What happened to "the customer is always right"?
Not to be a pollyanna, but seriously, when did the mantra of the customer always being right get replaced with the customer is public enemy number one and should be fought with over every stupid, silly little thing? I know most of our regular posters remember when this was THE one and only rule that mattered when it came to sales. Yet here we are in 2026 with post after post demonizing buyers for what has always just been a part of the package when it comes to sales.
Yes, we deal with scammers, dingbats, and mentally unstable people, but that is how it's always been. If we want to be successful, we suck it up and accept that this is par for the course, and then figure out a way to remain polite, fair, and dignified when we deal with these occasional headaches. They are giving us their money. They don't have to do that. They could just as easily give their money to someone else so why alienate someone who isn't happy, or has had a change of heart, when it will only cost us in the end?
Scammers should be reported. Annoying buyers and would be buyers should be blocked once we have tried to serve them in a professional manner. But beyond that, maybe we should just STFU and appreciate the business we get and understand that, if we sell certain types of items, we should expect a certain number of returns or unhappy buyers. Real gratitude (the much abused term that it has become courtesy of our idiotic social media obsessed culture) comes from understanding the big picture, and the recognition that, ultimately, no one owes us a darned thing.
chapeau-noir
·8 months agoEbay is full of amateurs- you can't get away with that in a B and M.
toomuchstuffagain35
·8 months agoThe customer never was "always right", that was a phrase coined for marketing purposes.
Unfortunately it seems a LOT of people have taken it to heart and now feel it's their inalienable right to always be 'right'.
On the other side of the coin there are people who just should never be sellers in the first place as they don't have the characteristics to actually be good at it when it comes to dealing with the public at large.
hafizmabdullah328
·8 months agoThe idea still matters, but today it’s more about balance. A good seller listens to the customer while also following platform policies and protecting their business.
nh_sales_lv
·8 months agoThe customer is not always right. Recently I get a Red Ding because I shipped out a left and right part. I sold a left and right part. The customer claims he only got 1 right part. That's Impossible because I packaged his order. I deliberately shipped him a left & right part. Due to his language barriers he could not navigate Ebay Sufficiently to leave me the Correct Feedback. I believe he left me another Sellers Feedback.
He said: Mandaron el lado derecho Translation: They sent the Right Side
I asked for a Revision - None was Granted
If the Customer was always right than we'd all be out of Business.
What if He meant to Say They sent the Right Size and Red means Green in his Country ? Am I responsible for that too ?
Now if i sell you something and it is 1" but i sold you a 2" part than yes the Customer is Right but I never make these mistakes and the point is moot.
gloryglorygifts
·8 months agoThe customer isn't always right, but a seller has to make the situation right regardless. It has always been this way since the dawn of retail.
All I can do is my best to make every customer feel appreciated, even if something has gone terribly wrong. I sell new products so most of the troubles come from people that don't read the descriptions and are shocked when a 0.9" medal isn't 1" or an 18" medal is too small for their neck. That's on me, as far as they are concerned, to rectify the situation, so I do mostly by returns.
I just try and always take the high road. If I don't, there's no point in selling what I do.
iamalwaysright
·8 months agoYea, but where's the fun in that?
bgt_masters_of_tiki_d
·8 months agoThough I understand the point/meaning behind the saying, its out dated and dumber than ever. The issue with buyer's "always being right" when they are not, is their poor behavior is never corrected and actually encouraged and made worse. If you call out poor behavior by a potential Karen early on when its more easily corrected they are less likely to go Super Saiyan Karen years later on.
I think this issue goes far beyond ebay and has only become worse because of social media. Dealing with people face to face is far different than hiding behind words on a keyboard. I think a large percentage of our country has forgotten or have never been taught how to properly interact with people.
rugerskick
·8 months agoThe customer is always right is the reason why the country is flooded with incredibly narcissistic entitled people that are bad buyers/impossible buyers. The fact is its a phrase that is tossed around by many to be an abusive person towards a business. Some companies wound up letting their buyers go way too far and its trained new generations of even worse problem people to deal with.
lakefor94
·8 months agoAgreed @tarotfindsandmore
the yahoos and reckless abandon sellers we see come through here makes me wonder how ebay is still doing as well as it does.
Excellent customer service/experience is paramount to business success.
ed8108
·8 months agoChange has come
It has been argued that America has become a nation of adversaries.
tarotfindsandmore
OP8 months agoI would agree with that but I don't think that participating in this adversarial, trash behavior is necessary. I would even go so far as to say that folks who are shouldn't get too comfortable. If you treat people badly, they will not buy from even if you are the cheapest date in town. We all work too hard for our money to waste it on crummy, unprofessional sellers.
There's going to come a time when even U.S. sellers are faced with the same level of scrutiny as our "BBE" earning brethren overseas, and ebay will not care whether we think the buyer is wrong.
tools*
·8 months agoIn eBay management's mind, buyers are everything and sellers are disposable, which is why the quality of goods offered on eBay today is far below what eBay offered at its peak.
tobaccocardyahoo
·8 months agoThe quality of goods offered on Ebay today is at the level Ebay buyers are willing to pay for.
selsa84
·8 months agoDefinitely not the case for rare books. 10-16 years ago the rare book selection was insane on eBay. Most of those dealers sellers are long gone. Ebay "antique books" category is not what it used to be. And don't get me started on the billion print on demand books in the books category.
tools*
·8 months agoTwenty years ago, I spent $5,000 a month on eBay. Today, I spend nothing because there's nothing worth buying in any of my categories.
meme6253
·8 months agoVery True!
cheech2021
·8 months agoSelling here now for 321 days with 324 sales, I am very happy and having fun and meeting great people. I just retired from running my own on and off premise catering company for over 42 years, that I started with a buddy of mine in 12th grade., growing it one rung a time up the ladder. The secret I found was to make the customer always "feel like" they are right, and most of the time, they are.
I can't tell you all the "unforeseen" problems that pop up, and cost you money, and radial you thru all those years, BUT, it's just business. If you don't get them in the wash, you get them in the rinse, the over picture, not one by one. I rather sit home, and ...,what I like to call " load the vending machine" and wait for someone to come along and pull the handle and buy it, ....AND deal with any "bump's in the road", that occasionally comes along. OCCASIONALLY.
Its a lot better then, the dishwasher not coming in, that lady canceled for tomorrow night, the bank sent a bounce check back, workman comp insurance bill is due today, a lady called this morning and said she feel in the parking lot last year, the central air is not going on and the bride wants it colder, and the state says with have a new tax we have to pay, etc, etc, etc.
Here at eBay, I rather just read there rules and sit back and let them do the worrying and all the work.
Load-sell-ship, Load-sell-ship..
And for that they charge me a few dollars. What Home Run. Thanks for listen and enjoy.
selsa84
·8 months agoThe customer isn't always right. Those days are long gone. Times change
tobaccocardyahoo
·8 months agoThe customer is always right has never been a part of the Ebay culture, just as it is not part of flea market culture.
That is not to say that there are not honorable sellers on Ebay who believe in the Golden Rule and strive to do what's right.
Whether the Golden Rule is still accepted in American Culture is also questionable.
"maybe we should just STFU and appreciate the business we get and understand that, if we sell certain types of items, we should expect a certain number of returns or unhappy buyers. "
Has been a plan of action for many retail businesses for more than 50 years. And not selling those sorts of items has been even longer than some of those items have existed..
luckythewinner
·8 months agoI know most of our regular posters remember when this was THE one and only rule that mattered when it came to sales.
I think your hindsight glasses are rose-colored.
I have been here 25 years, and there have always been sellers who insisted that every complaint was unjustified, every dispute was fraud, and every return was using eBay for "rentals".
You can go back a decade on this board and find sellers who announced that they would suspend a buyer who simply asked a question.
tarotfindsandmore
OP8 months agoThere is a world beyond ebay. Many of us who have been reasonably successful here for the past (almost) three decades, and out there in that world, learned that lesson many years before ebay or the world wide web ever existed.
bashort
·8 months agothe customer is not now or ever was "always right".
msha3839
·8 months agoIt all depends what merchandise you sell and a price range…it may work when selling cheap junk, but try to use the same formula selling $500k Rolls Royce…🤧…in this case, customers always rightðŸ¸
bashort
·8 months agoIf someone buys a brand new $500K RR, drives it for a week and brings it back saying I want to return this for a full refund I am 100% confident that customer is not going to be "right"
christworks
·8 months ago@tarotfindsandmore The problem I have with your statement is that customers are not always right. That business motto serves no purpose other than to encourage entitlement and unreasonable behavior. For brick-and-morter establishments, it leads to employees, if they ever cared, to stop caring.
Business owners have a responsibility to all customers, not only the ones who complain. People who complain almost always complain about everything. There is no pleasing them, no matter what. When you allow customers to get by with abusive behavior, this hurts everybody else, including other customers.
Rules exists for a reason. I believe, for many eBay sellers, it is wise to offer free returns. If a seller chooses not to offer free returns, it is their perorative. Buyers should not attempt to circumvent that by lying about a return reason. Even more shameful is that I have seen both buyers and sellers on this forum encourage that very behavior.
When a seller is in the wrong, they absolutely should take care of their buyer without argument. To do so simply because of the outdated motto that "the customer is always right" makes little sense. You have to accept you will not be able to please everybody, and some people aren't going to like you. I'm okay with some people not liking me.
tarotfindsandmore
OP8 months agoSee post 23 🙂
kibble-net
·8 months agoWhen you run a business, you take the good with the bad. Returns, irrational customers, and anything else that can go wrong. It is a numbers game. I don't think there is a single business in the world that runs problem-free.
Yes it is frustrating when you feel a customer is taking advantage of you. But you must put it all into perspective.
In a brick and mortar store, you have to deal with these idiots face to face. Thank goodness we don't have to do that.
msha3839
·8 months agoActually dealing with difficult customers face to face can eliminate many problems is sellers have brains and ability to negotiate and defuse situation..selling online may help you to avoid face to face contact, but create multiple problems that easily avoided by direct communication…
tarotfindsandmore
OP8 months agoJust to clarify, I don't believe the customer is always right, nor do most of the people who were "trained" in sales any time between 1920 and 1990 when this was the norm. The mantra was intended to teach us that even when the customer is dead wrong, you don't argue with them. It's not worth the headache. One single annoying transaction is hardly worth risking your reputation or, here, your right to sell. I apologize if that wasn't clear in my post.
Is the customer always right? definitely not, but chances are my butt did look big the last time I asked my spouse if it did and he said "no".
skatefool
·8 months ago"Yes, we deal with scammers, dingbats, and mentally unstable people, but that is how it's always been. "
Hmmm... I've never thought of ebay buyers that way. Difficult or needy, maybe.
jonathanbrightlight
·8 months ago@tarotfindsandmore was not suggesting that most or even a high percentage of buyers were any of those things, I don’t think, only that they exist and we all have to deal with them sometimes. That’s not just an eBay thing, it’s true of selling anywhere.
my-cottage-books-and-antiques
·8 months ago@tarotfindsandmore I have never thought the phrase was to be taken literally by the seller, anymore than I would think if I offer "free shipping" it means the shipping will cost me nothing. I think of this as more of a starting point:
#1. When the customer is wrong, whenever possible, treat him as if he is right.
#2. When the customer is so wrong that it is not possible to pretend he is right, try to minimize his "wrongness" , for example, by suggesting that I can now see I should have worded the listing title differently, suggesting that whatever he is incorrect about , well, it is understandable whey he came to that conclusion...
and so on down the line till, say, a B&M store owner gets to the point of:
#?. He is wrong, he is tearing down a store display, and it's time to call the cops....or whatever is most effective at that point.
But the starting point is #1 whenever possible, which generally ends up being a real time saver and sometimes even brings me a good repeat customer.
tarotfindsandmore
OP8 months ago100%. I suspect the posters who are taking the title of my post literally just aren't paying attention. For me, the bottom line is be professional, be grateful, and try to maintain perspective. Reselling is not MMA. The buyer is not your opponent. If he/she wants to become one, step out of the ring and get back to work serving your other customers.
ccomic
·8 months agoThe eBay mantra has always been closer to "there's one born every minute".
stainlessenginecovers
·8 months agoSo I sold this item and buyer wants to return because it didn't come with the 2 Black Plastic Cover that says 'CORVETTE' and the title of the item is "blah blah 7 Piece Manifold Cover Polished Stainless"
If it included those pieces, it would be 9 pieces.
Sold this for almost 15 years, 100's of sales- but some 'brilliant' person decided the above to return them.
We sell many items that shows them on the car, but obviously does NOT mean you also get the 'engine'.
In this case, not only is the "Customer NOT right" but the 'Customer obviously failed "counting" in Kindergarten" or "reading comprehension is 3rd Grade and never recouped"?
inhawaii
·8 months ago@stainlessenginecovers
I finally looked at your stuff. Nice!
You have more followers than you do items for sale. Also nice!
stainlessenginecovers
·8 months ago@inhawaii Thanks; sadly, those are followers since 2011 when I started making these parts.
kchcollectibles
·8 months agoCustomer service is not required by intelligent people. You see a product you want. You give me money. I send you product. If you aren't happy, feeling a tad blue, I do not care. I'm not a therapist. I'm a jerk...but an intelligent customer will never know that because they do not have to deal with me because buying a widget online does not take human interaction.
If you find that you are having to interact with most of the sellers you buy from....the problem is you.
james_barnovsky
·8 months agoYou know this is a double edged sword, on the one hand you have businesses engaging in false advertisement, scamming the buyers, and as you stated the buyer acting as if his/her dollar having much more buying power over others money. eBay has become the fraud paradise because of their greed, as so many other businesses. One day shipping, meant it will be in your hands the following day. If there are discounts, they are applied. Returns are done, and the buyer is not sitting for weeks, or months for their money when your return has been in the sellers hands in 3 days. Then, the buyer has to always pay first. No issue truly with that, except when it comes to buying online. The seller gets your money, as the buyer has to wait, for the seller to pick, package, either bring it to, or have the delivery company pick up your item.
People are genuinely willing to accept there can be delays in the many forms. However, some people, businesses do not care. Once you pay, it's I'll get to you when it is convenient for me. When it comes to buying on your credit card or cash on things not needing payment over a time span, the seller should be treating customers like a god. How a business treats their customer defines its growth and longevity. Yet, these sellers still must deal with other businesses selling their items, and the return of defective items returned, and costs by the business sector.
Not all businesses are scumbags. People also play the lying game as well. They drop the items on their way home, gets knocked over by a pet, or other things one claims to get a refund, or exchange an item for an accident, or lack of being cautious when bringing home, or moving it within their possession. Just as I looking for new audio equipment for my home. I was a DJ years ago, back in the mid 70's, one of the first with loud music from my car. To claim a speaker holds 2000 watts, it better handle the wattage. I do not need to read the manufacturer's papers, the seller should have the correct info on every item selling. If someone brings up on how it is wrong, you check the info and change it if it is not correct. A person having experience of audio equipment know the tell tale signs of high powered speakers. The voice coil better be 3 inches or better. The magnet housing the voice coil better be significantly larger to house the larger voice coil. A true stereo buff can see a fraud a mile away in one look, yet you have these guys try to claim they are select buyer, have a business relationship with the manufacturer themselves. If true, you have all the true info at your finger tips, instead of searching online and getting similar products, or wrong product info from just about anyone.
I agree 100% with you. Scammers on both sides of the coin need to be stopped. This new age of opening outlets on TikTok, Facebook, or other platforms does not mean all business laws fly out the door. I think every level in government needs to create laws that end fraud, but make the sellers responsible for the items they sell. I am not justifying any form of monetary loss on anyone. However, if you want to buy from any wholesaler here in the states, or across seas. That is your risk. Just for one to open a tool, automotive, or other specialized, or variety of items. Customer's also partake in the loss when buying. Nevertheless, you know when someone scammed you. Once you look, handle the item you can tell if it is exactly what and how the manufacturers claimed it.
It is sad, but I am glad to see your post, your honest view about it. There are so few genuine people in this world. Everyone is entitled to everything, until responsibility and accountability is called upon them. Good luck to you in all parts of your life, and thanks for your post.
broto_64
·8 months agoYou do realize your post covers both sides of the fence, so the real question here is where do we draw the line?
tarotfindsandmore
OP8 months agoThe line is personal, but the proper recourse for me, is to report scammers and block the annoying ones. There's no benefit in fighting with either group. Do what you gotta do and keep it moving.
onefootflipper
·8 months agoSelling on the ebay is not the same thing as having a brick and mortar store, that is why.
If you make Mabel angry then she stops shopping at your store and starts shopping at your competitor instead. This could cost you a lot of money in the long term.
However selling on ebay is completely different. If Mabel buys from you a second time then it is likely an accident. Most repeat customers on ebay are either completely accidental or happen only because you have a focused specialty. It is rare to have a customer specifically shopping from you on ebay. While it might have been annoying at the brick and mortar when Mabel returned something it is much worse on ebay, because it is going to cost you an extra $12-$25 (perhaps much more) for that return.
Brick and mortar customers don't tend to ask time consuming questions, get exactly the answer they would have been looking for and then still not buy the item. They don't bring a blue shirt up to the counter that clearly has a $24.99 tag on it, another tag labeled "Large" and then ask what color the shirt is. Then later ask what size the shirt is. Then later ask how much the shipping in. Then later ask if they can have it for $5 free shipping.
broto_64
·8 months agoYou'd be surprised, I'll give you that specifically they won't say those things, but tire kickers exist in all departments of commerce.
I mean they do it on Marketplace, item is clearly described and plenty of pictures given and then they come out to my place and that's when the nonsense starts. Like they didn't read the ad, it only takes one or two of them kind of customers before I start to get short with everyone and skip the small talk and lets get down to it and everything else I don't even reply anymore.
As for discounts, they may not ask outright but there are pitas and scammers in retail too. Picked up the wrong item so aisles later they come to that realization and rather than putting it back where it belongs they just stick it on whatever shelf...The best is an entire shopping cart full left abandoned.
Switching price tags, returning items for cash that they walked out with minutes ago without paying, the list is just as endless in B&M retail.
jonathanbrightlight
·8 months agoI worked retail for a long time, and yeah, while the questions were slightly different, the overall effect was the same.
Now, I will point out that the original quote was "The customer is always right, in matters of taste", and it was changed over the years as many sayings are. There's still basic customer service that is missing from many interactions we see here, though.
broto_64
·8 months agoNot disagreeing, I see it a lot too but I also think it's often a matter of misinterpretation... We as sellers have become averse to losing money, and I'm not talking about the occasional return, I'm talking about customers who take "free returns" to a whole new version of "window shopping" aka "ship it to me and if I don't like it for ANY reason I'll just return it FOR FREE!"
When an MQ item has sold flawlessly for years and years, with the occasional return resulting in a returns ratio of somewhere between 1 out of 100 to 1 out of 1,000... And then suddenly from one week to the next returns on that one item crep up to 3-4 out of every 10 orders or worse...
What happened there?
I can't afford those return ratios, I really can't.
That item will either get priced so high that nobody will buy it, or I will start withholding refunds, or something has to give because I'm not playing this game.
And that has happened to me more than a few times, it's always one MQ item that starts the problem...
Buyers are not always (in fact at times rarely) forthright with their reason for return, often it's an outright lie.
I review my listing of course, to see what could be causing the issue...
I ask my buyers what could be the problem, usually those answers you have to receive a few first.
Often I believe entitlement is at the root cause, just as often it's darker and more sinister motives.
I understand my errors, sent the wrong item, it's broken (thou that should be rare too) on arrival, the box got damaged, something in the description or title was wrong, I get it... Those I should own up to, but why should a buyer get to "hold" my item for show and tell, perhaps diagnosing a problem with it or simply "renting" it just so they can return it on my dime and for a full refund?
I can remember the old B&M rule of "If you touched it, you bought it" but almost certainly "if you break it you bought it" because they get tired of entitlement and clever ruses too.
I know we have to compromise somewhere in between, but again where do we draw the line?
krazzykats
·8 months agoThis little ditty:
Wonderful to look at, delightful to hold,
But if you break it, it's sold!
á“šá˜á—¢
toomuchstuffagain35
·8 months agoActually that last part was added later. The original marketing version was just 'the customer is always right'.
tarotfindsandmore
OP8 months agoMmmm, I do have a number of customers who are repeaters, intentionally, so I'm gonna have to disagree on that one. I also don't have the lowest prices so that's not really applicable for me.
As to the other issues you raise... the flip side is you can't "block" a human standing in front of you, and even trying to shuffle them out the door at closing time can be a challenge. Here, no one is going to ask you to check in back to see if you have their size, color, etc. Additionally, they're not going to ask for your input or ask to speak to the manager if you don't give them what they want.
Yes, brick and mortar has certain benefits, but they are far outweighed by the daily grind of alternately standing around waiting for the odd customer and being hammered by an endless flow of humans that doesn't even allow you a restroom break.
frugalmarketplace
·8 months ago@tarotfindsandmore
I think personally it is that people in general are not very nice anymore. They are just flat out nasty. With social media and forums all over the place the nature of people has gotten out of control.
Now back to your post. I agree with you completely and usually my customers are very nice and easy to deal with. Once in a blue moon there is a difficult one..that is when I have to step into “extra nice†mode while I am mumbling to myself.
Many people and that includes sellers just do not know when to shut up, zip their lip, etc. It is part of business and always has been. However I had a potential customer make me an offer on a new boxed $42 lipstick. Free shipping which would cost about $5 to me. She just kept asking if I would sell it at $20 and I nicely explained that want possible. She continued and I just stopped responding.
People should be nice…
ten_o_nine
·8 months ago@tarotfindsandmore
True true, but they also have the right to never give us a single penny again and, on this platform, anyone else who has seen our terrible behavior also has the right to never give us a penny. It's unfortunate that so many sellers refuse to see the forest and instead blow endless energy fighting over leaves, never mind the trees.
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You keep saying 'giving us', but they are not giving us money, they are purchasing our items and paying for what they buy. They aren't buying out of fondness for the seller, they are buying because they need or want the product.
tarotfindsandmore
OP8 months agoWhen someone buys something they need or want from my store, the proceeds go into my bank account. I assume the same is true for most of the sellers who post on this board, thus my choice of the term "us". Very few of the items I sell are the only ones of their kind on ebay, nor are they usually the cheapest, so I do appreciate when someone opts to buy the thing they want or need from me. I get a number of lovely messages from buyers all over the world each week who seem to appreciate the items I sell, so I do take it personally and I do appreciate it.
I understand that your experience may be different.
ten_o_nine
·8 months agoThe saying 'the customer is always right' becomes a paradox when you occupy both roles. As an eBay seller, I see firsthand that the customer isn't always right—sometimes they are simply unreasonable.
Accommodating every unreasonable demand can be expensive.
ten_o_nine
·8 months agohttps://youtube.com/shorts/VZQqM2KTFNQ?si=20p0FcotxD9xAa4F
mamacassidy
·8 months agoFirst, I am grateful for the ebay platform and the ability it gives me and my family to have extra income. And although I agree that when we sell online we have to be willing to accept certain behavior, I disagree that the current trends are "it's how it's always been".
I think within the last 10-20 years, customer behavior has become worse because many establishments have caved to it. Yelp was started in 2004, and I remember the first time I heard that name I was working part-time in a restaurant. A customer threatened to leave a bad review if they didn't get their meal for free, and it all just snowballed from there.
Now we have online reviews, social media, and celebrities that have gotten rich and famous from bad behavior, and a lot of people see cheating/ using bad behavior as a "hack" to get free stuff. There are tons of videos on TikTok and YouTube showing people how to do this.
I know, not all people are like this. But these boards are filled with both sellers AND buyers claiming they've been wronged, and a lot of times, they are telling the truth. That's just the world we currently live in...
tarotfindsandmore
OP8 months agoI'm not doubting the veracity of the claims, I'm just saying they're part of the package. In the almost 30 years that I've been doing this, the only significant change I've personally seen is an increase in ebay's expectations of sellers. The scams have changed but the number of scammers hasn't really changed much. I can count on one hand the number of times I've been scammed in the past 2300 sales.
The reality is that there is no way to earn income without some downside. If you were a nurse you would accept that you will have to deal with blood and vomit. If you were a doctor, you'd have to deal with death. If you were a lawyer, you'd have to deal with massive stress and tedium. If you were a teacher, you'd have hopeless students. Find one source of income on the planet that doesn't have its negatives. For my money, the stuff we deal with is light years better than any other job or career I've held over the past 40 years.
gloryglorygifts
·8 months agoI friggin HATE YELP with a passion. The first time I ever dealt with them, their employee stole credit card numbers, including mine, and signed us all up for huge advertising budgets of which he got a tidy little commission. I have a listing on there but would NEVER advertise with them. Ever. No reviews, but idc.
12345jamesstamps
·8 months agoI feel there are those who think because they have the 'money' they are always right.
As an example...working when Bellagio Hotel in Vegas opened...most expensive in that time frame...a family of 10 wanted breakfast at 1 PM in a dining room that handles hundreds of people during a lunch period.
Politely mentioned breakfast is no longer available..table was given a different server and server lost a table in a station plus the tips to a man of the family who felt the customer is always right.
No a scammer, dingbat or mentally unstable.
'Returns'...especially clothing...sellers are not in the business of sending clothes on approval.
'Unhappy buyers' are usually just unhappy people in real life.
The customer is not always right.
And we have the right to refuse service(or not sell to that person).
tarotfindsandmore
OP8 months agoTrue true, but they also have the right to never give us a single penny again and, on this platform, anyone else who has seen our terrible behavior also has the right to never give us a penny. It's unfortunate that so many sellers refuse to see the forest and instead blow endless energy fighting over leaves, never mind the trees.
For me, the dingbats include the jerks like your people "with money".
12345jamesstamps
·8 months ago"your people 'with money'"...not my people...by the way.
Let's see what happens this weekend and next week here when the weather breaks and the 'crying game' begins.
I bet there will be more buyers than sellers complaining.
It's like a buyer will complain where is my item...they don't care there is 2 feet of snow out there on ice or it's 40 below zero...the buyer 'demands' that package now.
Or when it was 120 degrees in Arizona or a hurricane happening in Florida...
12345jamesstamps
·8 months agoNot to be a jerk...but unless one has never worked a retail position where one works 8 hours a day on their feet dealing with the public whether rich or poor...person to customer or guest inter-action...that excludes working at home or in an office...one would not say customer is always right.
tarotfindsandmore
OP8 months agoWell, I worked many, many retail (clothing, health food, and cosmetics) jobs during my 20's and the customer was always right. I also served the public for a decade as a librarian, and guess what...the customer (patron) was always right, even when we had to call the cops on him and his pants were filled with his own feces.
12345jamesstamps
·8 months agoA good company and a good manager backs it's employees...so I been lucky.
It' nice to have a employer or manger to back their employees and side with them.
Kind of a double standard...working things out with a problem with a customer or guest but also not taking it out on the employee.
frugalmarketplace
·8 months ago@12345jamesstamps
I find that watching my shipped packages and sending a message to the buyer circumvents that.
Just communicate if something is slow and customers appreciate that.
fern*wood
·8 months agoI completely agree with this. I know I can't make everyone happy and if I make a mistake, I'll quickly admit it without trying to say my buyer is wrong is some way. Even if I don't think I made a mistake, I'll try to smooth things over and not try to antagonize them further.
I see this way too often now on this board. It feels like it's more common than the old days, maybe people are just more acclimated to fighting now. Plus, when we try to point out this as not the best way to deal with issues, we become the enemy too.