You CAN win "For parts or not working" returns.
Thought I'd post a little "win" today. Customer bought an item that was "For parts or not working" then opened a return because the item didn't work. Contacted eBay CSR, explained the situation, they viewed the conversation between me and customer, and it was resolved without me having to refund.
I though all returns were guaranteed money loss. You can "win" FPoNW return cases.
YMMV
Cheers!
10 comments
rugerskick
·1 year agoIts because when you list an item for parts/not working, and the buyer files an INAD for an item not working/defective, they've just confirmed you listed the item accurately and correctly, so they basically negate their own complaint by confirming you sent them an item exactly as you described.
itscalledapostingid
·1 year agoNo. That's not how it works.
iamalwaysright
·1 year agoYou better marry this CS rep.
stainlessenginecovers
·1 year agoAlthough the CSR 'told you' you won- is the 'return case' officially closed (you got a message from ebay and that 'case' is NO longer showing?)
fbusoni
·1 year agoThis.
The CS androids will tell you anything to get you off the phone.
ryan-and-danny
OP1 year agoYep got a message and email that the case was closed!
iamalwaysright
·1 year agoHurry and put a ring on it!
fbusoni
·1 year agoNothing short of miraculous.
So what do we conclude from this?
That real human beings are being re-installed in CS positions at eBay HQ?
itscalledapostingid
·1 year agoIt sounds like customer service issued the buyer a courtesy refund.
Don't expect that to happen every time. It won't.
How to handle a return request as a seller:
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
ryan-and-danny
OP1 year agoYeah I got fortunate here for sure.