Why do buyers damage things then pretend they didn't?
Sold a cordless phone set, fully tested it before mailing it off.
Buyer with a new account, who purchased it, says the base does not work.
They send me a photo with a completely different AC adapter than I shipped it with, but didn't mention this.
I ask them where did that come from? "Oh, it's from another set I had".
I asked them for a photo of this adapter to see if maybe the voltage was too high and killed it.
No response... this morning, they send me a message asking me "how can you make this right?"
I again ask for a photo of this mystery AC adapter..."I don't see how that's relevant". I explain if the voltage of this other adapter is too high, it would potentially ruin the circuit board of the base unit.
"Well that AC adapter is at my mom's house, so you're going to have to give me time as she lives clear across town". Funny, the adapter was originally "one they had" and it mysteriously became one their mother had.
I google the city the buyer lives in, thinking maybe they live in NYC or Austin, they live in a tiny town of 20k people, so "clear across town" is a bit of a stretch.
This is the 4th buyer just this year who messed something up being ignorant, and they either want me to make things right, or they purposely dodge questions to avoid admitting they damaged something by using it incorrectly.
meme6253
·5 months agoThey do it just because they can., There is nobody here to stop them from doing such things or properly review these types of claims & us as sellers get the short end of the stick.
tobaccocardyahoo
·5 months agoThey do it because internet marketplaces do not have judges or juries to decide the facts of these disputes, nor can they without running afoul of consumer protection laws.
They do not have tribunals because the cost would lead to increases in fees to sell which would directly impact the profitability of the marketplace and its sellers.
And they do it because stupid people are a disproportionate portion of the online buyers. And it is impossible to prevent them from buying, even if one thought it was a good business decision.
pickapaper
·5 months ago@quadcitypickers wrote: "Why do buyers damage things then pretend they didn't?"
Because eBay and other sites make it so easy.
We all read on here frequently about buyers damaging things and then returning them for a refund without any problem. Or ordering a new part and returning their old, worn out part, lying that that is what they received. For whatever reason, some buyers think they are entitled to do whatever they want as long as it benefits them and doesn't inconvenience them.