Top Seller Plus
Hi,
I wanted to know if anyone had advice for me about trying to gain the top seller plus rating. I'm super nervous about the 30 day return detail. Can I get a few opinions about that, please? I'm not so nervous about the 1 day handling because that's what I have done so far, but I've already had someone claim they didn't receive an item that the post office showed delivered, the time and date and where, and I'm just afraid people may take advantage of the return policy. I post pictures of every angle and mention every flaw and ask the customer to zoom in and look at all photos ahead of purchase. I don't know....I'll end this so I can hear some replies. lol
Thank you
12 comments
chapeau-noir
·2 years agoFor what I sell, free returns is a trap and I don't bother with it. I do 30-day returns, no hassle.
For what you sell, I doubt you have a high chance of return.
Remember: You can always try the TRS+ for your listings and see how it goes. If you don't like it, then go back to what you were doing. It's not written in stone.
femmefan1946
·2 years agoDo you get a lot of returns? Or even claims?
Because sellers come to the Boards when they have problems, many think there are a lot of problems selling online
In fact most sellers will tell you that less than one per cent of their sales have any problems.
I've already had someone claim they didn't receive an item that the post office showed delivered, the time and date and where, and I'm just afraid people may take advantage of the return policy.
And when you responded with the proof of delivery the claim disappeared, right?
Problem solved.
zamo-zuan
·2 years agoeBay basically forces you in to offering the returns. Because even if you don't offer them, customers can still choose one of the "bad return reasons" and you'll be forced in to a return anyway. The sad truth is there's no such thing as "no returns" on eBay.
If you offer Free Returns, you might get a little bit higher % of returns, but customers have less of a reason to lie about the reason, and you're at least offered some additional protections for doing free returns.
People will occasionally take advantage and file bogus claims. And in those cases you'll still typically be forced to do a 50% refund. That's just how eBay works and they call it the "price of doing business". So just be sure to work in that your profit margins aren't too tight that a single one of these false claims will set you back too far. No choice other than that, really. Gotta play the cards as they're dealt on eBay!
mam98031
·2 years agoIt is like many things in life from school to jobs to shopping. You achieve a certain level or reach a certain milestone and you get a reward of some sort. This isn't a new concept nor is it unusual. If achieving a certain level isn't something that interest you, then you don't have to try and achieve it.
Ebay does not "force" anyone into offering free returns, but if they do and they are TRS and they offer 1 day shipping, those listings will be TRS+, available to receive a 10% discount on the FVF charged by Ebay.
We have choices. I'm TRS and I do not have any listings that meet the TRS+ requirements and that is by my CHOICE. We each get to make this decision for ourselves.
luckythewinner
·2 years agoI wanted to know if anyone had advice for me about trying to gain the top seller plus rating.
Top Rated Seller Plus is a rating for a SELLER and is based on meeting objective criteria - ex. # of sales, $ of sales, # of defects, and % of late shipments. There really is no "trying" - the seller either meets the criteria, or not.
Top Rated Plus is a rating for a LISTING and is based on meeting objective criteria. A listing either qualifies, or it does not. There really is no "trying" - the listing either meets the criteria, or not.
I'm not so nervous about the 1 day handling because that's what I have done so far, but I've already had someone claim they didn't receive an item that the post office showed delivered, the time and date and where
What you describe really had nothing to do with 1 day handling.
I'm just afraid people may take advantage of the return policy.
I think your concerns about buyers taking advantage of free returns are reasonable concerns to have.
Roughly speaking, Top Rated Plus listing gets you a 10% discount on 12.35% fees which translates to 1.235% of the transaction. So if you get a free return that costs you $10 in shipping, you'll need an additional $809 in gross sales for the discount to offset that $10.
vintagecraze50
·2 years agoYou must remember first and foremast that most internet sites work this way. You are competing with all these sites that do offer free and extended return options. Competition in this area, buyer MAY choose items that they know they can return. Personally I think the RETURN window should be shortened A BIT but, remember. Ebay money back quarentee lasts for 30 days ANYWAY.
vintagecraze50
·2 years agoNot experienced many problems with these and being top rated for many many many years. No real greater risk involved. Less hassles with customers.
mam98031
·2 years agoThe OP isn't concerned about being TRS. They are talking about having their listings qualify for TRS+, the OP is already TRS.
mam98031
·2 years agoI see you have qualified to be TRS, congratulations, for a young account you are doing very well.
You can have some of your listings or all of your listings qualify to be TRS+, it is totally up to you.
Here are the qualification to have a listing be TRS+ and you would get a 10% discount on your FVFs.
1. The seller must be TRS
2. One day Handling time
3. 30 or 60 day Return policy w/ seller pays shipping. AKA Free returns.
Keep in mind that most people do not buy stuff to then return it. But returns will happen. Whether or not to go for TRS+ is a personal decision.
For me, I get very few Return Requests because there was something wrong with the item I sold, most of mine are buyers remorse. So I found that I lost more money from the shipping charges on returns than I gained in the 10% fee discount. Remember that 10% is on your FVFs. So if you sold something for $100 and your FVF was $13.25, it would be reduced by $1.33.
This is just something you have to figure out yourself. What is best for you. If you get a few returns now, changing your return policy isn't likely to change that by much.
A No Return policy isn't really a no return policy because if a buyer files an INAD, you have to process it or just give the buyer a refund. You can only deny properly filed Buyer Remorse return requests.
Do some testing to see what will happen. Pick a few items that sell well for you and change them and see what happens over the next month or more.
Ebay has very good protection for sellers when a buyer claims they didn't receive something and the tracking shows delivered. So keep that in mind. If the buyer filed an INR, just make sure you respond to it, enter the tracking number into the claim and then wait. It should close in a few days in your favor.
4pawsup*
·2 years ago@mam98031 30 or 60 day Return policy w/ seller pays shipping.
It is 30 days hope this helps.
mam98031
·2 years agoAs long as it is seller pays shipping which equals Free Returns, it can be a 30, 60, 90 + policy. The amount of days as long as it is a minimum of 30, is fine.
@4pawsup*
gator08041971
·2 years agoI recently switched over to doing more and more items with returns.
I think overall you are going to have less risk of someone trying anything. You will have some more protection using the newer feature, but its not without risk no.
The biggest thing, is to stay on top of, and always respond positively to, an issue if it comes up.
You have a bit better control of the return process when you have the return option and pay for return shipping.
If the buyer never sends the item back to you and you provided a return label, that helps you. You can also have some options with regards to shipping costs, as well as with fraudulent returns, however ebay will not get in the middle of a they said they said sort of thing.
With the no-returns option, they can still claim Not as described and you have no choice and your options are limited. And you are often stuck with whatever the end result is.
To date, I have only had one item that had to come back, and everything went well. No issues, I paid for the return, relisted the item with a corrected description (I had missed something) and sold it again.
There is a complete sellers guide for the process of returns and what your options and processes are.
They can be found here:
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115&st=3&pos=7&query=How%20to%20handle%20a%20return%20request%20as%20a%20seller&intent=Top%20seller%20plus%20return%20policy&lucenceai=lucenceai&docId=HELP1113
https://www.ebay.com/help/returns-refunds#returns-refunds-sellers