Locked
Discussion interactions are currently paused.
Viewing old labels - Tip from a newbie (me) ... maybe
A buyer did not receive their item. I sent it USPS Priority using an eBay shipping label. USPS tracking said it was delivered front desk/reception/mail room. They live in a residential neighborhood, and there is no place like that in their neighborhood. They wanted me to verify the address that I sent it to. I wanted to see the label myself, to be sure they hadn’t changed their address in eBay. I messaged back sure it’ll only take a minute. They were anxiously awaiting my response, to say the least (they messaged me like 12 times in 30 minutes).
I went to My Shipping Labels, but since the label had been printed more than 24/48 hours ago, I couldn’t reprint it there, only pay for a new label (which uses their current eBay address).
I was stumped for several minutes, but then I checked my email, found the email “Your eBay label is ready” for that item. Using the button “Reprint label” in the email let me view/print the original label (the pdf that I paid for).
It was indeed shipped with their address on the label, but the delivery person entered the wrong status. Fortunately, they went to the post office and were able to pick it up there.
I bet most of you already knew this, but I thought I'd share...
it probably doesn't happen very often, but it’s good to know how to view the label after the fact. If you know of another way to view the label (days later) without digging thru emails, please let me know.
cyranojones
·1 year agoPerfect! I had a buyer fussing about late delivery on a UPS Ground Saver shipment. The system only shows the UPS tracking number but I wanted to get the USPS number to give her an update (coming today).
Thanks!
Old thread from 2021.
kh-adrian
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.