney Bowes)
30 dec container assigned & Container closed
31 dec shipped from lichfield to destination hub
31 dec recieved at origin hub ( I would imagine heathrow)
02 jan processed at and linehaul created at origin hub (again heathrow)
03 jan departed origin hub (on flight to australia)
04 jan arrived destination country cleared import customs awaiting local customs clearence
NOW THIS IS WHERE IT GETS COMPLICATED...!!!!
06 jan recieved at carrier facility (APG Commerce solutions)
06 jan in transit and recieved at sorting facility australia post sydney.
06 jan in transit and recieved at sorting facility australia post newcastle nsw
07 jan onboard for delivery
07 jan Reciever declined delivery (LYEING PARCEL WAS DELIVERED TO A SAFE PLACE END CUSTOMER HAS RECIEVED PARCEL....!!!!!
ok so I first tried to contact pitney bowes who arranged expedition of parcel to end customer in australia (I would think the logical approach....!!!) but no on there website says for ebay based enquires contact ebay, so went to ebay and asked for help but because the parcel has been delivered and the customer has not opened a return or missing package alert...(why would they...???) ebay will not give support, ask the chat for a call back from a support agent and again impossible the chat just fobs you off with more useless cr... seriousley there should be a simple visable button REQUEST CALL BACK not hard is it...!!!, anyway so I tried to contact australia post by email to inform them of there error (Yes at least there support email is visable, not that serves for much..!!) and after a couple of msg. backwards and forwards got this shi..... msg back.
"Hi xxxxxx,
I have an outcome for your enquiry.
Article ID: xxxxxxxxxxxxxxxxxxxxxxxxx
Outcome of enquiry: Unauthorised Third Party Contact
Resolution: Refer to the original sender or addressee
As you are not the original sender or addressee for this parcel, Australia Post can only provide you with limited and general information due to privacy.
Australia Post recommends that you contact the original sender or addressee to let them know to contact us if they require further assistance via the relevant following help and support option:
BSP Portal (Business Credit Account Customers) - https://auspostbusiness.force.com/bsp/bsplogin
MPB Help and Support (MyPost Business Customers) - https://auspost.com.au/mypost-business
MyPost (all other) - https://auspost.com.au/mypost
I'm sorry that I wasn't able to help you further today. I hope this information has been of assistance and that you enjoy the rest of your day.
Kind Regards,
Dijana
Customer Success
Australia Post"
In the end the delivery is still marked as pending delivery and I want it closed what do I Do......????, cannot contact ebay, Pitney bowes dont want to know, and australia post are telling me to get stuffed.....!!!!!!!!
tus_6534
·7 months agoAre you okay ? What exactly do you want ? As the customer said he got the parcel and confirmed you.
â€the 7th january the buyer informed me that they had recieved the parcel that the postman had left in there safe place without even trying to see if the buyer was at home.â€
are you a insane drama queen Karen ?
fullers_uk
·8 months agoFrom experience ozpost can be difficult to deal with.
NSW is lawless.
ocna_7224
OP8 months agohahaha seeing the snotty email I got back I totally get you if they where in the states or UK would be pulled in front of the courts in a sue them case....!!!!!!
thanks for responding
best wishes
Carl
wastingtime101
·8 months agoNot commenting on tone of the reply you got from Aus Post, but as far as unwillingness to help - you would have gotten that from any carrier since you're not the shipper of record, eBay is.
Not only that, but carriers typically do not fix their error scans. If they scanned as returned to sender, but it was actually delivered, they won't go back to add a delivered scan. They'll just leave it the way it is.
Since your customer is not asking for help and this is something that's just annoying you as it shows a pending delivery status, you can remove that annoyance by archiving the order, or just wait for it to time out / move down the page as you sell more items. It won't affect your seller performance in any way for it to be stuck on pending.
wastingtime101
·8 months agoHi @ocna_7224 . FYI this is the .com forum. The UK forum is here: https://community.ebay.co.uk/
The short answer is you don't need to do anything here. This was a Global Shipping Programme transaction which means eBay took responsibility for international delivery after your package safely arrived at their hub. It doesn't matter if it shows as pending delivery as that won't affect your account. The buyer has their item so all is well. If it's bothering you to see pending delivery, you can archive the order so you won't see it on your orders page.
ocna_7224
OP8 months agoThanks a million will be sure to post on the uk forum........
jooki22
·8 months agoI assume the UK is the same as the US as far as the International Shipping. Once you send it to the hub...forget about it!! You can be nice and direct a customer to support if they have an issue but it's not your problem! That's the beauty of the program. After shipping an international package, I always send the customer a note making sure they understand to contact support AND NOT ME if they have issues.
ocna_7224
OP8 months agothanks jooki22 but that really is not my way of doing buisness I like to keep my customers happy and in the loop it means I get repeat sales to the same buyer many times over, I know many may say I create hardwork for myself, but heyho you know how we brits are "Horses with blinkers on", but for me works....
thanks anyway for taking the time to respond......
best wishes
Carl