Locked
Discussion interactions are currently paused.
Unfair/faulty seller performance rating by eBay
I have been selling on eBay since 2003. I'm a stay home mom so I have been selling few things here & there periodically for extra treats like nails/hair for myself & kids so I don't feel guilty. For 18 years, I have been above standard rating & can't recall having any issues with buyers until Covid. Since Covid happened, I had no choice but to sell almost everything I can. So since then, I had few issues but most not in my control.
1. Sold my daughter's perfectly working Macbook Air, & the person opened NAD saying the computer is dead when she got it but sent a claim right before 30 days is up. Even though I knew she was lying & taking advantage of the return loophole, I gave her $ back right away & when I got it back, it's working perfectly.
2. Sold bag full of my girl's clothes, shipping would have been cheaper but the lady wanted to drive 3hrs to pick up $20 item. I told her I am not comfortable due to covid, then she messaged me saying she's going to use her Magnum 45 and shoot herself if I don't let her. So I cancelled because I got scared. (eBay saw the message & didn't go on as a defect on my account on this one) So someone threatening with a gun is the only thing that eBay will not count against you.
3. Sold a piano, the person didn't pay for a few days and sent me a cancel request. Because I'm not a pro, instead of accepting his, I opened cancel saying he wanted to cancel and this went on as a defect.
4. Sold my daughters Winnie the poo, she freaked out when she saw me packing it so I had to cancel.
The buyer was super nice and understood but still went on as a defect.
5. 2 items of tops I sold, I had it listed for so long, the elastic rubber gave out so I had to cancel since I am being honest and not want to sell the defective item.
6. Sold men's cologne, he lived a couple of blocks from me so he picked up and I got a defect for not loading tracking #? How can I do that when it's a pick-up?
Now, all this was happening since March 2020 but eBay chooses to put me below standard recently, right after I sold the most expensive item since 2003. I sold a painting worth thousands for only $800. It's devasting that they took 15%. I got an email after I sold the painting, saying my selling fee MAY go up. Not, it WILL go up.
If I had known, I would have held my painting until my fees went back to normal.
The timing seems shady to me.
I can take a hit with everything else as a lesson learned.
I learned that I can't claim anything that is over 90 days old. And when I did claim a legit defect that was less than 90days old, they denied it. So everything goes against your account even it's not your fault. Except when a person threatens with a gun. (Really?)
And to top it off, I can't believe a pro seller would open NAD instead of messaging me. Sold, 21 good DVDs for only $10, claimed few were not working or had scratches. Whatever, not going to waste energy on $10. Even though it's not fair, I gave a partial refund plus shipping and that went against me too. So why does it go against me when I did what eBay told me to do?
I know some of you will say take returns but when you don't have sells that often and small $ items, it's just not worth the time and energy.
I just don't understand why eBay doesn't care about sellers at all. The time and the feedback should count for something. It just saddens me that there are so many people taking advantage of the system.
Sorry I went on and on but how long does the defect stay on your account?
kh-vince
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
luvs_shera
·2 years agoI know this is an older post, but I feel your pain as a small time home seller. We are the ones who built ebay and now they are crapping on us with algorithms that don't have brains to look into circumstances! Now ebay is taken over by foreign high volume sellers who break ebay rules all the time on listing practices and sell knockoffs using copied pictures. But they have rooms full of cheap labor to create hundreds of listings of the same thing under false descriptive words ie new horse tack from india being sold with used in the title as just one example. I don't have time to read through the volumes of listing rules to figure out how to cheat the algorithms back into good ratings. I have a busy life and this was a part time way to make extra money like you. I too have been a long time ebay seller that maintained above standard ratings for decades until this summer I couldn't keep up with stuff selling locally and on ebay simultaneously ugh. Sits there forever then suddleny, sells multiple places. crazy. One sale I canceled because buyer had numerous bad reviews about fruadulant practices buying dolls, canibilizing them and returning them. But I get penalized. I think ebay is basically telling us small time folks to leave. But like I told operator, I won't buy on ebay if it's just mass cheap foreign sellers. I want quality items, not cheap knock offs.
This thread is over 2 yrs old.