Why is eBay fighting me on removing this negative feedback?
Summary: rereaders is dealing with a buyer who left negative feedback after rereaders refused to issue a partial refund for an item the buyer said was missing parts. Other participants argue that the incomplete listing justified the buyer's feedback and suggest that rereaders should have offered a partial refund or properly listed the item as incomplete. Suggestions include reporting the buyer for policy violations or trying different communication channels to resolve the issue. Opinions differ on how sellers should handle similar situations to maintain good feedback.
Buyer sent a message after receipt of item wanting a partial refund and threatening to leave feedback if I did not comply. The item had free returns, but the buyer also mentioned in the original message that they did not want to return it. After I refused to issue a partial refund the buyer then left negative feedback as threatened. I have gone through the online feedback removal, a phone call (in which they stated that they would remove it) and an email where they declined to remove it. Am I wrong that this is not covered by the eBay feedback extortion and manipulation clause?
mamacassidy
·2 weeks ago@rereaders
You obviously made a mistake with the listing, but I agree with you that they should have opened a return and sent the item back for a refund. I am wondering what exactly you said when you went through the online feedback removal?
In my experience, I keep it short and copy/ paste the policy that was broken, and that approach seems to work well. The fact that they stated in the feedback that "request was made for partial refund" should have been enough to get it removed.
Anyhow, at this point, your best bet is to contact an ebay rep via Instagram. There are usually real people there who can take care of issues like this.
closeoutdealsusa
·2 weeks agoI like your response to this negative feedback.
Feedback - The smell of the perfume disappears very quickly, knock-off.
Response - It is NOT a counterfeit. The human nose becomes accustomed to smells very quickly.
Is that a proof it's authentic?
The feedback you posted about is very well deserved, buyer was right, you were wrong and should have provided better customer service than just "This is the way I found it"
12345jamesstamps
·2 weeks agoIt's always best to work it out with the buyer in any way possible.
Some sellers think returns is the only way to give the buyer a refund.
I personally feel it is an inconvenience for a buyer to repack the item and carry it to be shipped. The buyer looks at the inconvenience and gives such and such feedback.
If item was not expensive and return shipping will make the return expensive for the seller...refunding without a return is an option.
But buyer only wanted a partial refund in this case.
Arguing with the buyer on a purchase will never be a win...and with artificial intelligence in play now...sellers are not going to win like in the past.
I would have just gave a refund without a return or even a partial refund.
I dislike negative feedbacks and will do anything to keep that from happening.
And responding to negative feedbacks can make it worst.
Just my personal thoughts and no one else's.
powell-collectibles
·2 weeks agoI wouldn’t disagree with your overall approach – you have plenty of sales and I assume the right profit for what you’re doing. But that “untested“ disclaimer means nothing when a buyer understands his rights on eBay and elsewhere. You sold something is used when it should’ve been sold for “parts only.“ Even then I would have expected – as a buyer – to be told that the battery and charger would not be included. I really don’t see anything wrong with the feedback – all honest stuff. If this is an isolated incident, I really wouldn’t worry too much about it. If this is a normal occurrence that is eating into your profits – sure, maybe you do something.
gurlcat
·2 weeks agoThe first step to get a policy-violating negative or neutral removed is to report the buyer for that specific abusive behavior. It might be too late since you've already made removal requests, but you could try. Go to help and contact, type in 'Report Buyer', choose the associated item, choose Demanded something not in the listing, choose 'Requested a partial refund' and fill out the text box with the details.
kandf_vintage_finds
·2 weeks agoYou actually admitted to your buyer that you knew absolutely nothing about the item? Really?
lacemaker3
·2 weeks ago@rereaders
You had the manual, so you should have been able to compare the parts list to what you had, and you should have realized that something was missing, shouldn't you?
Actually, when I looked at your photos, there's a photo of the back of the unit, with a charging cable plugged into the "DC 12V IN" charging port. It's the last photo. Didn't you send the charging cable with it?
The condition you selected is "Used" which means "... fully functional and operates as intended. ..." I'm sorry, but it is the seller's responsibility to make sure the listing is unambiguous and not misleading.
quadcitypickers
·2 weeks agoThere would of been a small lead acid battery in the case below the monitor and a small charger that plugged in the wall with alligator clips to charge it. The case would of had female spade terminals and most likely split off for monitor power and camera power.
It's a bit weird the buyer is making a case about the battery, I agree the seller should not have selected the used condition if they could not test it, but the battery would have most likely been over 20 years old and unusable from its age. 5-6 years would of been about tops. So even if it came with a battery, chances are it would of been too old to be of any use.
But here is the thing...it's a 12 volt system so it wouldn't be hard at all to wire this to the battery of a trolling motor, a 100 amp hour trolling motor battery could run that thing for hours, the original battery was only 4.5 amp hours.
You can also get another battery and charger for about $30 or less.
tobaccocardyahoo
·2 weeks agoThe item was listed as used and one incomplete. It was not identified as incomplete.
I suspect Ebay found that the FB was justified, even if the buyer had an option of a free return and even if he asked for a partial refund.
You were at fault in this transaction. The buyer is justifiably unhappy. Ebay when it sees an obvious seller fault is not likely to remove negative FB.
funfactorychannel
·2 weeks ago · EditedYou sold an item without even bother checking some basic stuff? I would still return for full refund. Its missing items so its not useful for him.
Still you telling him you know nothing is exactly why ebay wont remove the negative.
dbmm-media
·2 weeks agodid you offer to the buyer a free return if he opens a inad?
I don't think the buyer was out of line asking for a partial since it was missing items. and he need to purchase them. or send him the missing items.
rereaders
OP2 weeks agoHere is the negative feedback in questions: