You have to be very clear in your descriptions & Photos & you were not!
albertabrightalberta
·5 months ago
I can explain it to you but I can't understand it for you.104View listings
@wlschmid
Between this listing with contradictory and confusing details and your other post about the Chanel jacket that the buyer wanted to return, you really need to take the advice you're given to heart.
Your listings don't have the amount of information, pictures and measurements that buyers need when making online purchases of items they aren't able to try on.
Instead of having a temper tantrum, ending listing and flouncing off the site never to return, take the advice you're given and learn from it.
ETA: It's not recommended that you edit your OP just because you don't like the replies. Although you may not want to learn, other lurkers and posters might read and improve their own listings by reading it.
@wlschmid wrote:
I recently listed a pair of riding boots. The title stated that they were an actual size 7.The photos (11) carefully highlighted that they were marked a size 8.5. My description carefully explained that the boots were marked 8.5 and that the actual size was a 7. So photos explained, and elaborate explanation of the boots and markings. I took a low offer. When the woman received them, she asked for a refund, along with sending photos of the size marked on the boot. Those photos I posted on the listing! I don't accept returns , but the woman kept messaging me. I wrote her back to try the boots on and she would still write back she wanted a refund. I was so **bleep** that Ebay NEVER stepped in!!!!! I told the lady to keep the boots and I refunded her, just because I was so **bleep**. I know I was right, but no back up from Ebay whatsoever. Ebay needs to have a better system for customer service, and seller support. I won't sell on Ebay again.
@albertabrightalberta In OP about the jacket they told the mentors that they even had pics of ruler measurement's. Just curious I went to look and not even ONE picture had a visual tape measure and those measurements were not included in description either.
I see you have ended any listings you had so apparently you meant it when you said you would not sell on eBay again.
You made a mistake in listing the boots and let your anger and emotions take over when handling the situation. You posted here, expecting people to side with you, but instead you received constructive criticism about the listing. You don't believe you did anything wrong, but when pointed out that the listing was incorrect and confusing, you refused to accept that.
If, indeed, you were serious about not selling again on eBay, that is your choice. You will probably find that there will be problems on other selling sites as well, not to mention not having the coverage that eBay does. Maybe when you have time to cool off and think about it, you will return to selling on eBay. Whatever you decide, all the best to you.
You should definitely give up and quit your lucrative business of selling very expensive items because you had one return and for some reason decided to die on that hill.
On the plus side, your absence means more money for other sellers because they will now be spending the money with them instead of you.
If you ever have another supposed size mismatch pair of shoes or boots then either don't sell them or cut the size tags out completely.
In the OP's defense, regarding the size, many shoes and/or boots have the size actually imprinted into the inside of the fabric of the item, so not possible to remove the size info.
However, that does not cancel the fact that this situation could have been handled better from the beginning. Measurements may have been helpful.
Just as some clothing items, sometimes there is size variation with shoes/boots. Recently discovered this when I was given a pair of boots by a friend which should have fit my 8.5W size feet, but they didn't.
It looks like you've had success selling on ebay, so iff you decide to sell here again, here are some things to consider:
1. There is no such thing as "no returns" on ebay. If a buyer is unhappy with the item, they can just open a return for Not As Described or Damaged, and ebay will force you to refund. In my opinion, the best option for sellers is to offer returns where the buyer pays for shipping if it is a remorse return.
2. Describe and Show the items in detail. In this listing, I totally understood the description you wrote, and I understood that they fit like a 7. But there are many people who only look at photos and don't read the description, so I'd write it out with a text box on the photos as well.
3. This kind of goes along with number 2, but when writing descriptions/ showing items, assume buyers are all 8-year-olds. I don't mean that in a condescending way, I just mean explain everything very simply and clearly. Most buyers are reasonably smart people, but even then, many of them are looking at an app on their phone while they're watching a TV show or eating dinner and only sort of paying attention.
4. Don't take it personally. With these boots, you got so upset that you threw away your boots and are presumably going to quit selling altogether. All that is totally unnecessary. If you had just accepted a return, you would have gotten your boots back and you could have re-sold them.
Ebay has your back with regard to some things, but when you're selling, you're basically running your own business. So you have to deal with most of the ups and downs yourself. But if you keep at it and learn from your experiences, you see that there are way more ups than downs (knock on wood, lol).
8.5 is not European sizing, so that part of your description was wrong.
They seem to have been mis-labeled as 8.5.
You could have taken a picture of them next to a yardstick, but if it were me I probably would have donated them instead of opening myself up to a frustrating transaction.
I recently listed a pair of riding boots. The title stated that they were an actual size 7.The photos (11) carefully highlighted that they were marked a size 8.5. My description carefully explained that the boots were marked 8.5 and that the actual size was a 7. So photos explained, and elaborate explanation of the boots and markings. I took a low offer. When the woman received them, she asked for a refund, along with sending photos of the size marked on the boot. Those photos I posted on the listing! I don't accept returns , but the woman kept messaging me. I wrote her back to try the boots on and she would still write back she wanted a refund. I was so **bleep** that Ebay NEVER stepped in!!!!! I told the lady to keep the boots and I refunded her, just because I was so **bleep**. I know I was right, but no back up from Ebay whatsoever. Ebay needs to have a better system for customer service, and seller support. I won't sell on Ebay again.
It was your choice to take a "low offer." What does that have to do with a hill of beans?
You do not explain things well at all. Your listing was very confusing. Your post here is as well. So much so that others posting are under the impression your buyer opened a return, but you never say they did. You only say that the buyer kept messaging you, which is not the same as opening a return. You also seem to be under the impression that eBay is supposed to step in when there are disagreement in messages. eBay does not have people actively reading messages. Nowhere in policy does it state they will step into the middle of messages and defend the seller (or buyer for that matter). Only adults can sell on eBay, and eBay expects (as does society, mind you) that buyers and sellers act like adults. It does not sound like neither you nor your buyer did.
I fail to see how this is anyone's fault other than your own. You got into the weeds with an "elaborate explanation," which made things more confusing. You also got into your feelings, letting anger be the basis for making your business decisions. Since you cannot think rationally and control yourself, you not only do not need to be selling on eBay, you do not need to be selling anywhere. You do not have what it takes to run a sucessful business unless you are willing to change and appraoch things from a business standpoint, rather than feelings and emotions which misguide us.
eBay does not "back up " the seller in a "not as described" dispute. They never have, and they never will.
If the only size marked on the boots was 8.5, I would have listed them as size 8.5. And I would certainly would not have substituted my own opinion of the size and put Size 7 in the title and Size 7 in the item specifics, as you did.
If you are Top Rated and offer 30-DAY RETURNS (EBAY gives you best protection). If you are below "top rated" you must offer FREE RETURNS to get any protection. If you have NO RETURNS policy, you get ZERO PROTECTION from EBAY.
Even if you had EBAY protection, you would not win this case because boots are marked size 8.5 and you listed them as size 7.
It would have been better for you to "accept this return" (as least boots would get returned to you and you could resell them).
@wlschmid you act is if though you expect 'someone at ebay' is 'reading/watching' all the back and forth gibbersh between you and a buyer. With over 1,000,000 transactions a day, that would NEVER be possible. Doesn't happen on ANY website.
#1) Ebay does not handle disputes between buyers and sellers. In a "not as described" dispute/return. Ebay will always side with the buyer. That's just how it is.
#2) I looked at your listing for the boots. It's terrible. So confusing. It doesn't really say what size they are. It says what size they are NOT. You have to make things very clear in your listing. Put it in the title. Put it in the item specifics. Put it in the description in big bold letters.
How can you say" it doesnt really say what size they are"? It is the Title of the listing! I measured them against a US womens size 7 . I posted photos of the marked size inside the boot and on the sole. I wrote a detailed description in the description section. I felt I was accurate. Sorry.
albertabrightalberta
·5 months ago
I can explain it to you but I can't understand it for you.104View listings
@wlschmid wrote:
How can you say" it doesnt really say what size they are"? It is the Title of the listing! I measured them against a US womens size 7 . I posted photos of the marked size inside the boot and on the sole. I wrote a detailed description in the description section. I felt I was accurate. Sorry.
You are very wrong.
From the description: "The size on the sole is 8.5 but that is European size since they are made in Portugal."
Whether the shoes were made in Portugal or not is irrelevant as to the sizing. The marked size inside the boot and on the sole is 8.5. And that is US sizing.
If they were marked with EU sizing, the size would be 39 or 39.5. (That's the EU equivalent of US 8.5.)
The sizing as marked should have been how you listed them. In the description, you could describe how they run small and fit more like a size 7.
But you should never list differently than marked.
That they're a size 7 is your estimation - shoes made in Portugal for a US company will have US sizing - "European sizing" is on a double digit scale of about 35-48 with no half sizes.
So these are a size 8.5 but may run small and you were right to warn about that, but eBay isn't going to 'back you up' on your estimation if the buyer doesn't agree. It's pretty open and shut here because Ebay doesn't adjudicate as it doesn't have the product in hand.
It's one of the pitfalls of online sales (particularly things like shoes). 😖
meme6253
·5 months agoYou have to be very clear in your descriptions & Photos & you were not!
albertabrightalberta
·5 months ago@wlschmid
Between this listing with contradictory and confusing details and your other post about the Chanel jacket that the buyer wanted to return, you really need to take the advice you're given to heart.
Your listings don't have the amount of information, pictures and measurements that buyers need when making online purchases of items they aren't able to try on.
Instead of having a temper tantrum, ending listing and flouncing off the site never to return, take the advice you're given and learn from it.
ETA: It's not recommended that you edit your OP just because you don't like the replies. Although you may not want to learn, other lurkers and posters might read and improve their own listings by reading it.
r_lresale
·5 months ago@albertabrightalberta In OP about the jacket they told the mentors that they even had pics of ruler measurement's. Just curious I went to look and not even ONE picture had a visual tape measure and those measurements were not included in description either.
kibble-net
·5 months agoVery useful post
pickapaper
·5 months ago@kibble-net
Looks like OP went in this morning and "x'd out" her original title and post but one of the replies above has the original post quoted in it.
pickapaper
·5 months ago@wlschmid
I see you have ended any listings you had so apparently you meant it when you said you would not sell on eBay again.
You made a mistake in listing the boots and let your anger and emotions take over when handling the situation. You posted here, expecting people to side with you, but instead you received constructive criticism about the listing. You don't believe you did anything wrong, but when pointed out that the listing was incorrect and confusing, you refused to accept that.
If, indeed, you were serious about not selling again on eBay, that is your choice. You will probably find that there will be problems on other selling sites as well, not to mention not having the coverage that eBay does. Maybe when you have time to cool off and think about it, you will return to selling on eBay. Whatever you decide, all the best to you.
ten_o_nine
·5 months agoeBay defines a listing as "Item Not as Described" (INAD) if there is any contradiction between the title, the item specifics, Photos, and the tag.
onefootflipper
·5 months agoYou should definitely give up and quit your lucrative business of selling very expensive items because you had one return and for some reason decided to die on that hill.
On the plus side, your absence means more money for other sellers because they will now be spending the money with them instead of you.
If you ever have another supposed size mismatch pair of shoes or boots then either don't sell them or cut the size tags out completely.
soh.maryl
·5 months agoIn the OP's defense, regarding the size, many shoes and/or boots have the size actually imprinted into the inside of the fabric of the item, so not possible to remove the size info.
However, that does not cancel the fact that this situation could have been handled better from the beginning. Measurements may have been helpful.
Just as some clothing items, sometimes there is size variation with shoes/boots. Recently discovered this when I was given a pair of boots by a friend which should have fit my 8.5W size feet, but they didn't.
mamacassidy
·5 months agoIt looks like you've had success selling on ebay, so iff you decide to sell here again, here are some things to consider:
1. There is no such thing as "no returns" on ebay. If a buyer is unhappy with the item, they can just open a return for Not As Described or Damaged, and ebay will force you to refund. In my opinion, the best option for sellers is to offer returns where the buyer pays for shipping if it is a remorse return.
2. Describe and Show the items in detail. In this listing, I totally understood the description you wrote, and I understood that they fit like a 7. But there are many people who only look at photos and don't read the description, so I'd write it out with a text box on the photos as well.
3. This kind of goes along with number 2, but when writing descriptions/ showing items, assume buyers are all 8-year-olds. I don't mean that in a condescending way, I just mean explain everything very simply and clearly. Most buyers are reasonably smart people, but even then, many of them are looking at an app on their phone while they're watching a TV show or eating dinner and only sort of paying attention.
4. Don't take it personally. With these boots, you got so upset that you threw away your boots and are presumably going to quit selling altogether. All that is totally unnecessary. If you had just accepted a return, you would have gotten your boots back and you could have re-sold them.
Ebay has your back with regard to some things, but when you're selling, you're basically running your own business. So you have to deal with most of the ups and downs yourself. But if you keep at it and learn from your experiences, you see that there are way more ups than downs (knock on wood, lol).
adamcartwright
·5 months ago@wlschmid
8.5 is not European sizing, so that part of your description was wrong.
They seem to have been mis-labeled as 8.5.
You could have taken a picture of them next to a yardstick, but if it were me I probably would have donated them instead of opening myself up to a frustrating transaction.
inhawaii
·5 months agoBottom line is ... there was some confusion about the size of the boots.
It is your job to make sure the buyer isn't confused.
Apparently your buyer was confused.
You should have accepted the return.
reallynicestamps
·5 months agoI told the lady to keep the boots and I refunded her, just because I was so **bleep**.
The proper response should have been something like, "I regret you are unhappy with your purchase, please return them for refund."
Then if she returns them on her own dime, refund.
If she opens a Claim, send a shipping label, and when they arrive, refund.
Then, after considering the problems and correcting your Description, relist and resell.
As it is you are out the price of the boots and of the shipping.
If she opened a Claim and you refused to cooperate you also got a Defect on your selling account.
christworks
·5 months agoIt was your choice to take a "low offer." What does that have to do with a hill of beans?
You do not explain things well at all. Your listing was very confusing. Your post here is as well. So much so that others posting are under the impression your buyer opened a return, but you never say they did. You only say that the buyer kept messaging you, which is not the same as opening a return. You also seem to be under the impression that eBay is supposed to step in when there are disagreement in messages. eBay does not have people actively reading messages. Nowhere in policy does it state they will step into the middle of messages and defend the seller (or buyer for that matter). Only adults can sell on eBay, and eBay expects (as does society, mind you) that buyers and sellers act like adults. It does not sound like neither you nor your buyer did.
I fail to see how this is anyone's fault other than your own. You got into the weeds with an "elaborate explanation," which made things more confusing. You also got into your feelings, letting anger be the basis for making your business decisions. Since you cannot think rationally and control yourself, you not only do not need to be selling on eBay, you do not need to be selling anywhere. You do not have what it takes to run a sucessful business unless you are willing to change and appraoch things from a business standpoint, rather than feelings and emotions which misguide us.
luckythewinner
·5 months agono back up from Ebay whatsoever
eBay does not "back up " the seller in a "not as described" dispute. They never have, and they never will.
If the only size marked on the boots was 8.5, I would have listed them as size 8.5. And I would certainly would not have substituted my own opinion of the size and put Size 7 in the title and Size 7 in the item specifics, as you did.
caldreamer
·5 months agoIf you are Top Rated and offer 30-DAY RETURNS (EBAY gives you best protection). If you are below "top rated" you must offer FREE RETURNS to get any protection. If you have NO RETURNS policy, you get ZERO PROTECTION from EBAY.
Even if you had EBAY protection, you would not win this case because boots are marked size 8.5 and you listed them as size 7.
It would have been better for you to "accept this return" (as least boots would get returned to you and you could resell them).
stainlessenginecovers
·5 months ago@wlschmid you act is if though you expect 'someone at ebay' is 'reading/watching' all the back and forth gibbersh between you and a buyer. With over 1,000,000 transactions a day, that would NEVER be possible. Doesn't happen on ANY website.
tobaccocardyahoo
·5 months agoThere are no final sale items on Ebay, no matter what you place on your listing.
If Ebay had interfered in the transaction, the buyer could have opened a credit card dispute and won.
You need to resolve your own disputes with your buyers.
You now have a strike on your Ebay metrics which could lead to penalty fees and restrictions on your selling account.
inhawaii
·5 months ago#1) Ebay does not handle disputes between buyers and sellers. In a "not as described" dispute/return. Ebay will always side with the buyer. That's just how it is.
#2) I looked at your listing for the boots. It's terrible. So confusing. It doesn't really say what size they are. It says what size they are NOT. You have to make things very clear in your listing. Put it in the title. Put it in the item specifics. Put it in the description in big bold letters.
wlschmid
OP5 months agoHow can you say" it doesnt really say what size they are"? It is the Title of the listing! I measured them against a US womens size 7 . I posted photos of the marked size inside the boot and on the sole. I wrote a detailed description in the description section. I felt I was accurate. Sorry.
albertabrightalberta
·5 months agoYou are very wrong.
From the description: "The size on the sole is 8.5 but that is European size since they are made in Portugal."
Whether the shoes were made in Portugal or not is irrelevant as to the sizing. The marked size inside the boot and on the sole is 8.5. And that is US sizing.
If they were marked with EU sizing, the size would be 39 or 39.5. (That's the EU equivalent of US 8.5.)
The sizing as marked should have been how you listed them. In the description, you could describe how they run small and fit more like a size 7.
But you should never list differently than marked.
chapeau-noir
·5 months agoThat they're a size 7 is your estimation - shoes made in Portugal for a US company will have US sizing - "European sizing" is on a double digit scale of about 35-48 with no half sizes.
So these are a size 8.5 but may run small and you were right to warn about that, but eBay isn't going to 'back you up' on your estimation if the buyer doesn't agree. It's pretty open and shut here because Ebay doesn't adjudicate as it doesn't have the product in hand.
It's one of the pitfalls of online sales (particularly things like shoes). 😖
marnotom!
·5 months agoIf you're expecting eBay to act as judge and jury when it comes to buyer disputes, your decision to no longer sell on eBay is a good one.
eBay's seller protections are against provable fraud, not buyer disagreements.