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USPS Incompetence is UNACCEPTABLE
I'm having the most unbelievable and constant issues with the USPS, and it's making me sick!!!
My first issue surrounded scheduling pick-ups...I would package and schedule pick-ups for the next day, and for WEHATEVER reason the USPS would pick up the packages and not update the tracking numbers for however long they felt like it! Some cases a whole week before any updates, and of course this affected my late shipping rate to 13% which in reality wasn't actually true, but because the USPS does whatever it wants it reflects on me.
So, since I work during the day and CAN NOT get to the post office, I started dropping all items off at the post office lobby drop box. This works for the most part, but I still have to use pick-ups for larger items that won't fit in the lobby drop slot...
This week I dropped off 10 items that are pretty time sensitive off at the post office lobby drop box and for WHATEVER REASON there has not been NO UPDATES to ANY of the 10 tracking numbers in 2 full business days...I call the local number and the guy said he would 'Look into it' and of course there is no updates still, and of course the buyer is already writing me asking me why I haven't mailed the packages yet??? It's like NO MATTER WHAT I DO, the USPS will screw me every time!!!! I dropped the items off late Monday night/Early Tuesday morning, which means that the 4PM time the mail is collected those tracking numbers should have been updated that night...but they weren't or the next night, and so I go to the USPS website and spend an hour filing missing mail reports. I also wrote a letter in BOLD red letters that I drove to the post office and slid under the door...because they always seem to get away with this incompetence and it is truly hurting people!!!
It's not just one post office, or mail person, there is truly a systemic problem with the USPS, and meanwhile they raise the rates (WEHICH IS A JOKE) and now I pay more for bad service? They have totally lost multiple items that were never found, they don't SCAN when they pickup, they don't collect the mail when they claim they do, and in the meantime I get people who want refunds (That I have to give) because the USPS can't do it's job that they are paid to do!!
I can't even tell you how much I've spent sending items through FedEx or UPS to avoid using the USPS, and honestly I would send smaller items through FedEx/UPS if it wouldn't totally wipe me out financially because continuing using USPS is going to end my ability to sell anymore anyway.
I can't do this...I can't do everything right, only to be undermined by an incompetent USPS. They get hundreds of millions of dollars (This is documented FACT) and they still fail to perform at any acceptable level.
It's disgusting that they can ruin people's lives and not be held accountable! Also, it's unbelievable how much money I've spent using a service that has failed so many times and is causing me nothing but trouble!!
They don't even accept any accountability!
I'm sure some people have no issues using the USPS, and God bless you, but I know I have gone out of my way to overcome any potential issues only to find other issues that are beyond my ability to understand!
It's lunacy!
Can we start a petition?? I mean there MUST be others who are having never-ending issues with the USPS that are causing them hardships, and potentially their seller status! I know it's causing my late shipping % to go through the roof! (I already select 3 business days to ship) which isn't even how I operate! I package and ship the same day, and I still have a 13% late shipment rate and I can't stand it!!!
Thank you USPS for charging me so you can also screw me!!!
kh-vince
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
dascot1
·2 years ago2 packages I ordered on March 6 arrived in Jacksonville on March 7 where they remain if I’m lucky. I’ve been to 2 Post Offices in person and waited 56 minutes to talk to a postal worker in Jacksonville and not one USPS employee can tell me where my packages are or why 2 other deliveries passed right through within 3 days of shipment. To the individual who has only experienced one problem in 5 years, go stick your head back in the sand, I live 58 miles from Jacksonville and could walk and retrieve my packages faster.
lasantino
·4 years agosounds like the main issue you are having is your local office not scanning when they pick up. They are required to do this. You can absolutely call the 800 number and make a complaint, your post office manager will get a memo from the main office ensuring they immediatly remind their carriers.
If your packages were to get scanned, it looks like that would take care of most of the issues you have.
You sound very very frustrated. It used to drive me crazy about the lack of scanning. I complained to no avail. I have a standard response i send to any customers who ask me why their package hasn't scanned yet.
Dear customer, thank you for contacting me. You package was shipped on "date shipped" . Unfortunately my local usps carriers do not always scan packages as they are required to do. I've complained to no avail. Approx 20% of my packages don't get a scan until they are delivered. Its incredibly frustrating. Please rest assured your package has shipped. I also will initiate a track package search on the usps site. Sometimes this "shakes" a package loose and it will start tracking. Thank you for your patience"
dascot1
·2 years agoWhen you pay for service you should get it! Got it.