Subject: Urgent: Assistance Needed for False Missing Items Claim and Unresolved Feedback | Selling

instumax-us · 2024-06-10T05:04:12.155000Z

Order number: 15-11424-72411Date sold: April 11, 2024Feedback comment: Is missing pieces Dear eBay Community, I hope this message finds you well. I am writing to share a concern regarding a feedback comment from the buyer, who claims that their order is missing pieces. We take great care in packaging our items, and it is highly unlikely that pieces were missing from this set. We have reached out to the buyer multiple times, offering to resolve the issue, including providing a partial refund upon receiving images of the items. Unfortunately, the buyer has not responded to any of our messages, which raises concerns about the legitimacy of the claim. We believe this feedback may be unjustified and possibly an attempt to discredit our business. Despite our efforts to resolve this matter professionally, eBay has not yet resolved the issue. We have proof that we shipped the complete items, and we kindly request support from the eBay community to address this situation. We are committed to providing excellent customer service and resolving any legitimate issues promptly. Your assistance and advice on how to proceed would be greatly appreciated. Thank you for your understanding and support. Best regards,

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Subject: Urgent: Assistance Needed for False Missing Items Claim and Unresolved Feedback | Selling | eBay Community