Suspended account even I am a Top Rated Plus seller and I have 100% Positive feedback
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My account was suspended even:
I am a Top Rated Plus seller.
I have 100% Positive feedback
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I have never gone against eBay's Policy in the past 11 years.
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Once an item is handed to the carrier, the carrier is responsible for shipping.
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The reason for my suspended account is (Item not received rate)
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All the packages are shipped with Registered priority Air mail with a tracking number?
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Guys, you know that some customers are very difficult to deal with
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The requests were resolved, and the buyer received a new package.
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This is unbelievable.
Thank you, eBay.
12 comments
nh_sales_lv
·11 months agoDuring the Pandemic thousands of pictures of very expensive gpu's were sold from the Ukraine for pennies on the dollar to American Buyers. I'm sure Ebay had a full plate of who did INR and who didn't INR. Who actually shipped a product & Who shipped a bag of Russian Noodles.
luckythewinner
·11 months agoI am a Top Rated Plus seller.
Top Rated does not waive the seller metric for "item not received" rate.
I have 100% Positive feedback
100% feedback does not waive the seller metric for "item not received" rate.
I have never gone against eBay's Policy in the past 11 years
Having no policy violations does not waive the seller metric for "item not received" rate.
Once an item is handed to the carrier, the carrier is responsible for shipping.
Handing a package to a shipper does not waive the seller metric for "item not received" rate.
All the packages are shipped with Registered priority Air mail with a tracking number
Using registered priority air mail and tracking does not waive the seller metric for "item not received" rate.
Guys, you know that some customers are very difficult to deal with
Having difficult customers does not waive the seller metric for "item not received" rate.
The requests were resolved, and the buyer received a new package.
Resolving requests and replacing packages does not waive the seller metric for "item not received" rate.
This is unbelievable.
Not liking the seller metric for "item not received" rate does not waive the seller metric for "item not received" rate.
estate_echoes
·11 months ago@bidforfree
Were the INR's shipments to the United States?
annadryl
·11 months agoMany years back I used to include verbiage in my listings something like "once this is in the carrier's hands I am not responsible" etc. I just copied that from other sellers, twenty years ago.
That was common then, but never true.
The problem here is, why are so many (enough) not received? Are you hand-writing labels or changing addresses? There is more to it if there are a lot of INR's.
estate_echoes
·11 months agoLow volume international seller.... who sells to the US.
bratuck-0
·11 months agoIt seems this problem is becoming widespread among all international sellers (outside the US). eBay’s current policy makes it look like they are intentionally reducing the number of non-US sellers, leaving only US-based sellers — or international sellers who make only a handful of sales per year (and only if they are lucky enough not to get a buyer who opens a case just to ask “Where is my item?â€).
eBay has shifted all responsibility onto sellers. “The customer is always right†is now applied even in situations where the buyer is clearly wrong:
If a buyer falsely claims “Item Not as Described†(even if returns are disabled), eBay still allows them to return it. Often we lose both the item and the money.
We accepted this as the cost of doing business, but eBay went further — now any opened case automatically counts as a negative mark, no matter the outcome.
If a buyer makes a mistake and opens a case just to ask where the parcel is — it’s counted against the seller.
If a parcel is held by customs in the destination country for two weeks — it’s still counted as the seller’s fault.
Even when eBay tracking shows the parcel was delivered, if the buyer opens an INR case, it’s still the seller’s fault.
With these rules, sooner or later eBay will block the majority of international sellers, leaving only buyers outside the US.
bratuck-0
·11 months agoI want to share my story because it perfectly shows how absurd and unfair the current BBE/INR system on eBay works.
I had only 3 opened requests (not even disputes – just requests), all of which I resolved without eBay’s intervention. None of the buyers ended up unhappy – all issues were closed peacefully – yet eBay still counted them towards “Bad Buyer Experience†and completely blocked my selling privileges.
1. USA
The buyer opened an INR request. In reality, he just wanted to know where the package was. I provided the tracking info, he received the item, was happy, and closed the request, even leaving me positive feedback. But eBay still counted it as a “defect.†How can this be a bad experience if the buyer is satisfied and closed the case himself?
2. Mexico
This one is completely absurd. Tracking (both on eBay and the Mexican postal website) clearly showed that the package was delivered and personally signed for by the buyer. Still, the buyer opened an INR case claiming they hadn’t received it… and then went silent. After some time, eBay closed the case in my favor because there was 100% proof of delivery. This was a clear scam attempt by the buyer, yet I – the seller – was punished, not the scammer.
3. Croatia
The package arrived in the destination country and was stuck at customs. All documents were correctly filled out, but after 2 weeks the shipment was returned. I refunded the buyer in full, he understood the situation and had no complaints. Yet eBay still counted this as a defect.
The main issue is that eBay counts any opened case as a defect, even if it’s closed in the seller’s favor or if the buyer simply opened it to ask about the delivery status. Many international shipments are not tracked on eBay’s site, and many buyers don’t even read the messages where the seller provides the direct tracking link. As a result, a buyer opens a case “just in case†– and it immediately hurts the seller’s metrics.
I understand eBay wants to “protect the buyer,†but right now the system shifts all responsibility onto the seller. This means that an honest international seller can get banned for situations completely out of their control. If this continues, soon there will be almost no international sellers left – and eBay will turn into a marketplace for the US only.
I can also add a short call to action at the end like:
"If you’ve experienced the same unfair treatment, please share your story here – we need to make eBay notice this is not an isolated issue, but a massive problem for international sellers."
estate_echoes
·11 months agoThe odd thing is through ebay's international shipping here in the US, ebay takes all the blame for INRs.
I think ebay's position is if they don't buy International.... they will buy it here
rugerskick
·11 months agoIf these are described accurately, the inr cases were resolved, one with ebay siding with the seller. Just automatically being given a defect by ebay because a buyer opens an INR case is incredibly punitive and unnecessary towards sellers. But this is exactly what ebay does to sellers. Overall, ebay is very unnecessarily punitive towards sellers, they should not give a seller a defect if the buyer closes it, or if ebay resolves it in the sellers favor. Its ridiculous, even the strongest ebay apologists here should see how unfair it is in these cases.
jonathanbrightlight
·11 months agoHanding off the package to the carrier does not remove the responsibility from you. You simply are paying the carrier to deliver it, so they are responsible to you, but you are still the one responsible to your buyer.
Your account is subject to the Cross Border Trade policies, notably the Item Not Received Rate policy, which is very strict. The policy can be found here: https://export.ebay.com/en/fees-regulations-policies/ebay-policies/shipping-performance-policy-item-not-received-rate/
From that policy page:
“Please note that if eBay ends your listings, this is a permanent restriction and eBay will not re-evaluate the account further.â€
estate_echoes
·11 months agoThat means there is no automatic review of the account. So yes, if nothing is done it is a permanent restriction. Through the right channels, OP may have a chance to do something if what they say is true. With a lower sales volume, just one INR would have a big effect. Being that OP sells to the US and given recent complications with shipments to this country... it's possible that eBay never took this change into consideration with such strict standards.
krazzykats
·11 months agoAccount restrictions and suspensions | eBay
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