Why haven't you shipped yet? Inquiries. | Selling

sin-n-dex · 2023-06-07T21:05:55.309000Z

So I get them every now and again, but it seems that a couple times a year, someone becomes completely unglued about me printing a label and not immediately shipping. I got one of those today. Generally I have never had a problem with people asking... there's a bit of a lag. I am not with the item when I print the label, so first the label gets printed, then I get the item and pack it, then it goes to Chit Chats who takes it to USPS for me because I'm in Canada (and quite far from the border, relatively speaking). So it's a process of a couple of days to get an item between my house once sold, and where a tracking number will show an update. Most people I don't think check until a few days pass by, by which time tracking will update to show something. Some people are checking right away after the label is created. I'm fine with whatever people do, at least until I get a message with lots of caps and exclamation marks and various accusations that I won't actually ship them anything, like today. They demand I run to the post office "right this minute" and ship, or give them an immediate refund. Thing is, I shipped it a day or two ago, and usually the USPS tracking will update a few hours after the unglued message I receive. It's not efficient for me to be running around my house and the coin store looking for stuff each time I print a label. I print 15-20 labels, make a stack, start packing oldest first, sometimes I don't get through the stack in one go, depends on my work schedule, when bedtime is, how long I have to look for items, etc. I have sufficient handling time to account for any and all possibilities of delays with shipping. The handling says 10 days, but realistically I get it to my courier, Chit Chats, in 1-2 days. As the week goes on, I tend to be more likely to be running behind and not getting all of the day's orders out the next day. Anyway with this unglued stuff... I watch the shipment they're asking about and notify them when I see movement, to appear attentive to their concerns. Even though when someone writes to me, with over 20 thousand transactions, and accuses me of having no intentions of shipping anything, I feel very defensive. C.

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