System limiting buyers from multiple purchases even with setting unchecked
Summary: littlepoii is experiencing an issue with a seller preference on a well-known marketplace that restricts buyers from making multiple purchases within 10 days, even though they have unchecked this setting. This problem arises when buyers accidentally purchase the wrong quantity and are refunded, or when they wish to make multiple purchases. Despite efforts to resolve the issue with the platform's support and attempts to exempt certain buyers, the problem persists.
So in the seller preferences, I understand you can block buyers who have recently purchase from you, from purchasing again within the next 10 days. This has become a huge problem for me as a seller because I have had some sellers accidentally purchase an incorrect quantity and when I refund that purchase, they are then given an error message that they cannot purchase from me again for at least 10 days. Recently, I had a buyer purchase and item and then they say another item they wanted and attempted to purchase, and was given the same message. The issue is I have already chatted and talked with eBay support and have unchecked this setting. Additionally, I have had to add buyer to my exempt buyer list to allow them to purchase, and even that doesn’t work. I don’t know how to fix this issue because eBay support is unable to either. I do not have any buyer restrictions checked or turned on at all. Any ideas on how to resolve this?
mam98031
·3 weeks agoWow, I've been selling a long time and you are the first seller I've every chatted with that actually uses that setting. @littlepoii So WHY do you use that setting at all? I'm curious. What does that setting mean to you, except for less sales and clearly some additional unnecessary issues?