Alaska Hawaii APO/FPO not included or excluded on my listings help!
Ok so the issue I am having is that Alaska Hawaii APO/FPO are not excluded in my shipping policy but they aren't showing up as places I ship to nor do they show up in my exclusions list which is only places the EIS program doesn't ship to. Does anyone know how to fix this so these locations show as places I can ship to? Ebay hasn't been able to help with this problem. US seller here as well who mostly ships graphic novels.
4 comments
wastingtime101
·2 years agoSince those locations domestic, they're not going to show up on the ships to list. 'United States' is inclusive of those areas. They will only show up on the list of exclusions if you exclude them.
So ... I don't think you have an issue here, just a misunderstanding of whether or not they would appear on a ships to list. Correct?
comix33
OP2 years ago225719793135
225729314826
If you can please check these listings, they are both under the same shipping policy but the first shows Alaska Hawaii APO/FPO as included places I ship to, all my shoe listings are like this. All my graphic novel listings like the 2nd item number does not show these places included or excluded to ship to. I have been selling for 4 years here and haven't received a message or sale in those areas too which has me wondering are they being excluded.
wastingtime101
·2 years agoAh, I see. Those are Authenticity Guarantee listings which makes a difference. AG listings will show those locations in ships-to.
Your graphic novels and any 'regular' listing shows ships to 'United States' which includes Alaska/Hawaii.
To put your mind at ease, when I change my zip code to one in Hawaii, the system shows me a ship cost. If HI was excluded it would (1) show on your exclusions list and (2) display a message that I needed to contact the seller for ship costs or say you don't ship to my location. But it displays a ship cost which confirms Hawaii is not excluded.
Hope that helps!
comix33
OP2 years agoThanks alot, that does put my mind at ease about this matter now. I really appreciate your help!