The customer received the item but the shipping show that its still in delivery - my payouts on hold | Selling

The customer received the item but the shipping show that its still in delivery - my payouts on hold

Hi,

One of my customers has already received his order, but the tracking still shows it as 'in transit.' Because of this, my payout is on hold. What steps I should take to resolve this?

Thanks

bunnynpaw_store

57 View listings

Posted 11 months ago·Last reply 11 months ago

6 comments

toysaver

·11 months ago

7833 View listings

You live in Poland and drop ship cheap consumer goods from China? This isn't going to end well. Did you get your account manager yet?

reallynicestamps

·11 months ago

2473 View listings

As a new seller all your customer payments will be Held for up to 30 days against customer satisfaction.

Until you've been selling for 90 days and sold 25 items your payments will be held until tracking shows delivered, or in 30 days if there's no tracking. They can hold the payment for the full 30 days if you're selling in a high risk category.

inhawaii

·11 months ago

Ebay's most handsome seller.4852 View listings

@bunnynpaw_store wrote:
What steps I should take to resolve this?

This is what I would do: Wait.

bunnynpaw_store

OP11 months ago

57 View listings

Hi,

Well, Iâ€™ve already been waiting for more than two weeks. Should I wait more?

Thanks

inhawaii

·11 months ago

Ebay's most handsome seller.4852 View listings

Did you read what @reallynicestamps wrote above?

bunnynpaw_store

OP11 months ago

57 View listings

yes, I did