Why would buyer that is reselling my item ask me this?
I sold an amplifier to a guy who, after it was shipped, asked for a refund of the item, and if it was too late, it was not a problem, he would just resell it on eBay. So in the interim, he asks me if he could use my wording and pictures of the item for his listing since he claimed he didn't have the correct harness for his vehicle. I sent him my pics and he listed the item. He left me good feedback and I reciprocated. Now a few days later, ai get a message saying the following: "Hello,
When I bought amp from you, your ad stated "Works As Advertised" and "Used - Like new." in the description section. Initially, with your permission, I have taken both your description and photos for my ad. Now I am thinking of updating the ad. Since, I don't have a harness, I can't test the device. Could you please confirm that the device works "like new", i.e. fully operational and it functions as intended, so that I can include that in the description?
Thank you!
Now, I gave him the harness that came with the amp, so he has a way to test it, but why would he ask me to confirm the device works as I advertised? Why wouldn't he just edit his own add instead? ALmost seems as if he is going to try and blame me somehow if he sells the item and for some reason doesn't work. What gives?
propflux01
OP2 years agoThank yo to all who replied.
onlinecentral
·2 years agoSo, if you haven't sent Pico yet, could you agree to cancel the order?
If a buyer decides they don't want the item, the best strategy is to not ship, issue a refund, void the label and relist the item for sale. That golden opportunity has passed since the buyer has the merchandise.
A No Returns policy does not mean no refunds are ever issued. Buyers have been known circumvent the seller's no return policy and lie about the reason for return. That forces the seller to pay for the return shipping.
A dispute filed with a financial institution usually means a refund and NO return of the merchandise. A total loss for the seller.
Consider offering the buyer a Remorse Return for the reason of 'Ordered by mistake':
a) They will pay for the return shipping
b) The buyer can't file a NOT as Described return, forcing you to pay the return postage.
c) The buyer can't file a dispute with their financial institution, once the refund is completed.
d) The buyer will pay you $50 for your inconvenience.
propflux01
OP2 years agoHow do I offer a "remorse return" ? Forgive the ignorance, but I never had issues selling in the past. Apparently, alot has changed over the years...
mtgraves7984
·2 years ago@propflux01
You don't offer a "remorse" Return. Your buyer makes that choice when the cite the reason for the Return.
Edit to add: To be clear... even a 'No Returns' policy allows for remorse Returns, where you could retain the original shipping and the buyer pays return shipping cost. But if your customer didn't list a "remorse" reason, you'll be on the line for the shipping costs both ways.
propflux01
OP2 years agoMy listing, stated "returns not accepted". How would they get around this, So I can reach out an d offer this to him?
mtgraves7984
·2 years ago@propflux01
'No Returns' aren't worth the time it took me to just type it. Here's the MBG. >> eBay Money Back Guarantee policy
If your buyer has listed a 'NAD' reason for the Return, you are stuck with making that buyer whole. Bummer, I know...
propflux01
OP2 years agoWhat i'm asking is, looking at my purchased items in the past, and zeroing in on those that state "no returns" when clicking on "other options", there is no option at all for returns. The MBG only states I get screwed no matter what, at least that's what I'm getting. So no Option for him to return the item at all it seems, unless he goes through eBay which pretty much guarantees I get screwed in this,.
brightlightbookseller
·2 years agoYou'd have to be a past the timeframe for returns for the option not to show up. If you purchase an item from any seller on eBay, regardless of their return policy, you can request a return within the timeframe of the MBG. If they happen to have a No Returns policy and you choose a reason that qualifies it as a "Remorse Return" (basically, if you say that you changed your mind, or found a better price, or something that isn't an actual issue with the product), they can deny the return, or you will have to pay return shipping, depending on the seller's decision in that case, and eBay won't force them to accept the return. If you choose a reason covered by the MBG, that's when eBay will force the seller to either accept the return or refund without requiring the product be returned, again depending on how or if the seller responds to the request.
You're not "guaranteed to get screwed", only if you handle it wrong, or maybe if you consider paying for the return shipping to be you "getting screwed", then yes, if he choose a reason that qualifies for the MBG you'll be paying for return shipping. I don't know why you're so stressed though, it sounds like this buyer has no intention of opening a return case.
onlinecentral
·2 years agoYou didn't clarify if the buyer made the return request between day 1-30, 31-60 or after that. You could have handled the situation as a remorse return for the reason of 'Ordered by mistake'.
If the buyer was malicious, they would have pursued a refund through their financial institution by now.
propflux01
OP2 years agoThe buyer never made a return request. He just said no problem if it was too late for a cancel of the item, that he would just (re) sell it on ebay.
slati_2013
·2 years agoIf you could have done an intercept, you should have done so and then canceled the sale. This buyer right from the start was going to be trouble and has proven it. You are not here to supply him with an item, pictures, descriptions and testing. What does his other listings look like? This could be someone doing this to several sellers. Lots of buyers turning sellers are getting very creative.
ittybitnot
·2 years agoWhat does his other listings look like?
@slati_2013
Interesting thought. A few right clicks with google lens.
propflux01
OP2 years agoI don't even know what an 'intercept' is. I don't normally sell on eBay much anymore, just buy. I supplied th e pics only because he was going to resell the item. Perhaps Naivety, but i didnt think sending the pics of what he already bought was an issue.
slati_2013
·2 years agoAn intercept is asking the shipper not to deliver the item and ask them to return it to you. If you shipped with the USPS, you could have gone online to their site and done an intercept. It costs about $18, I can't remember from the last time I used it, but they would intercept the shipment if it is not yet delivered and send it back to you.
I don't know why your buyer would want to accept the burden of selling the item himself. I think the way out of this is to ask the buyer to return it and refund the buyer. As others have pointed out, on eBay, everything is "returnable". I have "no returns" on all my items, however I accept any return no questions asked.
slippinjimmy
·2 years agoPerhaps they mean they don't have a harness that fits FOR TESTING. It sounds like they bought the wrong one for THEIR vehicle and are now going to try to sell it to a buyer who does have the the right harness/vehicle.
Personally I'd just answer the question given it's so easy "As it said in my original listings, it is fully functional".
I'd also be thankful I'm not getting a return!
propflux01
OP2 years agoHis response was this:
"Hello. I bought amp from you yesterday. Today I went to the Gladen dealer and found out that the harness for it costs $300, it takes 4 weeks to wait for it, and even then my subwoofer in the trunk will not work on my car with this DSP. So, if you haven't sent Pico yet, could you agree to cancel the order? I will be happy to pay you $50 for your inconvenience. If not, no problem, I'll sell it through ebay. Thanks."
The harness that is with is can easily be used on a generic stereo or signal generator to verify that it works.
fm2000
·2 years agoIt sounds like a remorse buy and he is fishing for an excuse for a seller faulted/funded return. I'd ignore and block him, engaging with him won't be of any benefit to you, but it could help him claim it doesn't work and force a return at your expense.
Even if he doesn't return it, watch out for a future chargeback if he can't sell it on eBay.
propflux01
OP2 years agoI'm beginning to think you are correct. Even though he gave great feedback on the purchase.