UPDATE: Back Charging Of Promoted Listings Fees For Months Old Sales | Selling

valueaddedresource · 2025-06-12T23:41:35.016000Z

For anyone who missed it, community staff have responded to last week's reports from sellers who were back charged ad fees on months old sales by acknowledging there was a "system error" which delayed attribution and while they apologize for the inconvenience - it doesn't sound like fee credits will be forthcoming. https://community.ebay.com/t5/Selling/Charged-promoted-fees-months-later/m-p/35126336#M2575167 "We have received a response from the Team handling this and here is what they have said: We recently discovered a system error which led to missed ads attribution and charging for certain sales promoted with the general campaign strategy that occurred from clicks across our Recommendations section. This error has been corrected as of May 8. If your account was one that was affected by this error we apologize for the delay in charging and any inconvenience this may have caused." Given that the error was apparently corrected on May 8 but eBay couldn't be bothered to give anyone a heads up about it and just quietly charged the fees 30 days later, it is absolutely ridiculous for the multi-billion dollar corporation in the room not to just do the right thing and eat the cost of their own mistakes, imo. Before hitting up sellers for the fees, maybe they should seek to recover those costs from the person responsible for the systems that failed - which would ostensibly be Chief Technology Officer Mazen Rawashdeh, who just got a pay raise to a base salary of $715K/yr plus stock, bonuses & incentives.And if that's not enough to cover it, it's time to start passing the collection plate around the c-suite starting with CEO Jamie Iannone who took home over $20M in total compensation in 2024. But since eBay isn't exactly known for their ethics and integrity, I figure it's probably worth mentioning that the FTC is currently actively seeking reports of misconduct by technology platforms....just FYI. ðŸ˜‰ https://reportfraud.ftc.gov/form/main

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UPDATE: Back Charging Of Promoted Listings Fees For Months Old Sales | Selling | eBay Community