Variation Listings Renewed with Original Quantities - Showing 13,000 items available that were actua
Probably going to have to close my store for good. Have about 8,000 items, most of which were available in variation listings. The listings have apparently all renewed with original quantities showing customers that I now have 21,000 items up for sale. But those 13,000 additional items were all previously sold. This is the second time this has happened. A couple years ago it did this and I was running the store full time. I spent the time to fix it. Now, I'm working a full-time job and will have to just end all of the listings. Huge waste of time and money.
28 comments
a_happyhoarder
·1 year agoSame thing has happened to me and JUST happened AGAIN!!!
I am in tears! I have a over a thousand different items listed in variation listings and I am so upset that now I will have to do inventory to see what ELSE is listed!
tabcu51
·3 years agoI believe the new world order dictates that you should blame this issue on "AI" although we may not be quite there, it is fast approaching and this may be a great opportunity to practice blaming everything software and hardware on "AI."
anjofak
·3 years agoItem specifics,shipping sizing and descriptions have also been on a random wrecking changing lane train the last few weeks.
bill.purvis2012
·3 years agoIt causes a mess, for sure. I have learned that if you do "Sell Sililar" on your listings, it will pick up the ORIGINAL amount if you started with more than 1. Sounds like it works the same on vacation. That's a shame.
bigskysell
·3 years ago> It causes a mess, for sure. I have learned that if you do "Sell Sililar" on your listings, it will pick up the ORIGINAL amount if you started with more than 1. Sounds like it works the same on vacation. That's a shame.
I'm aware that doing a "Sell Similar" on a listing with variants will reset the quantities back to the original amounts. That is one of multiple reasons why I don't use the Sell Similar feature to jack around my listings. I leave them alone.
Since I posted, I found more messed up listings. Hundreds of items have been added to the inventory of my store. It randomly occurs to variant listings. This bug occurred once before. I've now had 5 customers in the last week purchase items that were sold out. It is pure HELL to deal with. I am now reduced to keeping track of the total number of items shown in the Seller Hub to see if anything has been added since the last time I looked at it.
bigskysell
·3 years agoThis just happened to me too.
Ebay needs to get on this to make sure this bug does not happen again!!
I found 4 listings that the quantities were all changed on, because I had 4 orders this morning for items that have been sold out for years!!
The customers are not happy when I tell them I don't have these items, they sold out years ago.
And there is no option to cancel the sale other than "out of stock" (which is the kiss of death and is not accurate since I did not have these items for sale), buyer canceled, or something wrong with the address.
There is no option for "eBay randomly changed the quantities available on my listings, and this item was already long sold out".
I found 4 listings with hundreds of quantities added to all variants in those listings. They were updated with original quantities from years ago. There was no rhyme or reason as to why those listings were affected. They had completely different time of of the month end/auto relist dates. Nothing in common, other than being variant listings.
I had to spend hours last night re-doing inventory on the hundreds of items in those listings and have no idea when/if this will happen again nor to what listings. Plus I have 4 upset customers who probably do not believe or understand that I did not actually have these items for sale.
GRRRRRR!!!!!
shipscript
·3 years ago@bigskysell
I would recommend that you cancel for out of stock.
eBay staff suggests that you contact the defect team to file both the defect removal request and the tech ticket, since they can do both.
Appeal defects here:
https://www.ebay.com/help/selling/selling/seller-performance-overview/appeal-defect?id=4871
Provide this info for the tech ticket:
Incorrect available quantity shown in the listings (May 30, 2023)
Reference ID: ALERT14709
Provide Seller ID:
Provide Item Number(s):
bigskysell
·3 years ago> I would recommend that you cancel for out of stock.
eBay staff suggests that you contact the defect team to file both the defect removal request and the tech ticket, since they can do both.
Oh yeah, what could possibly go wrong?
Just reading those words assembled in that configuration literally makes my stomach sick.
gametimeheat
·3 years agoI had to cancel 6 items recently...called ebay to have the defect removed(about my 4th call in the last few days b/c of the quantity issue). Rep said to go into the seller help portal to request the removal. 20 minutes later, ALL were DENIED. So now I have to call again and waste more time getting this straightened out. I may not be demoted to in ratings just yet, but I can't help but think my items will drop in search queries bc of this while they remain on my account.
stuff4divas
·3 years ago@gametimeheat
@elizabeth@ebay posted that we have to provide customer service with this Service Request # 14709 to have the defects removed, let them know it is a site wide issue
gametimeheat
·3 years agoUrg, I missed that message, and the rep I spoke with last didn't mention that. I guess maybe they are automatically denied unless there's extra notes in the request, then a rep actually looks at. Thank you for the heads up. Have a great day!
elizabeth@ebay
Good morning @gametimeheat. I'm truly sorry you have to call back again and that agent did not take care of you the first time. All agents at this point should be fully aware of the site issue and there should be no issue with them assisting. However, I would recommend reaching out through our Facebook or Twitter customer support channels so they can get you taken care of!
inhawaii
·3 years agoThis is a terrible glitch. I feel bad for sellers.
I'm in no way sticking up for ebay or blaming sellers.
I totally blame ebay. This is 100% on them.
But I just want to add a "but".
Do you think that other selling platforms are immune to glitches?
valueaddedresource
·3 years ago@inhawaii I base my judgement on the number/severity of glitches and most importantly, reaction to them.
In my experience, proactive communication can cover a multitude of sins but that's a lesson eBay consistently refuses to learn.
eBay support on Twitter has responded to a few individual tweets about this acknowledging it is a "known issue" and of course some posters here have had confirmation of that when contacting support directly as well (with the typical reports of conflicting information being given depending on which rep you happen to get on the phone) so it's not like eBay isn't fully aware of it at this point.
Even taking into account it's a holiday weekend, the absolute bare minimum response *should* have been to post a pinned thread in the technical boards here and/or a message on the eBay System Status page acknowledging they were aware of the issue and working to resolve it.
The fact they couldn't be bothered to do even that shows an utter disregard for their seller customers and for their frontline customer service reps. There is zero justification or excuse for that as far as I'm concerned.
inhawaii
·3 years agoAgain, terrible glitch.
I hope it doesn't cause you too much headache and hard work.
And I hope they get it worked out sooner than later.
Good luck to you.
downunder-61
·3 years ago@elizabeth@ebay
elizabeth@ebay
Good morning @downunder-61. We're currently aware of a site wide Alert (14709) that is impacting sellers and are working to get this resolved quickly. Please reach out to customer service to be added to their ticket, as an SR Number is required that we cannot provide. This issue has been added to the tech board as well.
somanypostcards
·3 years agoYou say "this issue has been added to the tech board as well." However when I look at the tech board it says "Last updated 5/12/2023." Go figure.
elizabeth@ebay
Hello @somanypostcards. The title not updating is supposed to be automatic and not manual, and something we're working to fix. However, the post was updated with the Alert the day I stated, which can be viewed when clicking into the thread.
wheelcollectors
·3 years agoSame thing has happened to our store. EBay has re-listed 100's of out of stock items and changed counts on over 2,000 listings to crazy high numbers. Looks like Ebay is going to do nothing about it.
secondlifeserver
·3 years agohttps://www.valueaddedresource.net/ebay-glitch-increases-quantities-relists-sold-items-5-27-23/
Seems to affect items with multiple variations and configured with international shipping.
Same thing happened to me.
isaiah53-57
·3 years agoI hear you, I hate the wasted time this site forces on you - Though, I would think you could simply use a very conservative estimate of what you have left and continue selling until you have some time to properly reconcile your stock. Once you sell down your stock, reconciliation will also be easier - Whatever you decide, Best of luck!
janet9988
·3 years agohttps://www.ebay.com/help/selling/listings/creating-managing-listings/multiquantity-listings-listings-variations?id=4150&st=3&pos=1&query=Multi-quantity%20listings%20and%20listings%20with%20variations&intent=varia&lucenceai=lucenceai&docId=HELP1059
toomuchstuffagain35
·3 years agoWe're aware. Are you trying to say that all these sellers did this themselves?
yep_roc
OP3 years agoSorry Janet, but you're wrong. My listings were all Good 'Til' Cancelled and I've been running my store for 20 years. Nice try though!
kopykatcom
·3 years ago2 SINGLE LISTINGS...showed active also today that I sold international ...I thought I changed everything yesterday. ...I found them when starting a sale .I knew i was out..I guess my memory is not as bad as I thought..
!natedog
·3 years agoThis is like the one thing on an auction site that should always be correct. Quantity available. After 20+ years, and they can't get that right? I think it's time to move on. This is ridiculous. It's going to take me days to fix my inventory of thousands of items. But I'm honestly asking myself, should I even bother? There are other platforms that arguably perform better and are easier to use... and don't have issue after issue like ebay does.
geek_barn
·3 years agoThis is utterly devastating and has happened to me as well. I am hoping for a solution or eBay to address this ASAP. It is insane, I can't believe that something like this is even able to happen. Please update if you hear anything or have any success with a solution.