Wrong address
I ship packeting to wrong buyer and address.
And this person has ignore my messages and phone calls.
The original buyer want his item, purchase.
I have reporting to eBay 4 times with no response , is any phone number I can call.
Help me please!
Thank you
30 comments
inhawaii
·4 months agoYou should not ship packeting to wrong buyer.
buyologist-3
·4 months agoOk, I've read most of the replies and it reminded me of doing the same thing. Here's what I did successfully: Everyone wants and needs respect and choices, so I told the original buyer that you inspected the item and noticed a big flaw. (You can describe what it is yourself) and do they want to cancel for a full refund, or wait (a long time) for a duplicate (or you can say you checked and there isn't another). Mine took the refund! I dodged negative feedback, which would have been a given, and they were so happy to have been asked! Refunding without asking is like throwing a rock at a mad bull! Best of luck!
albertabrightalberta
·4 months agoIMO, that's the wrong way to go about fixing one's own mistake and not too honest.
Here's a resolution I handled when I found a "ghost listing" of an item that had sold a couple of years prior.
Although I no longer had another of the item in the color shown, I did have another in a different color. I explained what happened to the buyer, issued a full refund and at my own expense shipped the same item in a different color to the buyer free of charge.
Although this was a loss to me (since I gave away the one I had), I felt good because the buyer was made whole for an item that I no longer had, they got the freebie in another color and best of all, I didn't have to lie about anything but I avoided a ding and had a very happy buyer.
musicforyoureyes
·4 months agoThis a 4 alarm fire for this person's business and they are asking for help. It's like telling someone they have a big nose. It's honest, but not smart or helpful. When I asked my buyer if they wanted me to send the item anyway, they took my refund offer and I got great feedback. It's not always my first choice, but it was the smart choice at the time. And, I learned my lesson and made changes to my sending/mailing, and never had the problem ever again. It's fine to disagree, but for my biz, I stand by what I suggested. eBay isn't easy anymore, and the advice offered on this thread will kill this person's sales for a long time. P.S. I noticed no one mentioned the feedback affects to the other routes. I wonder why? Oh, yeah, I know why...
albertabrightalberta
·4 months ago@musicforyoureyes
Since you are replying to my response to @buyologist-3 and you "stand by what you suggested," I'll assume you are the same person.
And I'll stand by what I suggested; make it right for the buyer but don't fool them into allowing you to twist it so you can say they requested to cancel when they did no such thing!
With so many buyers complaining to ebay that sellers canceled their orders and lied by saying the buyer requested it, I certainly don't want ebay checking cancellations and finding that I manipulated a buyer into canceling because I sent the wrong item to the wrong buyer.
Mistakes happen and when they cost us, whether in a defect or by making it right for the buyer, we learn from our errors and find ways to avoid making the same mistakes again.
musicforyoureyes
·4 months agoSomething was missed: The buyer must be contacted and asked what they want. Not what the seller wants. Happily things like this is very rare, and no one has to be bugged by it, but if/when it does, the buyer is the guide. I've had sellers cancel a transaction without any prior messaging and it leaves a bad taste. Just canceled. Thanks for responding! ~~Barb
albertabrightalberta
·4 months agoThis isn't either buyer's fault.
You made a mistake and owe the buyer who didn't get their purchase a full refund.
As far as ebay is concerned, the buyer who got the wrong item doesn't owe you anything, doesn't have to send back the wrong item and doesn't have to respond to your messages.
Did that buyer also receive their correct item? If not, you'll owe that buyer a refund too.
There's nothing to report to ebay.
soh.maryl
·4 months agoWhat do you expect eBay to do in this situation?
kandf_vintage_finds
·4 months agoSorry this happened to you
In the future be a little more careful when shipping your items
Did you actually try to call your buyer on the phone? Really?
hartungcards
·4 months agoThis is why you need to "watch" what you're doing.
abethkap
·4 months agoHi, Has the package been delivered yet? USPS, FedEx and UPS all have package intercept service. USPS charges for the service and does not guarantee they will be able to intercept the package, but it's worth a try, especially if it is a higher dollar item. Good luck!
clemowbooks
·4 months agoOTOH- any loss from refunded sales is a business expense that can be deducted from your profits when you file your income tax next year.
gb58
·4 months agoWhich item was it? looking at your recent sold items, some of your sales were higher dollar amounts.
Unfortunately, there is no way to force someone to return something they did not order. There is no reason to call ebay, they will just tell you the same thing.
You are just going to have to refund the correct buyer of the item, and take the loss, which looks like it may be a pretty pricey refund.
yeswayrecords
·4 months agoWas the item you wrongly packed a common or a rare item?
12345jamesstamps
·4 months agoWrong buyer gets a refund ASAP...and tell them if item turns up you will ship it to them.
It's a mistake that only you can fix on your own.
And calling that person...did they get the item they ordered?
inhawaii
·4 months agoEbay can't help you with this.
They can't "make" the person return the item.
You have to resolve this on your own.
Do whatever you have to do but don't upset the original buyer.
It's not his fault.
Refend him (or send him another order if you have it) right away.
kensgiftshop
·4 months agoNothing to report to Ebay, they won't do anything.
You'll have to refund the buyer that didn't receive their item.
dhbookds
·4 months agoNothing either ebay or you can do to make the person return the item. You will have to refund the real buyer in total. Do abjectly apologize for your own good......
iformed42
OP4 months agoHi there, I found your message kind of confusing because my expectations from eBay seller protection is not in my behalf, we got a buyer abusing the system and allowing him to keep items not belonging to him.
i feel completely lost on in this transaction/case .
it’s anything you can do to help me!
ryry-jj
·4 months agoWhat they are actually doing is abusing your mistake, not abusing the system. In the US, don't know about other countries, but when you ship something to someone unsolicited it becomes a gift. We would all like to think eBay buyers and sellers want to work with each other for the best possible outcomes and make eBay a great place to shop, but many just don't care.
There is nothing anyone can do to help, you are on your own...just keep trying to contact the receiver, negotiate to get it back...send Uber-knocks to knock on their door....
albertabrightalberta
·4 months agoThis is really BAD advice, @ryry-jj !
@iformed42 has already referred to messages (plural) sent to the recipient as well as phone calls (plural).
To keep "trying to contact the receiver" amounts to harassment. (And I hope the Uber suggestion is tongue-in-cheek.)
ryry-jj
·4 months agoYou obviously do not have any experience in collections. If the item is expensive and I want it back, I'm going after it...I know the receiver isnt responsible to return, but the receiver may not really know that and until they state it, I'm going to contact them until I get it back. And if its worth enough money and I'm able to, I'll get someone to serve you. Now they can complain and fight and win a case easily...or they can return it and it can be over quicker.
Tongue and cheek in only that there is no such thing as "uber-kncocks"
pickapaper
·4 months ago@ryry-jj
I'm asking this in all seriousness because I do not know and would like to know in case it ever comes up in the future.
Have you actually had papers served on someone to get back an item that you sent in error? Just one person or more than one? How did you do that...hire a lawyer and get them to serve papers? Lawyers are expensive. I think even small claims has to be filed in the state where the person lives? How do you handle that? What kind of papers do they serve the person, i.e. what do they say? You say the person can complain and fight and win easily; if they know that, why would they easily give up? I would think a lot of them would be hard-headed enough that they would want to see it through, especially if they know they are going to win. And lastly, do you harrass and threaten the bejezus out of the person or just tell them once what you are doing and then do it?
gb58
·4 months agoand if @ryry-jjjj continued to harass a customer he mistakenly sent an item to for the return of that item, he himself may find that person he was harassing may be serving him with "papers" for harassment.
Also, @ryry-jjjj , you are going to go to the state where the item was shipped to, track down the person, serve him/her with papers, return to go to a small claims court case, only to have a judge tell you that "you have no claim here, now go home and stop wasting this courts time". Good luck with all that.
Why is it so hard for some people to put on their "big boy pants" act like a grownup person and admit they made an error, accept the fact, do the right thing and move on. We make mistakes and we learn from it, it's called "paying for our education".
one more thing, @ryry-jj wrote:
"You obviously do not have any experience in collections".
Does he mean dealing in collectibles, or a "collection agency"? If he's talking about collectibles, what is his point? Most of us probably have years and years more experience in collectibles than he does, but I just don't even understand what he's getting at with that statement.
clemowbooks
·4 months agoHave you actually had papers served on someone to get back an item that you sent in error?
When I was selling woodstoves , we had a bad account that was more than three months overdue. Landon, one of our installers told us he could drop by and collect.
Nice little guy, quite the charmer, but we were doubtful.
He stopped by the house wearing his biker gang colours.
Deadbeat paid up immediately.
We didn't know.
Good installer though.
pickapaper
·4 months agoeBay Does Not have any seller protection that covers mistakes sellers make, and they cannot and will not intervene or correct your mistake for you.
If you make a mistake, it is up to you to correct it and/or take the loss for it. In this case, you sent someone something they did not buy and they are under no obligation to return it or pay you for it, and neither eBay nor anyone else can force them to. If you do not have the item to send to the correct buyer, you need to apologize to them for your mistake and issue them a full refund and you need to do it before eBay does it for you.
I hope this wasn't a terribly expensive item because it looks like you are going to be out both the item and the money. If it makes you feel any better, probably most sellers here have sent the wrong thing to the wrong buyer at one time or another, but it's usually a mistake that we don't make again.
gb58
·4 months agoWe all make mistakes from time to time. It's part of being in business.
I once started a listing with a buy it now price for a set of plates, they were fairly expensive plates, and I listed them at $50 for the set of 4, buy it now.
Or at least I thought I did. They sold within 10 minutes of me putting them on the site. When I went to look at the sale, I noticed I had sold the set of 4 plates for $5 not the $50 I thought I had typed in.
So you know what I did? I packed the plates, sent them to the buyer and when they were received, I thanked the buyer for shopping with me and left them positive feedback.
It's all part of doing business.
The OP needs to refund the original buyer promptly and apologize for his error and hope the original buyer doesn't leave him negative feedback. As for the person who received the actual item, OP has asked for the item to be returned. They obviously have no intention of doing so, which legally they do not have to. I would stop asking them, because they may report the seller to ebay for harassment if he continues.
OP needs to learn from his mistake, be more careful the next time and just move on.
soh.maryl
·4 months agoSo now you are blaming the buyer for your error?
You need to heed the advice you've been given here.
albertabrightalberta
·4 months agoHow is the buyer abusing the system when it was YOUR mistake?
janet9988
·4 months agoYou cant just demand that buyer to ship the item back to you.
I would not do so if I did not receive the item I ordered.