Washed listed clothing item after purchase and accidentally damaged it | Selling

chksinga · 2025-03-30T15:20:46.033000Z

After listing a dark navy blue silk jersey Eileen Fisher women's top that quickly sold, I noticed a faint stain or discoloration that I did not notice upon listing. The top was otherwise in great pre-owned condition. The item was hand washable so I decided to carefully hand wash it before shipping. The reportedly "mild" special silk detergent I used caused new light spotting/stains and the top is now damaged. It is still wearable - as a layering piece perhaps - but I'm not sure if the spots the detergent caused will come out (I gently hand washed it again, to no avail). I emailed the buyer to let them know what happened and apologized profusely as this is a new occurrence for me as a seller. I offered to cancel the order and provide a full refund. I also offered to send the item "as is" with a significant refund, plus original shipping. The buyer has not yet responded to my message which was sent less than 24 hours ago. Asking if my options above are the best way to go about this? Will Ebay still charge me the full fee upon the originally sold price? Thanks in advance.

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Washed listed clothing item after purchase and accidentally damaged it | Selling | eBay Community