Volume discounts being charged more than discount I have listed. Am I the only one?
Summary: rkbargainoutlet expressed a concern about being charged more for volume discounts than what they have listed, questioning if they are the only one experiencing this. stainlessenginecovers responded, but no additional details were provided in the response.
Hoping someone can help me out. I noticed today on certain listings of mine that have discount for buying multiple items that somehow Ebay is doubling the discount to the customers. Most of my listings I offer 10%,15%,20% discounts based on quantity. It seems to be happening on all my other listings where I offer a lower discount like 5%,10%,15% or 3%,6%,10% For example, I offer 3%,6%,10% and the customer bought a quantity of 4 was given a 20% discount when it should have been only 10%. It looks like it has been doing this since I put the listings on, but I only noticed it today. How do I fix this and is Ebay responsible for reimbursing me? Again this is with many of my listings not just one. I looked to see if anyone else had this issue but I have not found anyone posting it. Looks like Ebay shut down the facebook customer service, anyone who knows the best way to contact Ebay please let e know.
stainlessenginecovers
·4 months agoLooks like you have a 20% (when you buy more!) coupon.
If you didn't intend it, simply to go
Seller Hub
Marketing (drop down)
click 'Discounts'
click "3 dots on left", drop down, click END.