What is your blocking policy about "Don't fit" returns on shoes/Clothes?
Hi
My question is not "Do I have to accept return and refund" ?
I do and accept Ebay policy. I always promptly accept returns if Ebay does not do it first.
But blocking is my decision.
My question is, at what point do you block or never block?
One purchase returned?
2?
10?
Never?
Thanks
Weatherloach
21 comments
johnson_junk_company
·3 years agoThe question to ask is “If you bought an item that didn’t fit, how would you feel knowing the seller blocked you from their store for a legitimate return?†I’m sure you would be insulted. The only time it would be appropriate to block a customer is when they are abusing the return policy by making excessive returns in which case you should be reporting that buyer before blocking them.
simply-the-best-for-you
·3 years agoWell, the key is what defines "legitimate"? That's why I go by my return policy. If OP allows returns, then those returns are legitimate. If OP doesn't allow returns, then they are not. OP never says what their policy is.
ITA though about your other post allowing buyers to select the reason. If I have returns on, then I'm ok allowing returns, but I actually had WAY MORE SNADs when I allowed returns! B/C they got to choose the reason.
laststopgeneralstore
·3 years agoWhat? Why?
Why would you block someone because something didn't fit?
Sizes vary across all brands and even with measurements in photos you're still going to get returns were the item doesn't fit.
Blocking someone for legitimately returning something because it didn't fit is a little ridiculous in my opinion.
The majority of my returns are because the item doesn't fit but I don't block every single person because it's not a problem. Just move forward and relist the item, don't block the person.
fashunu4eeuh
·3 years agoI offer free returns. Do it primarily for customer service reasons, but also to potentially avert a buyer’s ever needing to open a NAD case. It works in my case because i rarely get returns to begin with, and luckily never had a SNAD (knock on wood) so far.
So there would be little to no need for me to block someone for a return under these circumstances.
Not sure how many IDs on my block list—maybe 5 or 6 (over 15 selling years). There’s no blocking preemptively, but only as a result of some action on their part. Find my risk tolerance is probably higher than some, so rarely would condemn a buyer for, say, having an issue with someone else. But it was likely a fairly egregious misbehavior for them to land on my block list.
simply-the-best-for-you
·3 years agoDepends on what MY return policy is. If I'm NO Returns (which I almost always am) & they force a return via a SNAD, then blockety block within seconds. If I'm allowing returns (which I do from time to time as tests), then no, I don't BBL for doing something I'm saying is ok.
My last test of allowing returns went HORRIBLY bad. More returns than I typically get in 2-3 years in a 6 week period including several fake SNADs simply b/c they didn't want to pay return shipping. That was a few months ago. I went back to the NO Returns that I've had for years & I've had no SNADs & only 1 return request in all that time, which I allowed b/c she had bought multiple items & asked nicely. I usually do not allow them.
I wanted to BBL everyone who returned, but I didn't think it was the right thing to do, if I allow returns. To me, it's most dependent on what MY policy is.
chapeau-noir
·3 years agoI don't block for routine return requests, and I've had repeat buyers and they don't return anything else. I don't block for much, actually.
tdrake
·3 years ago25 years on eBay and I have under a dozen blocked buyers.
yuzuha
·3 years agoWhy would you block? Returns for "doesn't fit" are one of the risks that come with selling clothing. Even if something should fit according to the measurements, you don't know if it's going to fit properly ON YOU until you try it on.
Unless this person has returned multiple purchases, it's most likely that the item truly didn't fit them.
ebeths_eclectic_collectibles
·3 years agoJust one of the risks of selling clothing and shoes. It is definitely not an exact science. I provide measurements when I sell clothes but I am not sure how much attention is given them. Can’t say I personally look at measurements when I shop. It is more about classic, slim or modern fit and my experience with a brand that guides me. And, of course, some of the clothing that ends up being resold is resold because it doesn’t quite fit the same as other pieces by a given manufacturer.
yuzuha
·3 years agoExactly. I'll never forget going shopping with a friend to find bridesmaid dresses for another friend's wedding... the two of us both tried on the same dress in our respective sizes. I'm slender and petite, so the dress looked fine and perfectly appropriate on me. My friend, however, is curvy and buxom, so while the dress technically fit her, it also made her look like Jessica Rabbit, which was very much NOT the look she was going for with it. Just because something fits doesn't mean that it FITS.
chapeau-noir
·3 years ago"I'm not bad, I'm just drawn that way."
 
aldelbertmatthew
·3 years agoI provide accurate measurements, sizes and photos so when I get a "doesn't fit" return, I refund then block immediately. If you can't figure out if it'll fit after the information I've provided then you need to go down to the store and spend all day in the fitting room.
I also block people who seem to have OCD like obsessions over measurements and sizes because it's a sign of a high returner. Again, go to a store and sit in a fitting room all day.
12345jamesstamps
·3 years agoI block those do not respond politely and businesslike to a problem. Those who just open a claim with eBay without even emailing me with any questions are blocked. Just my opinion. I feel a buyer should email a seller before opening a claim. As it states somewhere I read it a long time ago far, far away, the buyer should work it out with the seller first.
jhtobias
·3 years agoHi,
I don't sell clothing on eBay I sell sports cards, but if the buyer files a item not as described unfortunately you have to refund . Ebay will side with the buyer 100 percent of the time whether they are being truthful or not .
Technically you don't have to refund the buyer, but the buyer if they opened a item not as described file, will get their money back and keep the item if you don't follow the procedure for refunding the person filing the claim . Is it fair nope , but it is what it is .
As for blocking the person and this is just me . I block immediately once I have my item back and refund is given . I don't give second chances ever . That is just me I'm very jaded with certain buyers. I'm honest in my descriptions etc.as I'm sure you are . So if the buyer only see's a price and doesn't read the full description and waste my time and money they have lost the opportunity to but from me again .
ms.rodriguez*
·3 years agoWe must be related. I also block too after 1 return request. My descriptions are accurate and I have plenty of clear photos. I will add the buyer to my best buddy list immediately after getting a return request.
vintagecraze50
·3 years agoYep. I just had a customer buy two items. One she says is too small and we have detailed photos with rulers up against everything all one needs to have in front of them to assess size. This buyer bought another item from us after a return of this one saying, just did not like it. On the block list they go. No time to deal with people like this or the expense of free shipping to them and back. Gone forever from buying from us.
vintagecraze50
·3 years agoI sell jewelry not clothing though. Clothing is very difficult to assess even more so than jewelry for fit issues. Generally though I give a buyer one chance with us and if they do another return, we block. We used to allow more than three retuns and we had one buyer one return over 4 returns, each one with a nit picky reason. Now no more of this.
xray360
·3 years agoYou might risk losing a customer if you block the first time. Some buyers will return an item and repurchase the size they need. Then there is a greater chance of them becoming a repeat buyer. Having a good return policy creates buyer confidence and trust. Blocking them on one return immediately ends the possibility of having a customer.
Only time you should block is if they are abusing returns which I've rarely encountered. I'm a medium to high volume seller. This isn't my selling account.
simba6
·3 years agoIf the buyer files a not as described case, you will be refunding. Describe well and include a lot of measurements. With luck, there won't be a lot of returns. Clothing is way over saturated on eBay anyway. Sales could be tough.
johnson_junk_company
·3 years agoYou can do everything right and eBay will still insist the item isn’t described. The problem is allowing the customer to choose the reason for the return. If they write in the reason area “doesn’t fit†but choose the “not as described†option, you get punished even though your item was accurately described and this happens a lot. eBay really needs to change the return process so the customer has to contact the seller with their issue and the seller will initiate the correct return process. eBay only needs to step in if sellers don’t handle returns in a timely way. I would say many sellers are suffering in the search algorithms because of their seller metrics being falsely jacked up by these incorrectly labeled returns.
mtgraves7984
·3 years agoI usually block with the first one. But that's just me...