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Video rejected - can't figure out why, maybe bc torn piece of amazon shipping tape?
I made a 1920x1080, 49 second video of me trying on the nitrile gloves I'm selling, and stretching it until it eventually broke. That's it. Got rejected, no idea why. This is the transcript:
"These are the gloves - these are the pair I've been using doing all the staining, they don't rip or break. Thick. Good grip. Ok now I really am trying to break it and, come on, ok, seriously, now I'm just looking weak. Ah! About time. So that's what it takes to break one."
Ok, on the ground is a fraction of amazon shipping tape - you can see the letters "ime" - could that be it? Even ebay can't be that pathetic, can they? I mean, obviously they can and frequently are, but you'd have to strain to even notice this.
kh-vince
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
my-cottage-books-and-antiques
·3 years ago@nplag80 Just to be clear---you are saying that you successfully uploaded the video itself, but it was rejected during the review process?
Did the video comply with all these:
Video Format Requirements
The maximum supported video size is 150 MB
The maximum upload resolution is 1080p
Supported output resolutions are 240p, 360p, 480p, and 720p
MP4 file types- MPEG-4 Part 10 or Advanced Video Coding (MPEG-4 AVC)
Providing links to YouTube or other video platforms is not supported
Listings with variations do not support videos
Ever since they introduced videos, we have been asking ebay to provide an actual reason for the rejection, so we don't have to guess at what needs to be fixed. If I recall, ebay has said they are working on that.
In the meantime, one thing you can try (assuming you meet the above requirements) is: change the name of the video file and resubmit it. I've had the same video rejected the first time, and accepted the second time. (Not even sure you need to change the name)
Of course, this should not be a guessing game. If ebay is going to persist with "reviewing" videos, we absolutely should be given a detailed explanation for any rejection.
jvercellino
·3 years agoI just had one of my videos rejected in a listing which had not been posted. I never received an email; just a message saying my video was removed because it violated one of ebay's policies. I just spent an hour on chat with three different ebay CSRs who could not tell me the specific policy I violated.