UNFAIR ITEM NOT RECIEVED CASES OPENED DUE TO TECHINCAL ISSUES AT THE EBAY , ITEM SHOWING DELIVERED.
UNFAIR ITEM NOT RECIEVED CASES OPENED DUE TO TECHINCAL ISSUES AT THE EBAY , ITEM SHOWING DELIVERED.
Ebay representative also accepted the same and the cases opened due to this glitch showing as defect case.
Due to this my 8 defects were open and due to this ebay has restricted my account.
Has anyone also faced this issue from this March 2026 ?
7 comments
klhmdg
·5 months agoYou are in India.
This is the US .com site.
You have 34 negative FB in the last 12 months.
There is no glitch at eBay and calling Customer Service wont help.
Your BBE is what got you restricted / suspended.
BBE counts cases opened against you no matter what the outcome.
I still see that you have items for sale so Im not sure what restriction you have.
Being a foreign seller with a 95.1% feedback, sales may be few and far between.
nh_sales_lv
·5 months agoALL CAPS WON'T HELP YOU. SMOKE A JAYS BEEDI🚬STAY CALM 🙏WHATSAPP DOC
kensgiftshop
·5 months agoLooking at your feedback, you've had some unhappy customers.
inhawaii
·5 months ago8 people filed item not received cases against you and it's somehow ebay's fault?
Please explain.
indiaexports
OP5 months agoThe cases are not the defects it is INR cases.
christworks
·5 months agoWhen a buyer opens an Item Not Received case, you must respond to it by uploading the tracking number - even if it is already there. Upload it again and submit. That's what protects you. If you fail to respond to the Item Not Received, eBay can be asked by the buyer to step in. If that happens, you will lose the claim, even if the item shows it was delivered. When eBay steps in, you get a defect on your account. If you have 8 defects, I'm not surprised eBay has restricted your account.
I do not know what you mean by a "glitch." If you'd like to explain what you mean, please do.
indiaexports
OP5 months agoI have responded to all the cases even the buyers also confirmed the same they have received the delivery.
The below was the reply from eBay when i told them regarding the issue mentioned.
I have checked this for you and it seems to me that it is happening due to an emerging technical issue on the site. Hence, I have raised a ticket on your behalf and please be assured that the technical team has already started working on it.
Now when i am replying to the same SR number and asking for the defects to be removed regarding INR , they are pointing out at the other performance metrics like SNAD and Seller Fault Unfulfilled%.