Which Seller protection do you prefer - ebay`s or competitors?
I had a case opened yesterday on another platform where a buyer was claiming the order not as described, and that he "thought" he was buying three items, not one because the price was too high for one and wanted to return the item. There was no mentioning anywhere that the listing was for 3, 5 or 10 items, single listing showing picture of one item.
If that had happened on ebay, in the best case scenario (not really the best, but when a seller doesn`t lose money), ebay would had refunded the buyer after an escalation, or a buyer had an option to return the item anyways (hopefully not an empty box or a rock). Another platform simply denied the case and return and released the funds.
Which seller protection do you prefer?
27 comments
yuzuha
·3 years agoIn over 1.5k sales I have had exactly one INAD return, and the item was in fact defective. I accepted the return, the buyer shipped it back and it had the exact defect that he said it did (it was a new-in-box figure that had a manufacturing paint flaw on its face).
The only other return I have had was a buyer's remorse return and the buyer paid for the return shipping out of their own pocket. I received the item back exactly as I'd sent it out and just relisted it.
ebeths_eclectic_collectibles
·3 years agoIt really doesn’t matter what I prefer. What matters is whether or not the platform is productive. There has to be some give and take to keep the customers coming back.
lakefor94
·3 years ago@beautifulbeauty2012
"Which seller protection do you prefer?"
Best of luck over there.
I could not imagine dealing in your categories. Bunch of tough customers.
Here, I roll with TRS that accepts returns. The saavy scammers avoid my account due to the 50% I can deduct from returns if needed.
EBay offers INR and the protection mentioned above and have upped their game on the bank chargeback scammers. Don't need anything else. This is online selling in the 2020's.
Having zero problems here on eBay. Been years since I had a problem buyer.
beautifulbeauty2012
OP3 years agoWhich categories you are referring to?
slippinjimmy
·3 years agoI'm with @laststopgeneralstore, I have made use of eBay's Seller Protection only a handful of times and the last time was about 10 years ago (Feedback Extortion).
The few times I have relied upon it I have had the outcome I was looking for. I speculate that this is because a) I under promise and over deliver and b) I understand exactly what Seller Protection covers and what it doesn't.
In your example the buyer would have never needed to escalate as I would have accepted the return without question.
12345jamesstamps
·3 years agoCould have been "this" other platform denied the case because the buyer has had too many returns.
Plus too many returns "this" other platform can block buyer from future purchases.
eBay allows sellers to block buyers...bet "this" other platform doesn't let seller do that.
carolynnq
·3 years agoThe only other online place I sell on is amazon. IMO, amazon's and ebay's return policies are equally bad. (As frustrating as ebay's customer service for sellers can be, it's vastly superior to amazon's.)
coolections
·3 years agoWe would need to see the listing.
ed8108
·3 years agoWarning: beware
extremely creative buyer
beautifulbeauty2012
OP3 years agoYeah. He even sent a picture of one item he received, and it matched the listing! I have no idea how he came up that it was supposed to be three and not four or more items 😄 In any event, I was happy that it was a fair decision and some person took time to compare what was "not as described".
frecklesfinery88
·3 years agoJust had one of those. Buyer wanted more photos and measurements. Photos were very clear and she had all information. I got a return request because item didn't fit and fabric was not what she thought. Ugh...
It was all very clear...I don't take returns but I did because its not worth the fight and having an unhappy buyer.
You have to be so very careful. Best of Luck.
the-hook-and-the-loop
·3 years agoI honestly never had a return on other venues after tens of thousands of transactions. There's a stigma with eBay that would have Mother Theresa lying about her reason for a return on eBay to avoid paying the shipping back(as per my settings). Also, I prefer the feedback systems as well as return policies on other platforms. eBay has perfected the art of making all experiences for buyers and sellers miserable.
laststopgeneralstore
·3 years agoI don't really worry or concern myself with seller protections on any platform.
With that being said, I only sell on eBay and even if I did sell on other platforms I still wouldn't.
Out of the 1000's of transactions that I do on a yearly basis, less than .5% of those have issues come up in which my "seller protections" kick in.
Regardless of any platform, seller protections almost mean nothing once the buyer decides to go right to their bank. Especially if you have your own website or brick & mortar and have to use your own payment processor.
brandsonhands
·3 years agoNope. Other platforms, once deciding in seller`s favor, leave the seller alone and have a team of specialists to deal with "buyer`s bank". It is not always 100% win for a buyer after gong to a bank, especially if the buyer does that a lot.
kensgiftshop
·3 years agoI like to keep buyers happy, so I would have told them to return for a refund.
brandsonhands
·3 years agoWhat if that happy buyer was returning an empty box to you?
theteamsetguy
·3 years ago@brandsonhands ,
Getting a box of rocks happens so infrequently. I wouldn’t even worry about it. In my opinion you’re more likely to get in a car accident than having a buyer commit return by send you a box of rocks.
brandsonhands
·3 years agoOk, not an empty box but a used item? Happens so often, especially with electronics, shoes, etc.
maxine*j
·3 years agoDoes it? What is your source for that information? Cite some verifiable statistics from a reliable source, because that is quite an accusation to make against the buying public.
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tobaccocardyahoo
·3 years agomtgraves7984
·3 years ago@brandsonhands
With Ken's 'Free Returns' policy, Ken would be able to reduce the refund by up to 50%, if Ken wished.
chapeau-noir
·3 years agoWith 30-day buyer pays (and TRS) that would be true, also.
I actually find eBay in general to be more complicated than any other platform where I sell (I don't sell on Amazon, but I understand it's equally complex).
Anyway, that sounds like Poshmark.
kensgiftshop
·3 years agoYou write it off on your taxes.
buyselljack2016
·3 years agowhich only covers a small %age of your lossðŸ˜
luckythewinner
·3 years agoBased on what I have seen on this board, buyers who are looking to defraud sellers generally file SNAD disputes rather than remorse returns.
fashunu4eeuh
·3 years agoThen i would cover the loss with my cookie jar insurance. (I add a few cents on every transaction and that goes in the cookie jar to cover possible losses.) In 15 years of selling, i have never had to use it.
luckythewinner
·3 years agoWhich Seller protection do you prefer - ebay`s or competitors?
I gave up selling on three other venues because I got no sales and thus had no disputes. And since I only get a dispute for maybe 1 in 250 transaction here, I don't really have much history to judge by.