Total policy wonk question, no urgency whatsoever
This I already know: If an item has Authenticity Guaranteed and the listing is No Returns, then the only way the buyer can return it is with INAD, and then it goes BACK to the authenticator for re-inspection, to make sure the buyer didn't pull a switcheroo or damage the item. -Which I think is a very awesome and generous of eBay.
But .... what happens if the buyer files an INAD claiming it arrived damaged? In other words, something allegedly happened in the transit leg between AG and final destination.
Let's go full hypothetical: Melissa in Conway, Arkansas purchased these abominations:
-They passed AG with flying colors and got delivered to Melissa on a Friday. Then the following Monday, she files an INAD, claiming the box was "all mashed" (that's how someone from Conway would put it, just trust me), and shows a photo with a big scuff on the side of a boot. -Maybe she shows photos of the shipping box, maybe not, but whether the seller could file an insurance claim is not the issue here. Oh, and she had done the 'pre-signature' thing online, explaining why she didn't see and reject the mashed up box, because she was out of town for a high school reunion.
What would EBAY do if the seller tried to appeal this return/refund? I mean, in theory Melissa could be telling the 100% truth. But it's just as possible that those hideous things arrived just in time for her high school reunion on Saturday, and she wore them to show Becky and them that she aint traish no more, then either got drunk and scuffed up the boots from stumbling around, or purposely took a cheese grater to them, because that reunion was all she wanted them for anyway, and she needs the money back or she'll miss the payment on her double-wide.
Other wonk question: What happens if a buyer files a chargeback on an AG item? Does eBay step in for a change, to inform the bank of the unique nature of AG sales?
redlinear
·4 months agoRecently had an international order that the buyer sent me pics of 3 prongs sticking through the package. Each prong was a sensor...all three were part of a larger, flat item and all three were broken where they poked through the package.
Told the buyer I did not see how that was possible since the whole item was surrounded on all sides by 3" of foam rubber.
He said there was six inches under it, but nothing on top.
In the photo he sent me, I saw tape that was not mine.
Customs unpackaged it, then poorly packaged it back up and forwarded it overseas.
I had three sensors, so I shipped him three replacements.
The reason being....it was his freight forwarder, not an eBay EIS purchase.
UGH
gurlcat
OP4 months ago@redlinear That was so kind and generous of you. I doubt many sellers would even take the time to notice those details pointing to a bad customs re-package, let alone send replacements.
redlinear
·4 months agoI didn't want to.
I'm not "that" nice.
If it had been EIS, I'd have let eBay deal with it. But, it was his own freight forwarder (thus could be returned). And three sensors, removed from a part just like the one that took two years to sell, and $5.00 shipping to keep a $100 sale?
I'm not that nice, but I ain't no dummy either. LOL
sin-n-dex
·4 months agoI got a piece of clothing shipped EIS to Canada in a priority box, which customs ripped open and didn't reclose. the seller was so mad about this. I've informed sellers a few times about how packages have arrived (which I know isn't how they shipped, like that dress in the plastic poly bag that was sliced open with a knife by customs... the packaging was all ripped, but thankfully the dress survived. I opened it at the post office when I saw what happened).
C.
redlinear
·4 months ago@gurlcat
Ain't nobody in Conway gonna spend $3200 on boots.
Mayflower maybe, but not Conway. LOL
And not sure about the mashed up package. The seller didn't package those, the authenticator did.
As for shipping insurance....wouldn't that be on the authenticator as well?
gurlcat
OP4 months ago@redlinear Interesting, and you're right, if the authenticators were the last people to put their hands on the item, tape up the box, etc. then theoretically a damage claim should be on them. So maybe eBay just automatically handles those, as with EIS damage claims. I should have thought of that. But maybe someone who's actually experienced this scenario will chime in.
adamcartwright
·4 months ago@gurlcat
If eBay is responsible for getting it to the buyer, any damage claim is on eBay.
Remember, it's not a tracking number the seller has anything to do with.
As to a chargeback after AG, I seem to recall a discussion about that not so long ago -- someone said eBay took care of it.
Those boots are hideous. There's almost nothing tackier than wearing someone's else's initials, especially in 200 point font.
gurlcat
OP4 months ago@adamcartwright Ah thank you.
chapeau-noir
·4 months agoBut Melissa is rich - she's got TWO cars up on blocks.
bobwhitesoftheglen
·4 months agoLOL I'm from Greenbrier Arkansas. We used to call Mayflower Rat Town when I was a kid. I could totally see someone wearing these god awful boots there.