This is why your sales are down..
I just made a purchase for a $130 item at Ebay via shipping program .
I had to pay a %26 tax just because i purchased a $100 + item then they charged me 32% for import duties. Import duties in Mexico are no more than 16% and you rarely pay them.
Almost all American sellers have the Ebay shipping program on. Think about all the buyers you are loosing because Ebay are literaly stealing money from the buyers every time the purchase something for you.
This is a purchase i made weeks ago from a seller who has the Ebay Shipping program turned off
I paid $455 + $33.95 shipping. I din't paid any duties when the package arrived...
TURN OFF the Ebay shipping program put usps priority and get more sales
29 comments
stainlessenginecovers
·2 years agoBEFORE EIS, I had NO international Sales (since 2015 when I kept getting ripped off and stopped ALL international sales) and now (since EIS covers ALL refunds)
I have had about 30 sales the past few months from International Buyers that I would NOT have had.
So the score is:
EIS-1
No EIS-0
I would consider myself a winner on this one.
comicscauldron
OP2 years agoFor those who are saying that international buyers are scamers and you use the EIP to protect yourself you should know that the #1 scamers are by far USA buyers
adkhighker
·2 years agoAnyone eBayers who think the OP is wrong about sellers losing sales when selling internationally through the EIS program are simply kidding themselves. If two sellers, one using the EIS program and one not using that program, and both are selling the same or similar item at the same price, who do you think the buyers are going to buy it from?
pjcdn2005
·2 years agoWhich would you choose if you were in Canada buying from a US seller? The seller who use EIS for a total $10.71 shipping or the one who charges $17 shipping and uses first class international?
Of course there are also examples of items with higher shipping when the seller uses EIS. But my point is that one can’t make an absolute statement that the EIS definitely hurts sales because it does depend on other factors.
tobaccocardyahoo
·2 years agoFor many years I did not enable any international shipping method.
All of my International sales were to buyers who used freight forwarders.
I had no problems with those sales even though many sellers have horrible stories about sales involving freight forwarders.
Now I use EIS with Ebay's own freight forwarder. Must be a good program because following the logic of some posters on this thread, the number of shipments to freight forwarders is off.
I do not want to learn each country's customs regs. I do not want to worry about whether the last mile delivery is tracked, and lose claims because it is not. I do not want to be asked to file false customs declarations by buyers. I do not want to hear buyers whine about how high shipping is.
EIS is extra money in my pocket.
If you want to do extra work, take extra risk and maybe make a few more sales, or maybe not, do your own International shipping. Ebay lets you.
chapeau-noir
·2 years agoOver twenty years of shipping internationally on my own (on 4 sites) has yielded very few of those scary supposed outcomes. It's OK to not want to do something, you don't even have to give 'reasons'.
chapeau-noir
·2 years agoI didn't see the OP's problem as duties being charged, but the wrong amount of duties. So this would be the concerning factor for me - accuracy of the amount of duty levied. IIRC there was a problem with the other global shipping program here where for a period of time duties to Canada were incorrectly levied - one reason I avoided eBay's global shipping and just continued doing it myself was lack of trust in eBay's ability to handle this kind of thing. If EIS is not dependable in calculating something like this (I'm not saying it isn't but I've been wary of it), I'll just go back to shipping worldwide on my own.
So I for one appreciate the heads up.
comicscauldron
OP2 years agoYep you are right. I don't mind paying duties as long as they are correct and by Mexican law they are far from being correct and its not just Mexico, many countries have this issue. My market is mainly collectibles ; videogames , comic books , sport cards etc. If i was a US or UK seller i should be very worried and i would turn off the program because many sales are international at least for the market. USPS priority is a great service i been buying for years and never had a problem.
vintage-camerastuff
·2 years agoSo what does the seller do when that 455 dollar item is lost , stolen or buyer says it never arrived. The seller loses the money and the product. I will use EIS all day long. Better to be safe than sorry!
lonebuck-books
·2 years agoOne of the very few good things eBay has done is give seller protections with the eBay international shipping program. I would much rather lose some sales because of this than get scammed by international buyers which unfortunately is a very frequent thing. I look at it as an insurance program that international buyers have to pay the premium for.
Sorry but you probably won't get a lot of sympathy from sellers here as any long time seller has been scammed more than a few times by international buyers.
aeparts1
·2 years agocomiccauIdron, hope you clicked on "tell us what you think" , shown under "More Actions", & told them what you think.
comicscauldron
OP2 years agoI posted the same issue at IG (lots of good sellers and buyers) and they have totally different opinions , maybe they not as smart as all of you
 
mam98031
·2 years ago@comicscauldron
Blaming sellers isn't the answer. We don't calculate those fees nor do we have anything to do with charging them to a buyer. That is between you and the country you are in.
I know shipping is getting more and more expensive for everyone, not just to your country. It is crazy to be sure.
comicscauldron
OP2 years agoNo one is blaming the sellers. I am blaming Ebay because they are stealing the buyers those taxes are not real in Mexico its ebay stealing. Its funny how you keep defending ebay and how you normalize than someone who purchases a $130 item now has to pay $240. I buy lots of imported stuff at amazon and it doesn't happen. I buy lots of stuff from American sites and it does't happen. It only happens at Ebay shipping program.
soh.maryl
·2 years agoYou do understand that "duties" are not charged by eBay, right?
dbfolks166mt
·2 years agoNo one is blaming the sellers. I am blaming Ebay because they are stealing the buyers those taxes are not real in Mexico its ebay stealing. Its funny how you keep defending ebay and how you normalize than someone who purchases a $130 item now has to pay $240. I buy lots of imported stuff at amazon and it doesn't happen. I buy lots of stuff from American sites and it does't happen. It only happens at Ebay shipping program.
Unfortunately I am not well versed on all the different tax and custom fees for all the countries in the world which is one reason I utilize EIS. If in fact EIS has/is incorrectly applying taxes and custom fees this is something you need to contact them about as it may be adversely impacting other buyers. I am not exactly sure how you do that but maybe another seller can provide the contact information. The eBay customer support is pretty much useless you need to speak to somebody affiliated with the EIS program.
ebeths_eclectic_collectibles
·2 years agoIf it weren’t for the international shipping program I definitely would not risk shipping to Mexico( and a lot or other places with sketchy delivery track records)
comicscauldron
OP2 years ago...........
714ricki
·2 years agoYou do understand that the actual duties is what Mexico Customs charges as duties of import of the item that you purchased on ebay. Ebay doesn't set the duties for any international shipment. It's always the foreign government who applies the duties. If you feel the duties are too high, then you need to issue a claim with Mexico Customs & provide them justification.
Good luck!
luckythewinner
·2 years agoThis is why your sales are down
First, I do not sell internationally.
Second, my sales are not down.
chapeau-noir
·2 years agoYou are not in this conversation, then.
sapphire_studio
·2 years agoEbay recently added the option for your buyers to choose between you shipping directly or EIS. I haven't gotten an EIS sale since I recently started doing this which makes sense since the buyers save much more money by me shipping to them directly. However I probably wouldn't have made the international sales I have made. I will use some the profits I make on the sales I wouldn't have made otherwise as an insurance policy for the very occasional return I might have to deal with. I remember I used to use the eBay standard delivery program and I shipped probably around 100 items that way and only ever had one return.
So you can say you don't care if eBay is charging your buyers an arm and a leg you would rather not lose protections and just lose the sales. But you may be costing yourself a lot of money in the end even taking into consideration all the returns and lost protections.
pjcdn2005
·2 years ago@sapphire_studio
Which of your items have both direct shipping and EIS? I checked and few and just see EIS only to Canada.
sapphire_studio
·2 years agoI bulk selected everything to ship by either USPS first class international package or EIS.
This is what I see when I look at a listing of mine:
 
pjcdn2005
·2 years ago@sapphire_studio
What you are showing in your screenshot is what someone in the US sees so that isn’t relevant to international shipping. You need to go into one of your listings as a buyer would, click on the shipping payment tab, change your location and click on see rate. Then you will see what someone in that country will see.
When I posted last night I checked some of your listings and EIS was definitely the only shipping option to Canada in the shipping payment tab and when I looked at your listings in search view. Today I see both first class international and EIS (in the shipping/payment tab) so it has changed.
However, that may not be to your advantage. Last night quite a few of your listings in search mode (using view all listings) showed as shipping to Canada with EIS for $10.71. Today those same listings show as being shipped first class for $17 each. Unless I click on your listing and then the shipping tab, I don’t see the $10.71 option for EIS. In that area the $17 option is first. I thought that one of the eBay’s reps did say that the least expensive option would show in search view but that is not what is happening. Usually when there are multiple shipping options search view defaults to the first option entered, I have no idea how it works when EIS is an option.
Last night I had also put 3 of your items in my cart and they showed EIS shipping only for a total combine shipping cost of $25.71. Today when I looked at my cart it had changed and defaulted to first class for a total shipping cost of $51 ($17 per item) first class international. I can however toggle between EIS and first class but a buyer may not notice that and it only can be done in checkout, not in the cart.
Sorry to hijack the thread but I was struck by one of your comments and wanted to check how EIS works with other options. I think sellers may have to do some experiment to see how and if using EIS and another option will benefit them.
sapphire_studio
·2 years agoThank you for putting so much time into this. I really appreciate it. It's definitely very weird to me that EIS is cheaper. I wonder if it's still cheaper for them if you count all the extra fees they have to pay. I also have free shipping so maybe EIS does somehow end up being cheaper for them because I pay for the leg to the Distribution Center.
I probably either need to come up with a combined shipping rule for first class international or take it off and just use only EIS. (however I will say it's extremely rare people buy different items from me in the same purchase it's much more common for them to buy more than one of the same item and utilize my volume discount).
Today I had my very first case opened with Eis where Ebay said they're handling it for me for a package that seems lost. So that has me now slightly more bullish on EIS.
With my international shipping looking more expensive adding the service that has less protections, it sort of defeats the purpose and I am now thinking I will go back to EIS only, and I definitely appreciate your help.
reallynicestamps
·2 years agoBTW both the sales tax of $33.09 and the duty of $41.37 went to the Mexican governments (federal and state).
The sales taxes are ~33.8% of the value of the import.
Duty is ~32% of the value.
Some years ago eBay gave sellers some boilerplate we could add to our Descriptions to explain duty and taxes to our customers.
"Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying."
If you don't like the eIS have you considered buying from Canada? Canadian sellers are not eligible for the eIS Seller Protection program, but most of us are willing to ship internationally without it.
reallynicestamps
·2 years agoEBay International Shipping is a Seller Protection program.
The seller's responsibility for delivery ends at the eIS plant. EIS is now responsible for delivery.
However.
EIS also bases the import fees you are charged on what the seller says is in the box. If the seller has chosen the wrong category or uses a possibly misleading title, the plant worker may assign the wrong HScode.
It would be useful for non-US buyers (and I am in Canada) to double check that the category is correct before purchase.
It would be useful for sellers to learn the HS codes* for their products and add that to their labels when they ship to the eIS plant.
Did the Mexican government not get the same treatment as Canada for CUSMA treaty import fees?
We get a $150 Cdn /$112.50 USD duty free allowance and a $40Cdn/$30USD tax free allowance on imports from the USA.
If you were charged the wrong amount, you could try appealing it to the Mexican customs officials. However, our Canadian experience was that CBSA saw that GSP/eIS is the payer of record of import fees, so that may be tricky.
*The codes are international. This is the Canadian one, which I find easier to use than that posted on the USPS site. https://www.canadapost-postescanada.ca/information/app/wtz/business/findHsCode?execution=e1s1
The numbers will be the same for every country.
mandisattictoys2014
·2 years agoI’d rather have all those protections and lose international sales, then to save the international buyer money.