All shipping options "greyed out", glitch?

Just went to print some shipping labels and as soon as I edit the dimensions or weight, all options except UPS become "greyed out" and unselectable; "We could not get a quote for this service. Please check the order details and try again." This is happening on both my accounts and on different browsers.

Is this happening for anyone else right now?

Assuming this is a glitch, and hoping it gets fixed soon.

shiraikimiaki

4119 View listings

Posted 3 years ago·Last reply 2 years ago

13 comments

kyle@ebay

Admin3 years ago

Community Advisor0 View listings

Hey @shiraikimiaki we are aware of this issue and working to get labels up and running as soon as possible. We have also updated our tech board with this info for ALERT14741.

meow_6369

·2 years ago

1790 View listings

I'm having the same issue now. It won't load any shipping options at all. I just get:

"Sorry, we couldn't find a delivery service for this order.

Error getting quotes from server.
Retry."

On Firefox. Tried to login on three other different browsers, and I am unable to login through any of them. It just says:

"We ran into a problem. Please try again later."

Any idea what is going on? I just want to print some shipping labels.

resting_kitsch_face

·3 years ago

534 View listings

I had a similar problem earlier this morning. My buyer selected USPS Padded Flat Rate (the only option I provided). The only option available when I went to purchase the label was FedEx SmartPost. I didn't print the label, logged out, came back in a few minutes, and the problem had resolved itself. I just printed a Padded Flat Rate label with no problems.

ci1000

·3 years ago

10095 View listings

Same problem here. If I don't mess with the weight or dimensions and refresh the page 3 or 4 times I can print the label with the original information. I can change from parcel select to Priority with no problem.

Hope they get this fixed soon.... not a great way to start the day.

1786davycrockett

·3 years ago

5762 View listings

Roger that.

diane1959

·3 years ago

4088 View listings

Me too. Printed out two labels no problem then spent about 15 minutes packing up the last item of the day and got the greyed out issue. Of course this happens on a day when I need to rush to PO and then gone for rest of day.

bookartist49

·3 years ago

2341 View listings

Same here. Last piece I am trying to ship won't work. I'll have to try later and hope I get to the PO on time after all my other appointments.

kanne0802

·3 years ago

1812 View listings

Me, too.

seerisch

·3 years ago

5179 View listings

I have the same greyed out problem for all shipping options for multiple shipments. Also have a prospective buyer not able to purchase from me because the shipping amount is not showing up for checkout.