Vero claims resulting in suspended account
Hey, I've received a few vero claims in the last couple of years claiming counterfeit products. We deal in mostly industrial products which made me believe it was a mistake of some sort. I realize now ignoring the claims was a pretty huge mistake. Then the email with a new claim hits and says the account is being suspended for another claim of counterfeiting. The last one was a limit switch made 20 years ago. One before that was a set of rubber seals that go to a 40-year-old machine. I have contacted the most recent companies but should I also do that for ones 2 years ago? A company was acting on behalf of the other company and they asked for information and I turned it over.
I've heard of Vero claims for trademarked naming is there any way to navigate that without doing research on every different brand?
kensgiftshop
·2 years agoA seller should be researching every item they sell to make sure they are legit.
supplyrak
OP2 years agoThere is no question on the authenticity of the items being sold.
albertabrightalberta
·2 years agoIf you know the legality and authenticity of the items you sell, you can fight it depending on how far you want to take it. You can learn about First Sale Doctrine and also, read Tabberone's website about fighting improper VeRO takedowns.
tobaccocardyahoo
·2 years agoThe use of New in any form in the condition makes your listings a greater target to these IP protection companies.
If you are not a part of the supply chain for the products you are listing, you have little chance of defending yourself against their claims. And no intelligence human or artificial is used on deciding the claims.
Providing parts for out of production industrial equipment is a valuable service, but it is becoming impossible in this time of rampant counterfeiting on the Internet.
You are not the only loser as a result.