Wrongfully cancelled seller account- goods stolen | Selling

hoffmanriddle · 2024-12-31T17:15:27.464000Z

My son created an account to sell a game console. It sold immediately with paid preferred shipping. I took it to USPS and shipped it for him. The buyer claims they did not receive it. My son loaded package tracking that shows it was delivered to the buyer specified lock box. Ebay immediately returned a bot message siding with the buyer cancelling my sons account and charging us a fee and shipping. The buyer has 4000 reviews, all exactly the same, so probably submitted by a bot. Seems to be no way to contact ebay to defend ourselves, so out 400.00 plus. Postal service says we cannot file an insurance claim because the package was delivered. Suggestions?

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Wrongfully cancelled seller account- goods stolen | Selling | eBay Community