Verification banner stuck 10 days after all issues resolved
Summary: doneanddusted_ie is experiencing a challenge with a verification banner on their new business seller account, despite resolving all issues and maintaining positive account activity. They are seeking advice on how to escalate the issue to a human reviewer, as attempts to reach customer support have only connected them to automated systems. jonathanbrightlight suggests waiting, implying a human review isn't needed, while powell-collectibles recommends contacting the platform through Instagram for assistance.
New business seller account (registered 1 Sep, Ireland). Received "verification in progress - thanks for resolving the open issues" banner on 7 Sep. Since then: all flagged listings ended, negative balance cleared, balance now positive, first payout received today, 7 orders all delivered with tracking, 100% positive feedback, zero cases. Phone and chat only reach the automated assistant, which can't escalate. Is there a way to get a human to review and remove the banner? Any staff able to look, my username is doneanddusted_ie
3 comments
luckythewinner
·2 weeks agoIt sounds to me from the message as if your verification is ongoing, but in the meantime they are allowing you to sell because you cleared up all the open issues.
I doubt eBay is going to remove the banner until they have completed their verification. If that is the case, I doubt and "staff" have the authority to override the verification process.
powell-collectibles
·2 weeks agoI wouldn’t wait it out - seems like bad advice. I would contact eBay on instagram.
jonathanbrightlight
·2 weeks agoYou just need to wait. This isn't the place to get a human review, nor is that necessary.