Why am I getting charged | Selling

themust-havemarket23 · 2026-06-05T03:28:02.002000Z

Hello,A few days ago, I contacted Customer Service regarding a refund for a buyer whose order I was unable to ship because I was in the process of moving out of the country.My concern is that I am now being charged $30.33 for issuing the refund. I do not understand why this charge is being applied. eBay was holding the buyer's payment, and because the item was never shipped, I never received any funds from this transaction.Since I did not receive payment and the order was canceled before shipment, I would appreciate a clear explanation of why I am being charged $30.33 to refund the buyer. Based on my understanding, the funds should have remained with eBay and simply been returned to the customer.Please review this matter and help resolve the issue as soon as possible. I would appreciate a detailed explanation of the charge and any steps needed to correct it if it was applied in error.Thank you for your assistance. I look forward to your prompt response.

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