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WHY cant Buyers request invoices for combined shipping with multiple accepted offers
If buyer accepts multiple items from me as seller. They are bueing FORCED to pay for each without being able to request invoice for combined shipping OR they are being forced to pay for each in full with full shipping on each items when my terms and shipping options clearly show $5 for first item and $1 each additional so if someone accepts 20 items they are being charged 100$ in shipping plus cost of items when i clearly combine shipping
the problem with this is one buyers might not have budget to give you 76 extra dollar in shipping to get it refunded
the next problem is ebay is forcing them to pay for each one one by one...so now as seller if buyer is okay with giving $100 upfront to get refund shipping and they can afford to do so...then i have to g into 19 individual items and refund $4 on each of the 19 of 20 items
Book keeping night mare
lot extra work on my part
extra work on buyers part
buyer has to trust seller with a lot more money IF they have it assuming they dont they they back off purchase...loss of sale then
plus tons of EXTRA communication with buyer right at the beginning of the sale thats unecessary
THIS IS CRAZT to think this change to invoices helps prevent people from buying and not paying.
maybe ebay needs to look at my sales today....cause they are not preventing people from creating profiles that seem to be scamming cause buyer today names is MEOWKITTY not thier id their name on shipping label
If this problem is not addressed im leaving ebay after 23 yrs as my primary point of sales and taking a majority of my sales elsewhere
i have 20,000 more items to list but i wont ..not with the aggravation im dealing with only having 5000 items listed. in fact if not fixed and back to way it use to work ill be closing ton of listings and dropping store down a level and then go month to month no more subscription either and ill never refer another person to ebay after that ive already stopped because of the problems this past year and half already
I hope a shareholder reads this board cause youre losing sales and good loyal outstanding sellers cause of it and youre about to lose me too
this is causing nothing but unnecessary aggravation and time and sales are walking away cause of it too
kh_femi
·10 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
bill.purvis2012
·10 months agoJust as with most online retailers, Ebay allows the buyer to put the item in their cart. After they have made their purchases then they can pay for all at once. This works for me since I offer free shipping on most items.
thegarmeister
·10 months agoI wanted to add to this topic from a buyers perspective, in seeing that both parties are suffering here. Another freaky aspect for the buyer in racking up all of those "refundable" shipping fees is that he/she is also having sales tax applied to the total of purchase+shipping, adding even more agony regarding things to resolve. Whose pays back the over-taxation? I don't know because I've never went that far....ie the seller lost the sale because of this ebay issue. While I totally understand that dissimilar items create an entirely different type of problem for the seller, for those who could easily combine shipping, it truly is something ebay should have readily available for the seller to allow/provide.... app vs computer should not be an issue either. Arrrg!
jonathanbrightlight
·10 months ago@thegarmeister
Sales tax is applied to the shipping if your state requires it. eBay doesn’t have a choice. If you pay more in taxes than you would with cheaper combined shipping, and then the seller issues you a partial refund to bring down the shipping cost, eBay refunds the appropriate amount of the tax you paid as well.
diecastcurator
OP2 years agolet me clarify cause people dont see the real problem here
when using a PC or MAC and ebay.com not the APP on a phone
sellers see a dashboard and there is a field labeled "TASKS"
in the field you'll se this all the time
Suggested actions
but when potential buyers add to cart or put items on watch the seller is prompted with Send offer to potential buyer
then a NEW line appears allowing you to send them discounts / make them better offer than current price
and i have a lot of buyers who do this to show me they want to buy A LOT
so I go in and send offer after offer with no counter offer to keep this simple
IF they accept MORE than one offer. They will not be allowed to request invoice and get adjust invoice with combined shipping
so if i send 30 offers on $5 cars and i send $4 per car and they accept and shpping is $5 they have to pay $150 in shipping alone and then wait for me to go into 29 listins and refund $4 each car after the first to refund their money for overpayment cause my shipping is $5 for first and $1 each it should matter if its same item in samer listing or another similiar item with same shipping costs they should bea bke to ACCEPT the OFFERS on the PRICES of the items and still request invoice to pay for shipping not be forced to pay $150 in shipping so I have to refund 29 times $4
Ebay made a huge mistake and ive had buyers tell me SCREW this im done cancel whatever i have accepted and deleted their cart and walked away this us happening WEEKLY to me ND MY SALES HAVE PLUMMETED CAUSE OF IT ITS ALL WELL AND GOOD if buyer can afford to give you the extra and trusts you to return the difference not acceptable if you ask me but its works for buyer and seller great but what about the 100,000 of thousands of potential new buyers who dont know me and dont trust they will get their shipping refund most walk away from purchases
and for this stupid change after 23 years ive stopped putting my faith in ebay and moving ALL my inventory elsewhere and letting customers know too
This is on them and they are shooting themselves in the foot and killing both our sales and they wonder why sales are down!? LOL im down 60-70 percent in last 3 months since they've applied this and a change to the algorithm too
Thanks ebay I was outstanding customer representative for you for 23 plus years and this is how it ends
skyd-26
·2 years agohttps://community.ebay.com/t5/Selling/Working-with-a-buyer-on-an-item-and-another-buyer-purchased-it/td-p/33994093
https://community.ebay.com/t5/Selling/Following-up-with-buyers-after-they-received-their-item-Anybody/td-p/32506715
Sure! On eBay, sometimes buyers can't request combined shipping invoices for multiple accepted offers because eBay's system isn't set up to handle it smoothly. Sellers have control over how they handle shipping and invoicing, and some may not offer combined shipping for multiple purchases. Plus, managing combined shipping for several transactions can be complicated, and eBay's system might not be equipped to handle it well.
Communication between buyers and sellers can also be tricky through eBay's messaging system. Coordinating multiple transactions for combined shipping might require more direct communication outside of eBay.
In essence, eBay's setup and policies, along with the complexities of managing multiple transactions, can make it challenging for buyers to request combined shipping invoices for multiple accepted offers.
isaiah53-57
·2 years agoWhats really crazy is, they've had approx 15 YEARS TO FIX THIS!
I can only assume they do this because they feel they are pinching extra money out of yours and the buyers pockets by making it hard to combine shipping - The sellers are on the hook to refund the buyer the shipping overage, but for YEARS, and maybe even still now, ebay kept the fees on the entire amount - even what the sellers had to refund.
But I'm also guessing that the amount of sales and customers lost has likely been greater than what they've gained by digging into your back pocket while you're not looking...
There are no words for a company that operates in this fashion...none...
steady2304
·2 years ago@diecastcurator
I know what you mean. I just went through something similar today only my items were both BIN no immediate payment required. I just contacted eBay for business and am waiting on a reply to my question which was:
"I have a question. I had a buyer today purchase 2 items from me today. I do not require immediate payment for any of my listings.
First, he tried to do the BIN on each and confirm but not pay so I could send him an invoice and the system wouldn't let him do that saying he needed to complete the purchase for each item.
When that didn't work, he then added both items to the shopping cart to request total.
I have my preferences set to allow buyers to combine purchases by requesting the total from the shopping cart. My buyer attempted to do just that, and it kept insisting I don't allow shipping discounts and insisting he pay full shipping for both items.
He ended up doing this to make sure he got the items. So know I have to refund him the shipping overage.
Exactly what good is setting my preferences if eBay is going to override my settings. I am getting very tired of eBay and there one size fits all attitude when it comes to combined shipping."
I am still awaiting a reply from them. Luckily for me this was a repeat customer who knows how I operate and didn't get frustrated any just chuck it all.
turtles-trading-post
·2 years agoAgreeing with OP completely !
I spent part of yesterday afternoon filling an order for over 50 lots to one buyer.
Today I had a buyer who had received multiple offers from me. He was a decent fellow and messaged me that he didn’t want to pay postage many times (which totally negates the offer concept) and he knew I’d pay extra fees and asked how to proceed. He mentioned he’d buy additional items too!
I told him to buy the items at list price plus anything else he wished and I’d send him a 20% off coupon that had to be used once on the entire purchase. That was a bit more than the offers I sent, but he proceeded to buy 20 items!
sin-n-dex
·2 years agoI like your coupon idea, I think I'm going to borrow that next time I have someone who wants to make a deal but has to pay for items individually (not everyone who gets offers from me is in that boat... yet).
C.
diecastcurator
OP2 years agoWell heres what im doing and I hope buyers and seller will speak up call them or do the same. Im dropping my store from yearly to month and im dropping the level and closing a ton of BIG dollar listings and moving them elsewhere cause this is my business and this is effecting it in a MAJOR WAY
March 1st is my deadline for this to be resolved and put back the way it use to be
maybe IF enough of us do this and call and complain etc they'll see the big mistake this truly is
i cringe every time a new buyer contacts me and my tolerance for their attitude is changing cause they think its us and not ebay cause ebay lies to them and tells them its us
ebay shareholders if you read this....youre losing SALES on ebay from all of us collectors cause of this people are not just going from me to another buyer they are saying SCREW IT and going elsehwere
youre costing us both a lot of money now times this all the collectible cars cards etc sellers
youre killing sales!!!
lotzofuniquegoodies
·2 years ago@diecastcurator
Correct me if I am wrong, but hasn't eBay been slowly rolling out Buyer must pay immediately or have method of payment set to automatic for ANY best offers. And that can affect situations where buyer would like to combine. From my understanding you have to CONFIRM your settings are correct for each listing that sells to be safe for buyer to request a revised invoice or even a seller to send one. This has been a longstanding issue posted about regularly on dot ca.
From a buyers perspective they may not want to have automatic payments required and could be just running away as soon as that requirement pops up.
I have a recent transaction on the go. Sent an offer to a buyer. They countered which I accepted as soon as I saw in the am. After 24 hours I sent an invoice and messaged. Buyer still hasn't paid and it's for a very small amount. At 48 hr plus mark now with no response from buyer.
I was hoping with some of these recent systems changes I would have to refund less. Finding I am refunding more often than I ever have.
-Lotz
PS. As a side we have sellers who get purchases for items like multiple collector cards, CDs and stamps where the limit for combining is 20 transactions. The seller will have to send multiple invoices. Buyers will have to pay multiple invoices and then the challenge of creating a packslip/customs invoice.
diecastcurator
OP2 years agoin my sales when things are normal and i have 100 sales a week i get maybe one that doesnt pay or one that asks can you wait till friday when i get aid and MOST have paid . the problem isnt with non paying buyers its people creating acct after acct too and thats a bigger problem i actually have a buyer who was able create an new account this month with MEOWKITTY as his first and last name for profile and mailing REALLY ebay? all your AI and other checks and monitoring and this is not a problem but allow us sellers to discount shipping on bulk orders from buyers needed to be stopped to prevent non paying buyers REALLY !?
ittybitnot
·2 years agoThey are bueing FORCED to pay for each without being able to request invoice for combined shipping OR they are being forced to pay for each in full with full shipping on each items when my terms and shipping options clearly show $5 for first item and $1 each additional so if someone accepts 20 items they are being charged 100$ in shipping plus cost of items when i clearly combine shipping
@diecastcurator
Actually, it appears to be a function of eBay's new initiative to cut down on unpaid items. The fact that it interrupts combining items for one shipping price, and will be charging sellers the new "40 cent" fee on each transaction is apparently not a concern for eBay.
https://community.ebay.com/t5/2024-Winter-Seller-Update/Reduce-unpaid-items-when-sending-offers-to-buyers/td-p/34301787
diecastcurator
OP2 years agoAnd how does this do that when EBAY Customer Serivce told me 7 phone calls ago the fix was chaning the account setting of require immediate payment to unchecked cause its been checked for the last 15 yrs to my knowledge
This is ONE OF THE STUPIDEST THINGS THEY DONE people are canceling orders and getting angry with me thinking its us sellers
We need to boycott them cause this doesnt do ANYThing for non payments they need to crack down on malicious people and BAN accounts when we report them instead of slapping their hands and letting them continue to harass and run up bills and not pay them but this only cause a ton of extra work and aggravation for us sellers
DO shareholders know people are taking business elsewhere cause of this.....guess its time I stop using ebay as primary selling platform cause this has been a 6 month headache and im tired of kissing RUDE peoples rear ends cause of something ebay did
ittybitnot
·2 years agoEBAY Customer Serivce told me 7 phone calls ago the fix .....
@diecastcurator
If you used the call back or chat feature on eBay for customer support, they are outsourced foreign call center reps that have limited knowledge and authority. Most of the people that come here often enough already know this, and do not rely on any information obtained. Now I guess you know it, too.
What "worked" before, no longer works now, and likely won't work the same next week. After being here for 26 years, all I can say is if you want to know the ACTUAL reason for a change in policy/procedure remember to
Always
follow
the
money
The last month or so, they have been messing with the "make offer" procedure in particular with various unannounced 'improvements, enhancements, tests, experiences that look like a glitch'. For the "offer" protocol, these may help those who were just 'stuck in going HUH?' or got no help from CS. Here are just a few:
https://community.ebay.com/t5/Selling/Received-offers-turning-into-sent-offers/m-p/34183295#M2328738
https://community.ebay.com/t5/Selling/I-don-t-think-eBay-really-wants-us-to-make-sales/m-p/34216592#M2337429
https://community.ebay.com/t5/Selling/Offers-being-accepted-then-not-showing-up-as-sold-creating-havoc/td-p/34195181
https://community.ebay.com/t5/Selling/Buyer-makes-counteroffer-I-accept-its-not-in-my-awaiting-payment/m-p/34225612#M2339699
https://community.ebay.com/t5/Selling/Major-Bug-with-Accepting-Best-Offers-Accepted-Offers-Didn-t-End/m-p/34265807#M2349722
The "offers" issues don't even take in consideration what they have planned for "auctions". That is why some people are concerned about eBay removing the Buyer Payment Requirement (that sellers could turn off) from the Buyer Management page. Its like waiting around for the "other she to drop".
turtles-trading-post
·2 years agoSame here! I can see all of us who responded sell collectibles where our regular buyers purchase multiple items. I am a stamp first day cover seller. I get some 20 items eligible to Send Offer daily. Often several of them go to the same buyer. Thus, I get 4 orders from that buyer, each one of those charging me a 30 cent... soo to be 40 cent... transaction fee. And the buyers usually send me a message to refund the extra postage! I've had folks buy 10 items one at a time and that sticks me with an additional $3 in fees, a profit for eBay so I guess they're not too motivated to fix it.
In my categories of postal history and first day covers, the top sellers allow people to amass purchases up to 3-4 weeks and pay at one time. So I do the same. That's how low cost items are handled.
This appears to be a change driven by the used sock sellers who demand to be paid in 4 days or they'll cancel the transaction and put buyer on their banned list! I see them on message boards pleased about this change. It's typical of eBay changes where eBay hasn't looked at the request broadly to see how it affects different markets and categories. Change it back, or make it a preference!
cardsforauction
·2 years agoYes, forcing immediate payment on buyers causes this headache you speak of. Too bad eBay can't allow buyers a few days to pay and create a button such as a 'Yes, I want to buy more items from this seller with combined shipping" or a "No, I'm done and want to pay now." but I doubt eBay will start this feature.
simply-the-best-for-you
·2 years agoIPR is NOT turned on when this happens. It's VERY frustrating, as the whole reason I don't have IPR on is to allow a buyer of multiple items to pay altogether. I also send a ton of offers & it drives me nuts & the buyers too!
diecastcurator
OP2 years agoIPR ? I have uncheck immediate payment over month and half ago still a problem with buyers
but thank you
martin2001
·2 years agoI have a lot of repeat buyers. They are asking me the same question. I have the immediate payment setting turned off. Perhaps we will get it in some of the updates in the next decade.
diecastcurator
OP2 years agonope that didnt fix ebay suggested that too
but thank you
diecastcurator
OP2 years agoebay is doing this pn purpose and it possible to create work arounds with REPEAT buyers but what abut all my new potential buyers who get aggravated and send 15 msgs up and back and still dont understand it and dont trust it i had potential buyer back out of order today for 3 items
THANKS EBAY another loss sale cause no one realizes impact to others when you make changes this does absoltely nothing to prevent non paying buyers thats a garbage excuse
12345jamesstamps
·2 years agoI have the same problem.
Some buyers can and some buyers cannot send total for a shipping cost.
I am thinking...it might be because of buyers using an iPhone for a cell phone or purchases...and the eBay app on the iPhone or cell phone doesn't allow it.
We have to realize we are lucky buyers can make purchases away from their computers.
I even have done bidding on my iPhone.
I do hate refunding for shipping and it comes out of my "available funds".
And I really hate when I get charge .30 for each payment made when someone buys like 4 items and can't combine them.
tobaccocardyahoo
·2 years ago@12345jamesstamps
I like your theory. I have had the problem too, and I would bet the buyer who had the problem is buying on an iphone.
I refunded and all was well.
12345jamesstamps
·2 years agoI agree....everyone saying to do this and that with shipping really is confusing sellers.
I hate refunding because I usually end up in the negative once a week of "available funds".
diecastcurator
OP2 years agotime to sell elsewhere if this is ebays answer to non paying bids.....making sellers life miserable with the buyers they have that do want to pay.....another genius idea ebay and this one might be the last one for me
brightlightbookseller
·2 years agoPayment information started being required from buyers when they made an offer, rather than after it was accepted, on a test basis a while ago and has now rolled out to most if not all users. There is a setting in your Selling Preferences to not require that, but in our case, it doesn't seem to work most of the time (i.e., customers are still telling us that they have to put in payment information to make an offer, even though we turned that setting off and confirmed it was still off).
heckofagame
·2 years agoDo you have immediate payment required? That would cause the issue.
Also, I don't think the mobile app allows an invoice request, although I'm not entirely sure about that.