I filed a claim for a broken item which I fully refunded the buyer. It was a priority and I thought the claim should pass with no issue. I just received a response today that USPS wants the item/packing as well as the letter presented to a post office within 20 days. So frustrated. How could this work? The buyer might have thrown the item away. I normally ask the buyer to keep the item for a while when I need to file a claim, but this time the buyer was very angry and threw a negative revi...

USPS, FedEx and UPS rarely payout on damage claims. Even if you had the package and item, they would just blame it on your "poor packing" (they always find a way to weasel out). If you purchased "extra insurance" when you print label on EBAY (that is covered by ShipCover insurance, and they will pay money with no questions asked). I filed several claims with them and never had any problems and didn't need to "show them the item or packaging".

USPS wants to examine a broken item and Buyer has it | Selling

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USPS wants to examine a broken item and Buyer has it | Selling | eBay Community