Anyone else getting repeated incorrect FedEx shipping adjustments through eBay?
Summary: forever4beauty discussed repeated incorrect FedEx shipping adjustments through eBay, where packages billed inaccurately often lead to disputed charges later removed. Other participants shared similar experiences, with some noting issues with UPS and USPS as well. Suggestions included avoiding FedEx or eBay labels, and purchasing postage directly from FedEx locations. Additionally, fernandogv sought advice on disputing an eBay shipping adjustment without success, highlighting difficulties with eBay's dispute process.
Repeated incorrect FedEx shipping adjustments through eBay
I've been having an ongoing problem with FedEx shipping labels purchased through eBay, and I'm wondering if other sellers are experiencing the same issue.
Several of my FedEx shipments have received adjustment charges after delivery. In some cases, a package that I shipped at around 12 oz was later billed as 10 lb.
I carefully weigh and measure every package before purchasing the label, and I also take photos of the package on the scale and with a tape measure and even taking a photo of size and weights.
The strange part is that every time I dispute the adjustment with eBay, the dispute is approved and the charge is removed. However, this keeps happening. Recently, it happened on 3 of my last 7 FedEx shipments.
I understand that occasional billing errors can happen, but repeated incorrect adjustments that are later reversed are becoming very time-consuming.
Has anyone else experienced this with FedEx labels purchased through eBay?
How often does it happen to you?
Were you able to get eBay to investigate the recurring issue instead of handling each adjustment separately?
Is there anything you've done that reduced or stopped these incorrect adjustment charges?
I'm not looking to complain about a single shipment. I'm trying to find out whether this is a broader issue and whether anyone has found a long-term solution.
inbrain
·3 weeks agoHow did you dispute this with Ebay? Same things happened to me.
fernandogv
·1 month agoHow do you dispute the adjustment with eBay? I just got a notice for "underpaid" shipping for a sale from 2 weeks ago.
I cant find any dispute option, and the virtual assistant keeps going in circles, saying there's no such option.
Also, by mistake, I bought a label with the wrong weight (not sure if a typo or a technical error), canceled it, and bought a new one with the correct weight (both had the same price anyway). I used the correct label and shipped the sale. Now I am the one getting charged for underpaid shipping while the canceled label is still on review...
kibble-net
·1 month ago · EditedThe solution is to buy your Fedex postage at a Fedex retail location. It may cost a bit more up front, but there won't be any surprises later as the employees will correctly measure your parcel.
A better solution is to use USPS instead.
tools*
·1 month agoYes, don't use FedEx and don't buy shipping labels through eBay.
needfulthingsforyou
·1 month agoThis happened to me with USPS charges to buyer at $5.89 for 1 lb box and charged me $8.06 to purchase eBay label. I lost money as eBay shippIng calculated wrong.
kibble-net
·1 month agoSounds like you listed the item as weighing 3 to 5 pounds in your listing. Rounding up has become a double-edged sword lately.
grayirongolf
·1 month agoHappened to me with both Fed-Ex & UPS. They're just ripping people off right now. With higher gas prices tapping into the bottom line, these CEO's will do just about anything to meet those quarterly expectations.
oempartscatalog
·1 month agoI had this happen three times on FedEx's own One Rate packages. I would send a small box and they would upcharge to a medium. I asked them each time to solve the problem and they didn't, so I stopped using them.
fabrics24
·1 month agoFexEx and UPS are, from what I've seen, notorious for this. I exclusively use USPS, but I've heard the horror stories from other sellers. You're definitely not alone.