Urgent: Account Charge Scheduled for Tomorrow Despite Seller Protection on Order 18-14736-55934
Summary: georgerygonerogue is seeking urgent assistance with a closed case on eBay related to an order where a buyer provided an invalid address, resulting in a "Return to Sender" situation. They have documented the issue and are requesting an executive override to prevent an automated charge. Several participants suggested that georgerygonerogue refund the buyer and deduct shipping costs to minimize losses, highlighting that eBay members in the forum cannot intervene. Some comments advised against relying on unresolved transactions for financial security.
Urgent: Requesting Manual Review on Order 18-14736-55934 - Seller Protections Violated
Hello, my account is georgerygonerogue. I am requesting an immediate executive override and manual credit for a closed case on Order 18-14736-55934. An automated collection charge has been scheduled against my account for tomorrow, despite the fact that I am fully covered under eBay Seller Protection rules.
The facts of the transaction are as follows:
1. The package was shipped on time to the address provided on the order page.
2. The buyer provided an invalid address, causing the United States Postal Service to officially mark the item "Return to Sender" with "IA" (Insufficient Address) and "NSS" (No Such Street) designations.
3. The package has been physically returned to my possession.
Per eBay policy, a seller's obligation is fulfilled if a delivery fails due to buyer address errors. The automated bot incorrectly ruled against me because it strictly scanned for a "Delivered to Buyer" status. I have spent the afternoon attempting to resolve this via phone support, but I was unfortunately disconnected twice by the automated system during supervisor transfers.
Attached is the photographic proof of the package showing the official postal service carrier markings. Please stop/reverse tomorrow's automated charge and credit my balance to correct this system error. Thank you.
gone.c-33
·1 month agoThat is why you never spend the payment before you know the transaction is 100% satisfactory and closed.
jerseyboymusic
·1 month agoLooking at your Ebay profile it says you are 12 years old? You're pretty articulate for a kid
Any way, do the professional thing and refund the buyer.
Besides, no one from Ebay will do an "executive override"
The sense of entitlement on these boards just dumbfounds me
stainlessenginecovers
·1 month agoYou have the item back. Refund the buyer. Stop playing games.
By the way, you can ask for an Executive Directive Order of the Highest Manager on the Planet....
and you'll probably get a reply before you will doing what you are asking.
mtgraves7984
·1 month agoI'm with Ken. Since you have it back, refund now... save yourself the loss of s&h (subtract those charges) and save on your FVFs. Heck, relist the item.
If eBay refunds tomorrow, you're on the hook for all those fees plus a defect, no? If another charge shows up tomorrow, you could contest it.
And again (with Ken)... nobody from eBay is here. Responders are users who may have knowledge/experience to share. Good luck to you moving forward.
kensgiftshop
·1 month agoThere is no one here that can do anything.
Why not refund the buyer minus the shipping you paid since you have the item back?