Tracking Not Updating Correctly
Hi, is anyone having issues with ebay not connecting to USPS for tracking information? I print all of my labels through ebay and I now have 2 packages which show that they were not scanned by USPS within the allowed time, but I shipped them same day so when I check the tracking on USPS everything is fine in the system, they show they were scanned same day and they are even delivered but ebay just shows the label has been created.
This is becoming a little frustrating. I really don't want to deal with calling customer service but they are dinging my Top Rated status when it is their system causing the problem.
Anyone else having this issue or have any tips on what could be causing this? Thanks
10 comments
josepmcelro_3
·1 year agoMe too, I have one package I mailed Tuesday and E-bay shows only label printed USPS awaiting package. I have the receipt from dropping it off at P.O. and having it scanned. The package I dropped off this morning is showing as shipped USPS in possession.
mamacassidy
·1 year agoYes, I currently have 1 item that this is happening to.
I took it to the post office yesterday, got it scanned in, and although it's showing on the USPS system, the ebay tracking is still showing "Tracking Provided, Ship by Monday, May 5."
Edited to add: I just posted about this on the Technical Problems board and I'll contact customer service as well.
redmodelt
·1 year agoYou could also go the USPS web site and check there. eBay only shows the current action as provided by USPS; eBay isn't actually tracking the package. Same goes with UPS or FedEx.
wildmanfinds
OP1 year agoYep redmodelt that was the reason for my post. - USPS says it is tracking fine but ebay is acting like it hasn't even been shipped yet. So I was checking if anyone else is having an issue with ebay talking to USPS tracking.
truelove091500
·1 year agoI had this happen to me on an order that was shipped on 4/23 and delivered on 4/26. USPS tracking shows all the movement and delivery. Ebay shows nothing. I sent a message on FB and this is what I was told:
"When it comes to tracking uploaded on time and validated defects, these can fluctuate a bit since these, in particular, are defects assessed based on many other carriers reporting in, and how our sites talk. Sometimes defects show, and then fall off. Sometimes a defect will be triggered by the system due to the system not receiving info from the carrier by a particular time, and then it shows up later. Once the system catches up with the new info received, the defect typically falls off withing 24-48 business hours. That's why, with these specifically, there's a built-in variance of 5%, and a team that can manually remove in defects incorrectly assessed or caused by wide scale service disruptions. Since the variance exists, the review team will only remove them manually if they are causing the seller to lose their seller status. If not, the variance that's built-in acts as the buffer that is usually more than sufficient."
Since my defect rate is very low (this in the only one), they did nothing, and the defect is still showing in my account.
EDIT: they did say that I would win an INR, since USPS shows delivered.
wildmanfinds
OP1 year agoThat's good info to know. Thanks for sharing. I am still well within my 5% so I guess I will let it go until I need to speak up.
jrkirk
·1 year agoI've seen this also. USPS tracking is not always getting scanned/reported/updated, etc, as the package moves through their system, but don't see any delivery problems yet.
wildmanfinds
OP1 year agoI wonder what is going on with their system because this is annoying. I shouldn't have to get on the phone with them on this.
toysaver
·1 year agoMust be a new glitch? I always check and this was marked as accepted on eBay's side. The next day this original scan disappeared.
Sorry to say, I'm always comforted if somebody else is experiencing it to.
toysaver
·1 year ago