What would you do? Buyer request.
I sold a rare pocket knife in rough condition. It was clearly detailed in text and pictures. It still sold for just over $100.00 ( I was hoping for $75 or $80). The buyer left a glowing review about a week ago. End of story? Not quite. This morning, I got a message saying the spring was broken. The spring was fine when I shipped it and apparently when he left the feedback. Now, he's asking for compensation. I was thinking of offering $20 just to get him to go away, but I hate the idea of compensating if he broke it or is just making it up. Should I offer a full refund for return? When I checked his feedback, it appears he buys nothing but knives, could he have gotten mine confused with another one? Just buyers remorse?
What would you do?
Unavailable member
·4 months agoI would send the buyer the following….
Dear buyer,
Sorry to hear there are issues with your purchase. Please return the item for a refund.
Your Seller
zakstreasuretrove
·4 months agoYou may want to check on this, but if I recall correctly, one of the options for a return is to offer a refund. I don't know if you can refund partial amounts or it has to be the full amount. In this case the buyer keeps the item.
The point being, if the partial refund can be handled through a return request, the return is closed an cannot be reopened. This way they can't just pocket your partial refund and then open a return anyway.
Otherwise, unless there are extreme circumstances, I make them return for a full refund. This is the cost of a zero trust society. The alternative is maybe it works out or maybe you get taken advantage of.
eoma689485
·4 months agoThe majority of buyers and sellers are honest people. If I sell an item and the buyer is unhappy, I try to work with them, especially when I no longer have the item in hand to examine myself.
What I would do is simple math. If the buyer opens an INAD case, there is a good chance you will end up paying shipping both ways anyway. Figure out what that potential loss would be — maybe $12 or so — and consider offering that amount as a partial refund.
Another option is to ask the buyer what amount would make them happy. From there, you can decide whether to negotiate, agree to it, or request a return instead.
Also, a flat spring on an older pocket knife absolutely can break.