USPS lost a item, refund given as expected. eBay still charges fee on refund? | Selling

brandenlove1234 · 2022-06-04T06:07:32.126000Z

Firstly, this has nothing to do with having to issue a refund. the item got lost. that's 100% not on the buyer. he paid, didn't get it. gets refund! zero problems there. My question and issue maybe is with eBay. it went like this. Item sold, I shipped it the very next day. (tracking 9410808205499476886187) and it hung out in limbo. buyer asked what's going on. i don't know, put in a search request. nada. put in a few more and in the mean time a did not receive was filed. the whole time staying in communication and making sure the buyer new, zero resistance from me. he gets what he paid for or his money. no question on that at all so, review time ends. no item showed up. tracking still shows nothing. lost item. as expected, a refund is issued. the problem! the money eBay is going to take from my account is WITH the fee AND the shipping I already paid for lol. I received 447 after eBays fees and tax's. they want back 520. I don't know about this one. feels like this might be the hill i die on. its only $70 but still... they get back what i got. not more. I already lost the item and the $ for it because of USPS and now i need to pay eBay for that? Maybe there's a TOS that I'm not seeing outlining this but it feels a little dirty. i am not with out reason. if there is a TOS then so be it. by using there platform i agreed to it. ignorantly or not. If anyone wants to share what that TOS might be that would be super. I cant find it spelled out. thanks

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USPS lost a item, refund given as expected. eBay still charges fee on refund? | Selling | eBay Community