The message from a buyer seemed disrespectful to me.
hello
I just sold lot of jewelry and the auction winner sent me a message saying:
I don't want it.
I replied, "Okay then, you can cancel."
I see that the buyer left many negative reviews for other sellers.
Should I report this message?
I found it very rude because he could have spoken to me nicely.
Would it be a good idea to report it?
Thank you.
86 comments
tinsoldierunderground
·9 months agoIn reading these 85 posts, seems to me this thread has turned into a rather unnecessary exercise in polemics.
dabunk2000
·9 months agoYou really need to grow up!!!
a_c_green
·9 months agoWhen the message reads nothing but "I don't want it," I cannot see what in the world you would be reporting it for.
Just for context, in case this transaction hasn't been either cancelled or paid yet, we're somewhere around the 48-hour mark after the sale, at which point I think eBay is going to start bugging the buyer for payment. I think the first payment reminders go out halfway through the 4-day window within which payment is expected to be made.
cristian3_6
OP9 months agoThe problem is that the buyer only told me that;
he didn't say he wanted to cancel.
If I cancel it, I run the risk of him leaving negative feedback.
jonathanbrightlight
·9 months agoNot anymore than if you don't cancel, and if they do leave negative feedback, you can request that it be removed. I would expect a buyer that sends that type of message will be far more likely to leave negative feedback based on a refusal to cancel or a delay in canceling rather than going ahead and canceling the order.
gurlcat
·9 months ago@jonathanbrightlight In the latter case I believe the feedback could just as easily be removed. I mean think about what the deadbeat would actually be angry about -that the seller didn't protect him from eBay's process of giving defects to buyers who do this carp, making it harder for them to keep doing it to other sellers? What "right" would he have to be mad about that?
robbie31415
·9 months agoHe may not have responded because of your response.
To me it wasn't professional.
We all deal with buyers who waste our time. But your response wasn't that great .
From the details, it was an auction. And they messaged you they don't want it. Id assume they didn't pay. So you can just cancel for non payment. They can't appeal that cancellation or make any claims since eBay knows for a fact they didn't pay.
Or did they pay ? Because then you have issues of not shipping by your handling time?
I feel this entire situation is being blown out of proportion for just annoying buyer who wasted your time.
Need to just handle it and block them.
cristian3_6
OP9 months agoI will block the buyer when the order is canceled due to non-payment.
If I block him now, he won't be able to send me messages.
This happened to me before when a buyer complained about the item and wanted to return it. I blocked him quickly and didn't receive any more messages. Since I didn't respond because the messages weren't coming through, he got angry and left negative feedback.
But I didn't know that blocking a buyer also blocked them from sending messages.
Later, I was told that blocking a buyer also prevents them from sending messages.
a_c_green
·9 months agoI don't know if anyone else has mentioned this, but you can set up automatic Unpaid cancellations via the Preferences for Items Awaiting Payment page. A pulldown menu lets you select how many days you will allow for payment (4 is the minimum), and another option (behind the pulldown menu in this screenshot) lets you decide whether the Unpaid item will be automatically relisted for you, so it can be a complete set-and-forget Unpaid closing process for you if desired:
Note that it doesn't automatically add the offending buyer to your Blocked Buyer List, but you'll get updates from eBay that this is all going on as it occurs, so after the Unpaid is closed out, you can decide whether to add the deadbeat to your BBL.
gurlcat
·9 months ago@cristian3_6 Yessssss!!!
But note, if you don't already have the Preference set up as recommended in message #80^ then you will still have to manually cancel the order at least 96 hours (4 full days) after the auction closed, and choose the reason "Buyer didn't pay."
Am I stating that exactly right @a_c_green ?
a_c_green
·9 months agoYes, you have to wait at least 96 hours from the time of purchase before the option for "Buyer Did Not Pay" will become available (for which the buyer will get an Unpaid slap on their record). Buyers have a minimum of 96 hours within which to make a payment (aside from the Immediate Payment Required sales).
You can cancel before the 96-hour mark has been reached, but your only options for doing so would be for Buyer Requested, Out of Stock, or... um... Damaged? Something like that. "Unpaid" would not be an option at that point, and the buyer would not be penalized.
jonathanbrightlight
·9 months ago@a_c_green The third option would be Problem with buyer's address. Otherwise exactly correct.
reallynicestamps
·9 months agoThat's reading a lot into four words.
If they were using a phone, typing can be painfully slow.
Cancel as "Buyer Request".
Move on.
Block the customer if your panties are really in a bunch about this.
Don't use auctions.
There are more Unpaid Items with auctions than with Fixed Price Listings.
cristian3_6
OP9 months agoBesides, the buyer can cancel it. I don't understand why he doesn't cancel it.
I honestly don't understand.
ten_o_nine
·9 months agoBesides, the buyer can cancel it. I don't understand why he doesn't cancel it.
I honestly don't understand.
--------------------------------------------------------------------------------
You're assuming the buyer knows how to navigate eBay. Maybe they don't.
Help them and send them this.
gurlcat
·9 months ago@ten_o_nine #2 Does not actually say "Cancel this order" -it says "Request cancellation" meaning the choice is ultimately up to the seller.
ten_o_nine
·9 months ago@gurlcat
I think they both mean the same thing, but if I received a message like that, I would help the buyer cancel the order one way or another and would not give the buyer a hard time because of my feelings.
cristian3_6
OP9 months agoI tried to help him, I asked him if he wanted to cancel, and he never responded to the message again.
This was the message:
(buyer) I don’t want it
(my) That's fine, you can cancel this purchase.
Thank you.
ten_o_nine
·9 months agoSince the buyer messaged you directly saying they no longer want the item, the best move is to process the cancellation immediately. Go to your sold items, select the order, and choose "Buyer asked to cancel" as the reason.
This ensures eBay automatically refunds the buyer and credits your final value fees back to your account. Because the request is documented in eBay’s messaging system, you’re protected from negative feedback regarding the cancellation.
Providing a "no-hassle" experience is much better for your long-term seller rating than trying to force a sale.
jonathanbrightlight
·9 months agoThat doesn’t read as helpful. It’s not a rude message back, but it doesn’t tell them how, and in fact they can’t cancel, only request to cancel, and while that timeframe was extended some time ago, it’s possible they aren’t able to request a cancellation for one reason or another.
cristian3_6
OP9 months agoAnd if he doesn't know how to do it, why doesn't he tell me?
A possible answer would be, for example, "I don't know how to cancel it, could you do it?"
This has happened to me before when a buyer wants to cancel a bid, and I tell them they can cancel it themselves, and they say they don't know how, so I cancel it for them.
But this buyer didn't give me any answer, so I have to do everything myself?
ten_o_nine
·9 months agohttps://youtu.be/sr_yaZQmRzA?si=lkvNfihl0p5sn3ik
slippinjimmy
·9 months agoIt doesn't matter if the buyer doesn't know anything or they are an expert, going through the 1, 2, 3 process only can be used for a very limited time after purchase (paid or not) and all it does is generate an email that is sent to the seller who can then cancel or not.
The BUYER cannot actually cancel a purchase, it has never been possible on eBay or any other site I'm aware of that even allows for cancellations.
albertabrightalberta
·9 months ago@ten_o_nine
You are mistaken, as is @cristian3_6 . The buyer CANNOT cancel an order. ONLY the seller can.
The buyer can request to cancel (or as in this case, tell the seller he doesn't want the item) but it's the seller who must take the steps to cancel.
toomuchstuffagain35
·9 months agoThey could always message the buyer "If you don't want it, then don't pay for it and ebay will cancel the transaction". No need to tell them they'll get a non payment ding.
And I still think what they did and the way they communicated that WAS rude, but if it was me I wouldn't be losing any sleep over it.
gurlcat
·9 months ago@toomuchstuffagain35 ^^^ BEST ANSWER^^^ (in my book).
dhbookds
·9 months agoTo my way of thinking, the buyer was doing you a favor, probably inadvertently.....saying he didn't want it immediately after the auction would have enabled you to send a 2nd chance offer or relist, rather than wait the 4 days for a payment that wasn't going to be made. He certainly could have been more polite......but manners aren't taught much today that I can see, and they sure aren't required to be either a buyer or a seller. Expecting people to live up to our individual standards usually brings disappointment, in my experience.
jonathanbrightlight
·9 months agoWhether it was rude or not is obviously divisive. Personally, I’d say the choice to cancel without explanation seems rude, just not the actual text of the message. Regardless, though, I can say two things:
1. it is not something eBay will take action on. Rude or not, it’s not an abusive message, and reporting it isn’t likely to be worth even the two clicks.
2. “I don’t want it†is enough to feel safe cancelling as Buyer Requested, in my opinion. I would not be worried that you will be reported for using the wrong cancellation reason, or that you would be sanctioned in any way even if the buyer tried. I obviously can’t promise it, but there’s no need to press the buyer for exact language. I’d cancel and block, and forget about it.
gurlcat
·9 months ago@jonathanbrightlight But is it even possible to cancel an auction win that hasn't been paid for yet? I really hope the OP doesn't, and instead lets this buyer get an unpaid strike, but if the OP would rather have it behind them, that's their choice. I'm just not sure there's a way to do it with an unpaid auction win.
a_c_green
·9 months agoYou can cancel an Unpaid transaction, whether it's a BuyItNow (that didn't require payment up front) or an auction. You cannot cancel with the reason of Buyer Did Not Pay until after 96 hours from the time of the transaction (BuyItNow or auction ending), but prior to that point you can cancel if buyer requests it and you agree.
jonathanbrightlight
·9 months agoYes, you can cancel an order (including an auction) that hasn't yet been paid. It won't offer the option to cancel for nonpayment until 4 days have passed, but the other options to cancel should be available, including Buyer requested.
gurlcat
·9 months agoI just can't believe how many people here are saying it isn't rude to just write the primitive "I don't want it" (no apology even) -FOR AN AUCTION WIN, AFTER 7 DAYS, AND THE WINNER HAD 4 DAYS TO CANCEL THEIR BID.
I'm literally accusing everyone here of being dishonest when you say that wouldn't seem rude to you at all.
"I don't want it." SERIOUSLY??!
-How about "Me no want"? Or "I'm not paying" ?
@cristian3_6 I am so sorry you are being gaslit by so many people in this thread, including people I usually respect very much. I can only guess some(?) of them didn't realize the full details of this item and how it played out.
cristian3_6
OP9 months agoHello, thank you for the reply.
But imagine someone buys an item, wins it, and then when the auction ends, says they don't want it.
You respond, "Okay, shall we cancel it?"
And the buyer stops responding to messages.
Who loses in this situation? Me.
I lose the promoted listing fee, which is a bit of money, I think 35 cents or more.
And I also lose the 7 days I waited for it to sell, and the other buyers who placed bids.
He didn't say he didn't like it after a few days; he said that when the auction ended.
I can't cancel it just because the buyer said that. The buyer should be the one to tell me they want to cancel it, that's what I think.
gurlcat
·9 months ago@cristian3_6 But see, this is where things get dicey. I agree with you 100% that this buyers did you wrong, in general. He's a Neanderthal who just saw "12k" and "sterling" in the title and assumed all the pieces were precious metals, so later when he realized most pieces were not, he could have retracted his bid, but instead just let the auction end and then sent that caveman message.
BUT, if your original post^ is a direct quote of the messages between you and him, then you didn't respond "Okay shall we cancel?" You said: "Okay then, you can cancel." That is completely different. It's a statement, not a question, and it is not even correct. Buyers cannot cancel orders. -They can only request the seller to cancel. So if this happens again, the correct reply would be "Okay, are you saying you want me to cancel?"
Furthermore, cancellation is a term reserved for a sale that is already paid. This buyer had not paid yet. So I'm not sure if there is any thing you could have done, even if he directly asked you to cancel.
Like I told you before, it's actually better if you don't do anything at all, just let the payment deadline expire, so this jerk will get a buyer defect for non-payment. He could have as little as 2 of those and be blocked by some sellers from bidding on their auctions, or making offers, depending on their Seller Preference settings.
christworks
·9 months ago@cristian3_6 wrote:
Who loses in this situation? Me.
I lose the promoted listing fee, which is a bit of money, I think 35 cents or more.
And I also lose the 7 days I waited for it to sell, and the other buyers who placed bids.
You are losing way more time and money by not cancelling the order and moving on. You've spent two days posting on this. That is time and money down the drain. If you cannot accept buyers will sometimes cancel, rude or not, then reselling or really doing any type of work where you interact with the public is not for you.
You should have asked someone to give you Thick Skin for Christmas. Even a little bit in your stocking would have helped you in this situation. ðŸ˜ðŸ¤—
christworks
·9 months agoI think you are confusing the act of someone placing a bid and then cancelling, with the buyer messaging a short and to-the-point message to the seller informing them they do not want the item they won. (I may have conflated the two issues as well in an earlier post.) The OP's beef is with how the message was worded, not with the act of cancelling.
It takes a lot of energy to take offense at things and get worked up over petty things. Energy that is better spent doing something that actually makes you money, which is the goal, right? I'm still learning this lesson, which is why I try to pick my battles and what is worth my energy and time. This is business. It is not personal. I try to keep that frame of mind.
Is it a hassle to have to rerun an auction? Yes. Is it offensive? Not in my view. I accept that in this business there will be buyers who cancel things and return things. What is rude is when buyers damage things and lie about it, or just lie about the return reason, etc.
This OP wants to report their buyer to eBay for being "rude" in their message. The buyer was not threatening. The buyer did not abuse the seller as defined by eBay. So wanting to report the buyer comes across to me as childish. Correct me if I am wrong, but doesn't eBay already have a "punishment" in place for buyers who cancel after winning an auction?
If the buyer had clearly violated eBay policy, I'd be the first one saying, yes, report. Had the OP simply stated, "I don't like it when people win an auction, then cancel. This behavior is rude to the others who placed bids," then you would find myself and others in support of the OP. That's not anywhere close to what they said, which is why you have such strong pushback.
gurlcat
·9 months agoI'm not the slightest bit confused. Both the act AND the message were rude. This turd outbid another bidder 4 days before the auction close -could have retracted his bid at any time in those 4 days to let the other bidder win and spare the seller from having to start all over again. If you don't do auctions you wouldn't understand how frustrating a thing like this is. And the lack of even saying "I'm sorry but ...." just shows this person has zero consideration for anything other than what he wants and doesn't want, and any body else's wants or needs be damned.
But maybe you're confused because I never said the OP should report the turd, in fact I made very clear in a previous reply that there is no grounds for reporting them, so I don't know why you went into all that in the rest of your reply to me.
slippinjimmy
·9 months agoNow who is being offensive?
gurlcat
·9 months agoI'm sorry, I meant to say diarrhea splat. And I know you only isolated that phrase for brevity's sake, but (again) I never advised the OP to report the turd. Just that she has a right to feel he was rude -and deserves a non-payment strike.
tools*
·9 months agoYou should report him to the rudeness police. I'm sure they'll get right on it.
gurlcat
·9 months ago@cristian3_6 I think the "buyer" was indeed rude, but rude and abusive are two different things, so you can't report them just for the wording of their message. However if you want to 'ding' them for being a deadbeat, it would be better for you to allow the 4 days of non-payment to run out, then eBay will give them a defect for it, and they'll have a harder time doing this crud to future sellers. If you just cancel it yourself before their time runs out, then it won't be held against them, because it looks like you were fine with it, even if you choose 'buyer requested' as the reason.
By the way, what kind of stuff do they talk about in their negative feedbacks for sellers? -I'm gonna guess they made complaints and accusations involving gold and/or silver, for the same reason I think they bid on your item, then changed their mind. You have 12K GOLD FILL OLD STERLING RING (like that, in all-caps) in your title, but then in your description it turns out the majority of pieces aren't precious metal at all. This guy is probably a precious metal hound, just seeking objects made of gold or silver to melt because of the soaring market prices of gold and silver right now. So he saw your listing, made an assumption, didn't read the description, bid like a caveman and then wrote like a caveman. That's what these dudes are like -utter mouth-breathing, knuckle-dragging, dumb animals.
If you relist this item, don't title it with so much emphasis on gold and silver, instead something like "Many pieces incl. a few 12k GF & Sterling".
One more thing, did you weigh this lot including the jewelry box, plus whatever box you'd be shipping it in? I could be wrong but I strongly suspect you're under-charging for shipping, which will just eat up that much of your profit.
cristian3_6
OP9 months agoHello,
The description clearly states that it's 12-karat gold filled.
It says:
Vintage 12K GOLD FILL item, see photos #7 and 8 (the chain is not gold filled)
But in the title I can't put everything together, only that there's a gold-filled piece.
And the ring is sterling silver, that's also clearly stated in the description.
Does someone really buy something without reading the description for so many days?
Maybe someone new to eBay, but I don't think someone who's been buying for years would do that.
gurlcat
·9 months agoReally? A buyer who's known for years they don't have to read the description, can just change their mind later after they stopped anyone else from buying and THEN read it, or lie about the item after receiving it to get a free return, etc? Heck yeah, TONS of buyers don't read the description, you didn't know that? It's not risky to buy here if you aren't even really literate; you can just look at the pictures and mash the button, like working at McDonald's. 🤣
Are you aware that eBay makes it extra hard for buyers to even find the description if they're using the mobile app?
gurlcat
·9 months ago@cristian3_6 A good rule of thumb I've seen stated here is: Write the description as if there is no title or photos, and write your title and show photos as if there is no description.
gurlcat
·9 months agoAll those saying it wasn't rude -did you not notice this was for an AUCTION format item? If it were just a BIN or accepted offer and the buyer changed their mind, it wouldn't be so bad, but this person bid to win in a 7-day auction, then just says "I don't want it" -no apology.
Look, they even could have simply retracted their bid sometime in the 4 days after they placed it, and let the other bidder win, BUT NO, they let it run all the way down to the end, now the OP has to start over (or offer it to the 2nd place bidder, but those rarely get accepted).
gloryglorygifts
·9 months agoI don't find it rude. I find it straightforward. Cancel it via the buyer requested. Block. Relist. Forget it.
luckythewinner
·9 months agoI find the message "I don't want it" to be quite short and simple.
I fail to see how it was "rude" or "disrespectful".
cristian3_6
OP9 months agoThank you for your replies. The problem is that
he only told me that, and I replied, "If you want to cancel, that's fine," and he never responded again.
So how can I cancel using the option the buyer asked me to use if he doesn't give me the OK to do it?
If I cancel it saying that, the buyer might accuse me of canceling without his permission.
momtoabeautifuldaughter
·9 months agoYou are making this more complicated then it has to be. They don't want the items so just cancel and move on.
jhtobias
·9 months agoMy advice is to do nothing unless the buyer sends a direct message requesting to cancel the item . Just wait it out don't make anymore contact with them i.e. no more invoices , messages etc. After the 4th day is he hasn't paid close with the reason "Buyer did not pay for Item" and put him and you buyer block list .
Even if he tries to leave you negative feedback it will be removed for he is a non paying bidder .
The key point is do yourself a favor halt all communication with this person . If he pays before the 4th day o.k. you have to ship item .
Seems like you might have dodged a bullet on this one .
onefootflipper
·9 months agoCancel order, block buyer. You are not going to "get in trouble" for this. In fact you have a bigger chance of "getting in trouble" if you don't cancel it. What if some sort of autopay goes off, or they pay anyway because they think they have to and then immediately return the item.
If this is the rudest message you ever got then count yourself blessed. Just in the last 30 days I had someone send me about 15 messages explaining how I was the biggest, scammiest, low life scum in the entire universe. How I should be banned from ebay because sellers like me give ebay a bad name. How I was a terrible person because I wasn't polite enough in my instant response where I said "I will mail the sheet out immediately." What I did was I accidentally forgot to print out a 1 page instruction sheet for a $5 item (the item description had a link to the instruction sheet mind you). What made it hurt even more was that I had the wrong shipping policy attached to the item and shipped it out at a dead loss.
That wonderful customer had already left negative feedback before they ever even contacted me, too. Maximum length trashing me and the item and saying how they already bought another one. Then of course, on the last possible day they finally filed a return, in the return they accused me of hacking their computer because the negative feedback had vanished (removed because they broke multiple feedback rules).
albertabrightalberta
·9 months agoI can't believe all the discussion about this!
No, it's not rude. It's just not wordy. (Rude would have been "I don't want it because you sell *&%%^ at ridiculous prices, you gouge on shipping and your pictures are awful.") Be glad the buyer wasn't rude. (And in this case, I wouldn't even block. The buyer was honest enough to change his mind before you shipped so you and he didn't have to waste further time waiting for a return and refund.)
@cristian3_6 Would "I changed my mind" have been better than "I don't want it?"
FWIW, your reply of "Okay then, you can cancel" was a telling the buyer to do something they are unable to do! So was your reply rude in telling a buyer to do something that only a seller can do?
Sheesh!
a_c_green
·9 months agoNow that you mention it, isn't one of the standard eBay return reasons "Just don't like it"?
ltldpr
·9 months agoI think it was blunt, but I wouldn't call it rude. It being called rude reminded me of something.
I had a weird interaction with a drive-thru employee once.
Total was $11.17
I gave her a twenty and 17 cents ($20.17).
She gave me back $8.83.
I said, "But I gave you $20.17" as I held the hand with coins out to her. (Not yelling, not being a smart aleck).
She said, "Sooooooo?" (in a question form, not like a smarty pants, but questioning, what are you saying?)
I said, "So you take this back, and give me another dollar bill" as I handed the loose change towards her.
The look on her face changed to anger and so did her tone. She took the coins and said, "You don't have to be rude!"
I was flabbergasted.
That young lady certainly didn't meet the rude me. She was spared that lol!
I think your "buyer" is a flake, and it's rude to order or "win" something and then back out, but just saying, "I don't want it" isn't rude imo. Obviously, your mileage varies.
kandf_vintage_finds
·9 months agoThis is what I would have done:
"I don't want it"
NO Correspondence with buyer
Cancel Sale under buyer asked to cancel
Block buyer
Relist as Sell Similar or set up as new auction
Move on.
tarotfindsandmore
·9 months agoIt's abrupt, maybe rude, but definitely not abusive so nothing to report. I'm with the rest of the "just block" crew. This is just a part of doing business, hardly worth your time or energy.
bonanza125
·9 months agoYou are taking the further than it has to go. Cancel the order as buyer wanted to cancel and move on. It's not that big of a deal. "I don't want it" means cancel immediately and find another buyer. So much time wasted on this.
jbbowers12012
·9 months ago100% correct - we agree. We were just a bit concerned with how everything is going "AI" now. The word "cancel" is actually not in the message. (the "AI" may not recognize it as a request.) Stranger things have happened.
jbbowers12012
·9 months agoHi, While your buyer saying "I dont' want it" may be considered a buyer requests a cancellation - to be 100% sure that you are doing the right thing you may want to wait out the time limit & cancel this sale for non-payment. (quite sure that this buyer isnt' going to pay) Also, your buyers statement "I dont' want it" doesnt' seem disrespectful to us. Some folks are just naturally direct. Good Luck!
rudy2828
·9 months agoAnd block the buyer asap.
kibble-net
·9 months ago"I don't want it" isn't a disrespectful message. It's a simple request. You can either honor it, or eat a neg..... your choice.
A disrespectful message would be something along the lines of "You smell funny and your store is an absolute pile of doggie doo".
toomuchstuffagain35
·9 months agoI would have replied "So why did you buy it then?"
Then block him and let him get an unpaid item ding.
I'm sorry to other posters, but I find buying something then just messaging "I don't want it" is rude, and he can live with the consequences.
christworks
·9 months agoDo you never cancel an order? Have you never gotten in line to check out and decided you did not want something? Have you ever returned something to a store right after buying it?
I've done all of those things. I realize it is an inconvenience. It would be more of an inconvenience if the buyer got it and then returned it, or screwed the seller over in some other way.
Even if it is rude, it is not against eBay policy. There is nothing to report. eBay does not care that your feelings were hurt.
People need to stop getting offended and their feelings hurt over every little thing. To me that is rude, because it means people around that person have to walk on eggshells all the time. Way to show others respect!
pickapaper
·9 months ago@cristian3_6
You took his short and to-the-point message as being rude or disrespectful and it has obviously bothered you a lot. I'd hate to see what a legitimately rude or disrespectful comment would do to you.
This is business, not personal. Some people don't know how to speak nicely. The guy is a jerk. The comment is not reportable. Just do as the others have suggested and tell him if he wants you to cancel the order, that you will do so.
golfingaddict
·9 months agoYour response to him was only 1 word longer.
Did he want to report your message?
meme6253
·9 months agoIt is rude, But I would follow the advice given to you by asset_liquidators & sin-n-dex,That is your best course to take.
chapeau-noir
·9 months agoLet the UPI run out, give them a ding and let it go. You need a thick skin dealing with the public.
simply-the-best-for-you
·9 months agoThere's no reason to report it. It's not rude. It's just short & to the point. Kinda like this. Not everyone speaks with lovely, purple-prose, flowery adjectives. Also, they may be ESL, so are limiting themselves to terms they know for sure. You have no idea what tone was behind it. I would not assume they are trying to make you 'mad' or they are being 'rude'. Also, buyers can't cancel. You have to cancel.
But in this case, I would just let them get the UPI ding.
christworks
·9 months ago@cristian3_6 Are you for real? Honest question. I'm 45 and have been texting, messaging and emailing for nearly 30 years. I learned a long, long time ago (high school) that often you cannot accurately infer someone's demeanor in written text. You can't see someone's facial expressions/body language nor hear their tone.
There is no rule that says buyers must be polite to sellers, nor vice versa. You can't be abusive, but your buyer was not being abusive. They were being direct and casual.
I am a direct person. I don't menace words, because menacing words is exactly what causes confusion. Instead of getting your feelings hurt, be an adult and ask your "buyer" if they would like you to cancel. Why put the burden on them when they are "screaming" they do not want what they won? Rather than risk a return in a few weeks, I'd be writing the buyer offering to cancel for them and letting them know for eBay's record I have to have their direct permission do it.
You seriously want to report the buyer because they said they do not want your item? How is telling you they do not want your item disrespectful? Being direct is not being disrespectful and it certainly isn't buyer abuse. Learn to pick your battles.
annadryl
·9 months agoYou might have meant the phrase "mince words". I'm sure no menace was meant.
christworks
·9 months agoIt was late and I was stunned someone could possibly be offended and would want to report a buyer for wanting to cancel an order.
Yep, that's my excuse and I'm sticking with it. You can report me if you find that offensive. ðŸ˜ðŸ˜†
annadryl
·9 months agoBusted! Form 1022F! 😛
cristian3_6
OP9 months agoIt's okay, but I didn't like that message at all. It's like he wants me to get angry and respond rudely,
but I'm not going to fall for that.
I would really like to report him for sending me a disrespectful message.
Instead of talking to me properly, and I would gladly cancel the purchase.
ten_o_nine
·9 months agoI would really like to report him for sending me a disrespectful message.
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There is nothing disrespectful in saying "I don't want it"
robbie31415
·9 months agoIm so confused.
Why are we talking about reporting someone for messaging "i don't want it".
In my opinion the sellers response was incorrect and gave them less movement.
Something better would be "I'm sorry you no longer want it. Would you like me to cancel those order for you?".
All that would need is a Yes for easy understanding for eBay.
bashort
·9 months agoThis is a obviously problem buyer who has given you a way out, I would take it and cancel and block.
The only satisfaction you are going to get is the buyer probably actually wanted the item they were just angling for a partial refund and you just ruined that plan and they can not even complain to you about it.
momtoabeautifuldaughter
·9 months agosaying I don't want it.....is not rude...LOL
yeswayrecords
·9 months agoPlease remember, it's business. It's not personal.
Not everyone communicates in a kind way, and some people can have an extremely hard edge.
Their disposition is no reflection on you or your business. The sellers objective is to provide great service, even if the buyer is gruff.
gurlcat
·9 months agoThe gruff person in this story literally rejected being a buyer. Said they don't want to.
asset_liquidators
·9 months agoDo NOT respond to the buyer. Just cancel the sale as "buyer requested". Then add the buyer to your blocked bidder list and thank your lucky stars you don't have to deal with them any further. If you shipped the items nothing good can come of it.
cristian3_6
OP9 months agoHello,
Thank you for your reply.
The problem is that he didn't tell me he wanted to cancel it; he just said he didn't want it.
So, if he doesn't give me the go-ahead, I can't cancel it because he might complain later, saying that he didn't ask me to cancel it.
sin-n-dex
·9 months agoIf he doesn't want it, he probably won't pay for it any way. You can cancel after 96 hours if no payment is made.
C.
1786davycrockett
·9 months ago@cristian3_6
Unless the "buyer" submits an actual cancel request, I suggest doing nothing.
If the "buyer" hasn't paid after a certain number of days, eBay will cancel the order, and give the "buyer" a defect.
Once those non-payer defects add up, the "buyer" will eventually be suspended from eBay.
asset_liquidators
·9 months agoThere is no problem, if he said he doesn't want it then that is saying to cancel it.
If you think otherwise then by all means ship it to the buyer. They will just file a NAD return and you will be paying shipping on it twice, plus you may not get it all back.