A buyer returned a used gaming laptop to us. We offered free return so eBay automatically provided a shipping label of USPS ground advantage. Now the returned package has been stuck in buyer's USPS distribution center for over a week. We got an email from eBay that we have to refund within 5 days otherwise the buyer can ask eBay to step in. Is it possible to ask eBay to extend the refund deadline? We still hope a slim chance that the package is not lost and will show up in a few days (then we ca...

This is a real pickle for sellers. Whomever the sender is on a shipping label is, is the party responsible for the package. In this case that is you. Which is why Ebay is saying they will force the refund if you don't voluntarily do it soon. OK if it were me, the first thing I'd do is go to www.usps.com and enter the tracking number. On the screen where the tracking appears there is a spot where you can sign up for email updates as the package moves. Sign...

USPS Ground Advantage Return Issue | Selling

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USPS Ground Advantage Return Issue | Selling | eBay Community