The delivery status in Order details is not updated after successful delivery item to the buyer
Hello.
I'm a new seller. I recently made my first sale, I shipped the item and added a tracking number. According to the tracking number in my delivery service, the buyer received the item on February 15 and then left a positive Feedback. The problem is that in Order details (Seller Hub) the parcel is displayed as on the way, the last update in Shipment history was on February 14 and has not been updated until that time. In the Track package section there is Arrives by Wed, Apr 17. In Payment there is a message - While we confirm the buyer does not have any issues with the order, your funds will remain on hold until Apr 26.
Should I worry and take any action or just wait? And can I list my next items for sale?
Thanks for your answers!
1 comment
dbfolks166mt
·2 years agoYou are in the Ukraine so not I am not familiar with your postal service or how this item shipped, where it went to and the postal system it was handed off to. You may want to check the tracking in the final carriers system, if they have it, and see what it shoes. The tracking information in eBay sometimes is not in sync with the carriers actual tracking.
There is nothing preventing you from listing additional items but your funds may end up also being held. The holds may have more to do with you being a new seller than with the delivery although I have not seen holds run that long especially for a $6 item.