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Verbal abuse and harassment by EBAY EMPLOYEE and no one will respond
Last week I was the victim of harassment and verbal abuse by a member of the EBAY Customer Service. I reached out the next day to report it and after 2 hours of calls and chats, not one person will tell me where to take my complaint or receive help.
Yesterday night the harassment got worse and finally I was told by another customer service member that I would have someone from their team reach out to me within 24 hours. I asked for a reference number and it took 45 minutes for them to provide any proof of our conversation. I saw this because my conversation previously had been erased from the chat history and my email was blank.
I spoke to someone today and asked for an update as I have not heard anything. I feel that I am in personal danger and unsafe. The customer service person left me on hold for 16 minutes and then told me I would be contacted within 48 hours but could not tell me who, how to reach them, or any explanation why I should believe her when the last person failed to call and help.
Ebay has my address, phone number, bank accounts, and I am being harassed by an employee and there is absolutely NOWHERE for me to report this and after an hour of begging for help, EBAY told me I was on my own and to look out for a call within 48 hours.
WHERE DO I FILE A COMPLAINT?
kh-vince
·2 years agoHi everyone,
This discussion has gotten a bit heated and as a result it is now locked. Please remember that, while it is fine to disagree with others, discussion should always remain friendly and respectful as required by the Community Guidelines.
Thank you for your cooperation.
inhawaii
·2 years agoGee, for the life of me, I cant understand why anyone would not get along with the op.
maxine*j
·2 years agoRemarkable, is it not? Someone so courteous, articulate, reasonable, amenable, accountable.
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continentalcollectibles
·2 years agoYou are aware that eBay Records All of their phone communications. I'm pretty sure it would be easy for them to look it up. Whatever happened is way outside of the way they treat people, Actually, I am always impressed with the quality of Customer Service they provide I wish I could be that Cordial to people who call in with problems.. of Course like klhmdg told you a Majority of their CS is overseas, especially during the weekends. and after hours. You might have better luck calling during the weekday during regular business hours I honestly don't believe Your life is in any danger so calm down
reallynicestamps
·2 years agoThe phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.
My last phone call got a helpful woman, who was extremely embarrassed because I mentioned the chickens crowing in the background of our call.
Probably in the Philippines since that is where the overseas call centre is based. And they too work from home, I guess.

https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://twitter.com/askebay?lang=en

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
The transcript is important, because it is a written record of both sides of the conversation.
cool.jewels.by.jeff
·2 years agoUsually when i call i get to hear kids crying, dogs barking, and end up with someone that is usually clueless.
klrking
OP2 years agoIt's now past the 48 Hour window I was PROMISED to be contacted by Ebay "Leadership".
I spoke to the "Supervisor" Friday, when they missed the 24 hour promise they made to contact me on Thursday. I have a reference number and everything recorded. They just don't do what they say they're going to do.
Not one person here has been able to answer the question on how you get a hold of them.
Nobody knows.
spark-chaser1
·2 years agoApparently the OP thinks coming to this forum to harass Al of you who tried to help is the answer.
Regardless of how frustrated he/she is, this person is being the aggressor they are supposedly complaining about.
I am a long time member, 20 years with a spotless record… and I’m not here to be harassed, nor is anyone else here who offered help.
vintagecraze50
·2 years agoYou must have gotten a phony ebay employee calling you. Be careful how you try to contact customer service. These days there are many scammers pretending to be someone they are not to scam you out of your money. Never have I had anything of the sort when contacting the real bay customer service.
reallynicestamps
·2 years agoThey are NOT eBay.
They are scammers you found somewhere other than the addresses you have been given here.
albertabrightalberta
·2 years ago@klrking
Since you weren't talking to anyone at ebay but gave scammers your personal information, please go to your ebay account and change your password. Better yet, make your login require 2-factor authentication.
klrking
OP2 years agoit's been 48 hours since they PROMISED someone would contact me in 24.
This company does not care about its customers and is completely leaving them out to dry.
There is simply no way to get in contact with anyone at this company and not matter what you say, no one will take you seriously or care enough to respond.
I an amused at so many people offering excuses and alternative options, however NOBODY knows who to contact or what to do when you have an emergency and need HELP.
EBAY IS MISSING.
momtoabeautifuldaughter
·2 years agoI have talked to eBay many times on the phone, the real eBay and not this scammer you have been talking to.
Just use the help and contact button on eBay and you will talk to a real eBay customer service workers....
terrycece62
·2 years agoAgree 100% but OP no matter what anyone responding ti this thread states (over and over again is absolutely convinced that he is communicating with eBay staff regardless of what any facts presented to OP to the contrary.
Scammer has managed to convince OP they are eBay staff cs member. unfortunately
klrking
OP2 years agoI was talking directly to EBAY. You're not helping. You don't know how to contact them either.
thelongball
·2 years agoHello- Sorry to hear they upset you so bad. Your asking for answers.
What I do every time I need help and it seems to work.
Go to the chat screen. Type in exactly like this.
I need Live help to call me on the telephone.
It will respond back with OK someone will call you within so many minutes.
I get a call back at the time it says it will come.
Your right they know everything about you. The chat will even confirm the last 4 of your phone number that someone is calling you at. Its the number on your acct.
If I go on the chat between 9-5 M-F , it seems someone from the US calls me.
The Chat screen is a computer - not a person. It understands the word telephone call.
Hope this helps.
lakefor94
·2 years ago@klrking
You have been calling a fake/scam phone number. eBay does not have any direct lines for you to call into.
Repeating. --- you have NOT been calling eBay.
robbie31415
·2 years agoYou can try and get authorities involved, but they can't really do anything.
Literal cities in India that the police protect the scam call centers.
You should never try and reach a company by Googled information, always directly from their website.
You can use some third party legitimate services like the BBB if you feel your concerns aren't being address. This typically gets an "executive support" agent to respond
If money isn't an issue you can always have a lawyer draft a legal letter to open up communication.
reallynicestamps
·2 years ago@robbie31415
The call centres are in Utah (US business hours) and in the Philippines (when the Utah centre is closed).
Not in India.
The clerks are generally regarded as poorly trained and mostly anxious to get you off the phone so they can move to the next call and fill their daily quota.
There is a Help and Contact link at the bottom of this page.
@klrking
If you need advice on an actual problem you can open a new thread and explain it.
Most Seller problems come down to Unpaid Items.
Requests for Return or Refund.
Complaints that a shipment has not been received.
Complaints that a purchase is Not As Described.
New or returning sellers whose payments are on Hold.
All of which are common and have simple corrective processes.
robbie31415
·2 years agoI never said eBays call centers are in India.
I'm curious where eBay has listed a customer service number that gets me to a 9 year old to leave a message.
klrking
OP2 years agoGood guess but wrong.
Hey, by chance do you know how to contact them if you have an issue with the service you're being provided through he APP or the Site?
iamalwaysright
·2 years agoYes I do.
klrking
OP2 years agoContacted the BBB, FTC, and Consumer Advocate.
All of them have contact information readily available.
EBAY has absolutely ZERO ways to communicate with them. I have all the emails from Chat Conversations where on average it takes 45 minutes to reach a supervisor and another 30 minutes to explain the entire situation (which I've done 7 times) since not a single "Leadership" person takes notes. I have reference numbers provided to my ticket and complaint that are not attached to ANYTHING. They were simply made up.
EBAY has no support. They have no way to contact them. And they have access to your home address, number, and bank account.
WHERE ARE THEY?
fern*wood
·2 years agoIt's been a long time since I've talked with ebay, but the only way I know to reach them is through the "Help & Contact" option at the bottom of most screens or through facebook. I've never had a rude response, but many times the phone reps don't have the best information to offer. I get much better and accurate information by asking other sellers on this board. I know of no direct phone numbers out there, other than fake ones trying to get your information.
kh-jean
·2 years agoHi everyone,
This discussion has gotten a bit heated. Please remember that, while it is fine to disagree with others, discussion should always remain friendly and respectful as required by the Community Guidelines.
Thank you for your cooperation.
klrking
OP2 years agoThat's the next step. I was really not trying to go that route. It's troubling that the company that has all my personal informaiton as well as their own permissions to access my bank account, is impossible to get a hold of.
klrking
OP2 years agoAll of you want to explain it away or question what I am saying and my experience. All of you are clamoring for details and for what? So you can gaslit me and tell me what harassment and verbal abuse means?
Not a single person offered a solution.
Do you understand that nobody knows how to get a hold of EBAY when their customer service is out of control. Who is responsible for these workers and who holds them accountable for what they do?
It certainly seems that they have a pretty thick wall of defense before actually speaking with a customer and providing a place to file a complaint. I have been with EBAY 22 Years and have a perfect rating.
Why is there no one available and why won't a single employee provide any information on who is in charge?
reallynicestamps
·2 years agoDo you understand that nobody knows how to get a hold of EBAY when their customer service is out of control. Who is responsible for these workers and who holds them accountable for what they do?
You do NOT want to talk to anyone. Seriously.
The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://twitter.com/askebay?lang=en

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
There is a suspicion among the posters that you were not talking to anyone at eBay .
Did you phone a number you found online-- instead of one of the Chats above?
There are dozens of scammers all over Google purporting to be eBay and trying to get your financial information.
BTW, most call centre reps are allowed to hang up on clients who harass them. They do not need to harass the client.
robbie31415
·2 years agoIdk, post 14 is pretty telling.
klrking
OP2 years agoThanks for copy and pasting the links.
I have done all of that. I did all of that first.
It's amazing how many people from he community forum like to pretend they know what they're talking about, but not a single one of you has any idea how to actually contact the company.
It's shocking.
broto_64
·2 years agoThey do, it protects them from lunatics and telemarketers and such, most every big company has this, sometimes even small fries do. However, if you want a solution and you feel your life is in danger perhaps you should call your local police department.
albertabrightalberta
·2 years ago@klrking
How did you contact ebay?
Did you google to find a phone number?
How sure are you that you were speaking to someone representing ebay?
Please come back and answer questions.
klrking
OP2 years agoCall the phone number listed for them. It's the voice of an 8 year old kid on an old school answering machine. Sounds like 1996.
They ask you to leave a message in a General Mailbox.
albertabrightalberta
·2 years agoThere's your problem!
If you think you called ebay, you did NOT. You googled to find a number and got an imposter.
Ebay cannot be contacted by phone if you're calling them. You must contact them through Help & Contact
and request a callback.
klrking
OP2 years agoYou clearly know more about this that I do, right?
You have no idea how to contact them either.
I have reference numbers, chat receipts, and recordings I have taken once I noticed that they will tell you anything you want to hear to get you off the phone and have zero intent on following through.
hurryagain
·2 years agoOh yeah... this looks like a scam job... leave a message in a general mailbox... now they have your phone number.
The most likely reason that there is no record of the conversation that you had is because you probably did not talk to anyone from eBay... you most likely talked to a scammer.
klrking
OP2 years agoI don't appreciate you assuming after 22 years and a perfect rating that I would come to this board with a scam.
What I would appreciate is you either telling me an answer of where to go for HELP.
Or
Realizing that YOU don't know and neither does anyone else. So instead of never needing HELP from Ebay you assume I don't need it, why don't you put yourself in my shoes and realize that NOBODY has your back.
robbie31415
·2 years agoThe leadership department doesn't work for eBay, they are part of the outsourced customer service.
If you want to communicate with eBay, you do it via the legal department.
All you will get via customer support is a pat on the back and them saying sorry.
klrking
OP2 years agoThis is not a "SCAM JOB"
This was me explaining since nobody on the app, site, chat, Facebook, and now community knows how to get a hold of them. That I would ask. Not have you explain away my predicament becasue you have no idea how to contact them either.
luckythewinner
·2 years agoeBay is not responsible when you Google and find a fake phone number and talking to someone pretending to be an employee.
The eBay website explains the process for contacting eBay. And that does not involve giving you a phone number to call.
klrking
OP2 years agohttps://www.bbb.org/us/ca/san-jose/profile/internet-service/ebay-inc-1066-62000817
maxine*j
·2 years agoIt has not been possible to call eBay directly for well over two years now. So, you did not call eBay.
Whatever scammer you did call now has all sorts of account and personal information that you gave him voluntarily, and it is information that is not available to eBay CSRs.
No one at eBay is harassing you, because you never were in contact with eBay. No one at e4Bay can help you, because you were never in contact with eBay.
All you can do now is (1) everything you can think of to protect your eBay account, which you compromised and (2) contact you local law enforcement and ask for advice on how to proceed from there.
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momtoabeautifuldaughter
·2 years agoUh yeah then you haven't been calling eBay at all.
klrking
OP2 years agoYes, I am sure. I have gone through their site, chats, app, and email.
This is 100% authentic EBAY.
They are also 100% impossible to get a hold of and 100% have not kept their word during any part of this ordeal. They have made plenty of promises on the phone and chat of which I have recordings, however not a single person from Ebay has made themsevles available to me.
fashunu4eeuh
·2 years agoSo sorry this happened to you. To register a complaint, first, I urge you to stop calling the overseas CS, because they have no authority to help with something like this, and they are famously unreliable. No one is going to call you back--they are known to give out incorrect information. Next, be sure that it is actually customer service or eBay employees responsible for the harassment. Like @lazarustradingco posted, there are clever scams out there, pretending to be someone they are not. What makes you believe it is eBay employees? What happened exactly? More info will help us help you.
So instead instead of calling, get in touch with the good reps at eBay's Twitter or Facebook for Business page. Send them a brief outline of the issue in a private message. Someone will get back to you, usually within a couple of days. Or, you can use the Help & Contact link on most eBay pages and follow the prompts. They do phone members from there, or there is the chat feature.
Finally, you can bypass eBay altogether and make a police report, which would be my choice. There is always the possibility that eBay will not get involved. But they will respond to the authorities. Good luck and I wish you well.
klrking
OP2 years agoI am trying to get EBAY involved.
I am trying every single avenue to get a response.
I am not trying to find Bigfoot or Hack the CIA for proof of aliens. I am scouring the web, message boards, subreddits, and there is simply no useable knowledge on how to get a hold of these people and whom is responsible when a customer has a problem with an employee.
Nobody is perfect.
Sometimes the issue you're having doesn't have a nifty box with 200 solutions prewritten for typical problems.
Where are they when someone actually needs them?
hurryagain
·2 years agoWhat was the phone number that you called? If you got that phone number online and outside of eBay itself as @albertabrightalberta said, you most likely contacted a scammer who is now trying to get information on you.
If you gave the person on that phone any personal information regarding your eBay account that could compromise your account, I would suggest that you immediately change your password.
Hopefully you didn't give out any other personal information to that most likely scammer... there are plenty of them out there.
Never call a number that you Google unless you are absolutely sure that it is accurate.
Good luck.
klrking
OP2 years agoI have spoken with 8 Ebay Supervisors and Members of their "Leadership Team" 100% of the time. EVERY. SINGLE. TIME. When I've asked where to file a formal complaint and what department to speak to has disconnected.
I have been promised and dictated an Email to Ebay management through the Ebay customer Service which was never delivered. I've been given a reference # in order to not wait 45 minutes to hear the status of my Service Ticket that was completely fabricated and never submitted.
I don't appreciate you assuming I have been scammed.
I want you to put yourself in my shoes. I am asking ANYONE in this community where to go when I need HELP. When an employee is Verbally Abusing me Harassing me and I don't feel safe.
Not one person has an answer.
This should concern everyone who reads this.
terrycece62
·2 years agoklrking
OP2 years agoThanks for explaining that to me.
Might you have any idea how to contact them?
I have spoken to them 12 times over the app, site, chat, and email.
But, no one will respond to where I can speak to someone regarding my complaint.
fashunu4eeuh
·2 years ago@klrking
OMG If you googled a number, then it was not eBay customer service you reached, as mentioned upthread. Without the info you just gave Alberta, we could not be able to direct you away from the harassment. NOW it has definitely become a matter for the authorities. This is not an eBay problem, this is criminal activity that needs to be reported and is preying on you!
And no one here is attempting to gaslight you. The folks that volunteer their time here are not being flip by asking questions. Without details from you, we cannot possibly help. I am sorry you are upset. my heart goes out to you.
klrking
OP2 years agoI have reference numbers, 7 Supervisor phone calls, and the word of EBAY I would be contacted within 24 hours. It's been more than 48.
I want you to imagine if you needed HELP and someone assumed you were an idiot. Thanks.
The truth is since you don't have a single clue how to reach EBAY when you have a serious problem, instead of question EBAY you decide to insult the customer. A 22 year customer with a Perfect rating.
You might want to rethink where your loyalty lies... With a fellow Ebay user or a company that is revealing itself to be impossible to reach when you need them.
klrking
OP2 years agoOMG
I googled it becasue no one on the APP, Site, FB, Or HERE knows how to get a hold of them
OMG
Neither do you.
Thanks for trying to shame me and ignoring the fact this company has no accountability to their customers.
soh.maryl
·2 years agoYou have received multiple valid suggestions here. Please try to contact eBay via Facebook.
That's about the best we can offer because you've chosen not to divulge further details which is, of course, your choice. Do not use any phone #s you find anywhere else.
klrking
OP2 years agoRight, and you have been explained multiple times that no one from ANY of the sites seems to know how to get a hold of anyone. I have been promised to be contacted now on 2 separate occasions, both deadlines have passed. The deadlines they promised , not mine.
And now nobody here seems to know anything either, but here people are so defensive. You don't know the answer so you assume I'm the problem.
https://www.bbb.org/us/ca/san-jose/profile/internet-service/ebay-inc-1066-62000817
they don't know either.
bonjourami
·2 years ago"I am trying to get EBAY involved. "
Why try to get Ebay involved? You were not speaking to Ebay, but an obvious scammer.
mementomoria
·2 years agoAsk the Steiners of ECommerceBytes who they used when Ebay was harassing them
oldwestcoins
·2 years agoSounds to me like a little too much drama here. I would suggest to forget about it and move on. Life is too short.
gloryglorygifts
·2 years agoGood advice.
klrking
OP2 years agoSounds to me like you're a judgmental know it all who doesn't know how to contact them either.
What would happen if this happened to one of your kids?
Who is responsible?
lux-libri
·2 years agoOf all the gripes about CS, can't recall anyone ever claiming overt and ongoing harassment. Specifics?
gloryglorygifts
·2 years agoI guess you never saw anything about the on-going ebay employee harassment litigation? I don't know what this person's gripe is but it has happened in the past. https://www.reuters.com/legal/government/couples-case-over-ebay-stalking-campaign-likely-proceed-us-judge-signals-2023-08-10/
soh.maryl
·2 years agoWasn't that some years ago, and weren't the culprits brought to justice and punished?
Do we have a reason to believe this still goes on?
It seems like the OP is reluctant to give us details like whether or not this was an eBay purchase and its item #.
klrking
OP2 years agoAre you serious Sherlock Holmes. Are you going to grab Shaggy and Scoobie and tell me if I am worthy of being able to contact EBAY or if they should honor their word?
I was promised contact within 24 hours. It's been more than 48.
The real question is, this company that has every piece of personal information on you, including your banking information, has ZERO accountability when you need HELP.
momtoabeautifuldaughter
·2 years agoYou just said you have contacted eBay tons of times so now why are you saying you don't know how to contact them?
klrking
OP2 years agoMakes sense.
There is literally ZERO answers when asking where to get help from this company.
22 Years a loyal Customer. Perfect Rating.
Ghosted.
soh.maryl
·2 years agoSince you apparently are reluctant to tell us what the issue was that started this, it's hard to offer help.
If you continue to feel strongly that you actually did contact eBay by phone, and were then harassed, not much we can do. Sorry.
klrking
OP2 years agoThe specifics are I am looking for any information on how to contact EBAY.
You can get your entertainment eavesdropping on your neighbors or watching reality TV. I am not here to entertain you with my story.
momtoabeautifuldaughter
·2 years agoYou just said you have contacted eBay tons of times so now why are you saying you don't know how to contact them?
lazarustradingco
·2 years agoThere are a lot of scammers pretending to be eBay, Amazon or Microsoft right now. They call hoping to get people to disclose their login, payment and personal info. If you get any of these calls, hang up immediately and block their number. EBay will never call you out-of-blue asking for personal info. Again, DO NOT give them any information about yourself. They may already have your name and phone number which they likely got from calling lists purchased on the dark web or gleaned from social media.
klrking
OP2 years agoNo, I appreciate you taking EBAYs side and dismissing my claim. The question remains, how does one get a hold of them and who holds them accountable?
You clearly don't know either.
klrking
OP2 years agoSo it looks like you don't know how to get a hold them either.
dhbookds
·2 years agoIs this about the reviews you left?
klrking
OP2 years agoNo. It does not have anything to do with reviews.
This has to do with an EBAY EMPLOYEE Verbally Abusing and Harassing me and the inability for anyone at EBAY to contact me so that I may feel a formal complaint.
itscalledapostingid
·2 years agoHow was this harassment communicated? Did they phone you?
What was said?
You would need to explain what happened if you want advice on where to report.
klrking
OP2 years agoNo I don't. I don't have to explain anything to you. You are a stranger on a message board who has no more idea how to contact them than I do. You asking the personal information about my complaint is wildly inappropriate and incredibly nosey.
itscalledapostingid
·2 years agoWhat a shockingly disingenuous statement!
I certainly never asked for any personal info.
Did you know the product reviews a user leaves for products are visible to the public on the "about me" page of ebay user profile? Like the ones you left which included threatening messages.
klrking
OP2 years agoTell me where to file the report and I will explain it to the person taking the report.
Until then look for your entertainment somewhere else.
lamber9347
·2 years agoYou are posting on a forum comprised of other sellers and buyers but not explaining really anything. The call center outsourced by eBay is located in a foreign country and none of those people have access to your actual account, much less your bank info. If I knew your real name I could Google and have your actual home address within seconds, not to mention your email and phone number. If you truly believe that you are in danger than you should contact your local police dept and report it. Best of luck to you....
klrking
OP2 years agoThank you!
inhawaii
·2 years agoAre they calling you or are you calling them?
klrking
OP2 years agoI have called them 2 dozen times.
I have been promised calls within 24 hours that never came on Friday. When I spoke to the "Supervisor" on duty, they told me I would be 100% assured would receive a call within 48 hours.
It's now past 48 hours and ZERO contact.
klhmdg
·2 years agoWhat harassment and abuse?
Most of eBay CS is overseas and not local.
These people do not have your address, phone # and bank account information.
No one will call you back from the overseas CS.
I dont know what kind of help you want? What do you think will happen if you do report that your felt harassed and are now afraid?
klrking
OP2 years agoSo you don't know either. And you've decided to attack the victim instead of admit that you are clueless on how to contact anyone there either. Thank you.