Store search bar not showing certain keywords

Posted 3 years ago·Last reply 2 years ago

30 comments

kh-stanley1

·2 years ago

3 View listings

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.

the-completist

·2 years ago

17214 View listings

I TIRED TO LOOK UP SOMETHING AND IT SAID 0 SEARCHES FOUND, BUT ON THE SIDE OF THE PAGE, IT SAID THERE WERE 1000'S OF ITEMS AVAILABLE?!?!!?

sextons-sweet-deals

·3 years ago

11053 View listings

I have noticed the same. It is as wild as searching for something on eBay.

I went to find my active rolling pin listings in my active listings page search and used 'rolling pin'. Nothing! I then used 'wood rolling pin' and they popped up.

thishauntedhoard

·3 years ago

876 View listings

Same thing is happening for me. Iâ€™ll schedule a listing for 4:00pm and it doesnâ€™t show in search results for 12+ hours and at that point itâ€™s 3 or 4 pages deep and never displayed as a fresh listing, so nobody will ever see it. When is this going to be fixed? Itâ€™s been almost a month at this point and Iâ€™ve removed all of my listings because of it.

lotzofuniquegoodies

·3 years ago

2596 View listings

@selsa84 wrote:
Had a buyer who was interested in some of my items that are dated 1885 in the title. When he searched they do not show up. Ive searched the keyword "1885" in my store and It shows 0 items. I have 20 or so items that are dated 1885 in the title, description and in item specifics. Called ebay and rep told me "wow thats weird" but nothing has been done thus far. Has anyone had this happen before ? other dates show when i search by date but not "1885".

@selsa84

I've observed that also searching my own items from to time. More so as of late. Sold an item this morning with a particular catalog number where I thought I had items that were similar. When I tried a search for the item (I still had more identical stock) the search did not bring up that item. Unsure if it needs to be an exact match or not. In the past a partial match would bring up ALL results. This makes it look like eBay is hiding items when a buyer searches. Search used to work well when using the search bar. As of the past few years, not so much. If anyone else wants to try a test with my listings and pass on the results it would be appreciated. As many others have noted in the past, searching several times can bring up different results each time. Your results may vary.

What I used for my test. "ADS". Full part number ADS AD-715U-2205 5VDC 1.5A

-Lotz

manshawnsshop

·3 years ago

18302 View listings

Any updates on this issue after it was reported. I just noticed it a few days ago in my store, and, came to the boards to see if it was just me.

My search is not only completely off in my store, but, it is even off if I got through myEbay>selling>active listings.

I had an inquiry from a interested buyer about some speaker measurements. I was looking to see how many of these speakers I had listed. I then searched in my stores page with the word speaker, well it came back with 3, I knew that was wrong, I then checked my active listings and its the same thing, 3. My most recent vehicle I listed from was a Civic, so, i searched Civic Speaker and it pulled up 5. I read this entire post and all replies and seen mention of using quotation marks. I then used the quotation marks and it showed 63 listings, and, this was still wrong. (I noticed when I used the quotation marks it did not display any of the 3 listings when I just used the word speaker with no quotation marks) !

I then started searching various things, and, it is a complete mess. .. ...

I have tried 2 different browsers(laptop), clear cache(well clear everything), and, even my cell phone.

Shawn

Manshawnsshop

selsa84

OP3 years ago

No updates, and now even more keywords are not showing up in store search or overall search. Problem is getting worse every day.

manshawnsshop

·3 years ago

18302 View listings

Thanks for the update/reply. And, yes mine is only getting worse as well.

I reached out to support yesterday, they said they are aware of the issue.

2023 - 02 - 02

01:07:57 UTC Lorenz Mae

Hi, my name is Lorenz Mae, please allow me a few moments to catch up on your conversation so far.

01:08:51 UTC Lorenz Mae

Hello Shawn, good day! I understand that you are contacting us regarding your item not showing up on your store, is that correct?

01:11:10 UTC manshawnsshop

Yes, these are nothing that are new items. The best way to show you my issue is when I first noticed it(this was days ago). I had a customer looking for a speaker, I wanted to see how many I had left, I headed to my store and searched the word speaker

01:11:22 UTC manshawnsshop

And it was way off, it only showed 3 listings.

01:12:54 UTC manshawnsshop

I even checked my active listings with a search their and it was the same. I headed to the message boards for help and someone suggested using "speaker" (with quotations), and, when i do that it shows 63 listings which is still wrong.

01:13:39 UTC Lorenz Mae

Thank you for reaching out to us about this matter.

01:14:00 UTC Lorenz Mae

Let me check on this for you Shawn.

01:15:15 UTC Lorenz Mae

May I know what category did you use to list the items?

01:16:43 UTC manshawnsshop

They are different categories, some may be an actual speaker, and, some may be a wire or screws related to the speaker but are attached to the interior or door panel.(everything except maybe a couple items is listed in eBay Motors)

01:17:54 UTC Lorenz Mae

Thank you.

01:18:45 UTC Lorenz Mae

Do you happen to have an example listing or item number for the listings that aren't showing up on your store?

01:20:46 UTC manshawnsshop

Go to my store and search the word Speaker (it will show 3 listings) then search my store for the same word but use quotations, "speaker" and it will show 63 listings. Its strange but you will see what I am talking about.

01:22:38 UTC Lorenz Mae

I was able to see that in here Shawn.

01:24:17 UTC Lorenz Mae

As per checking it here we are currently experiencing a on going issues on the website, but nothing to worry this is already being fix as we speak. Let me add your account to our priority list so that when this issue is fix you will be notified.

01:24:41 UTC Lorenz Mae

This is the ticket number for this technical issue report: **************(removed to post in message board)

01:25:08 UTC manshawnsshop

Ok, sounds good, thanks for looking into this for me.

01:25:42 UTC Lorenz Mae

You're welcome Shawn. Have we covered everything that you wanted to discuss today?

01:25:59 UTC manshawnsshop

Yes, that is all I needed.

01:26:22 UTC Lorenz Mae

That's great to hear.

01:26:30 UTC Lorenz Mae

We appreciate your effort in contacting eBay, please do have a wonderful day I wish you abundant blessings and good health for the month. Thank you for using eBay Live Chat !

01:27:10 UTC

Chat ended by Lorenz Mae

dhbookds

·3 years ago

this is already being fix as we speak. Let me add your account to our priority list so that when this issue is fix you will be notified.

that's what I was told last wk.

tsme35

·3 years ago

23483 View listings

I reported this last year, suppose to have open a ticket then, I may put in one word and nothing in my search but if I add two or more then they show.

paratwell

·3 years ago

11887 View listings

I am experiencing the same thing. I was just on a call with Ebay customer service for 35 min (SMH) and they said this is an issue they are working on resolving, they have been doing so for at least the last three days. ðŸ˜ž

selsa84

OP3 years ago

thats when i called about it.

toysaver

·3 years ago

7833 View listings

"Store search bar not showing certain keywords" I"ve searched the keyword "1885" in my store and It shows 0 items."

Numbers are not words.

selsa84

OP3 years ago

wow really? Searching all other dates of my items show up.

pargran3

·3 years ago

5596 View listings

Don't take the word part of keyword literally. Dates should be and usually are searchable.

dhbookds

·3 years ago

@toysaver wrote:
"Store search bar not showing certain keywords" I"ve searched the keyword "1885" in my store and It shows 0 items."

Numbers are not words.

encore certainly is.............

selsa84

OP3 years ago

As is "sac" , "Zuni" also did not show up when searched. Had to send the buyer the item number for him to see it and purchase it.

selsa84

OP3 years ago

Hence why i said keyword and not word.

hartungcards

·3 years ago

958 View listings

Just be thankful they haven't taken your search bar away altogether - yet.

s.scharmu0

·3 years ago

249 View listings

I do not have a store & mine was taken away. I was the 1st here to ? that here, I sure was hoping it was a glitch...

1tuna

·3 years ago

did some more testing

1885 sac brings up five or so items

searching sac bring up nothing

searching for sac or 1885 shows zero items.

1tuna

·3 years ago

you also have another problem I am having

the items below are not working on a page I have open for you

I thought maybe it was not done loading but I can type in the search box

i opened some other pages to your store and they work good

Categories
Shop
About
Feedback

@selsa84

dhbookds

·3 years ago

@1tuna wrote:
you also have another problem I am having
the items below are not working on a page I have open for you
I thought maybe it was not done loading but I can type in the search box
i opened some other pages to your store and they work good

Categories
Shop
About
Feedback
@selsa84

@1tuna

I'm getting the proper results when I click on each on that list.......categories, etc

pargran3

·3 years ago

5596 View listings

I see what you mean. I searched 1885 and got a drop down menu with several coins, but if I just hit search just with the date I get nothing.

I have no suggestions, but it is odd.

Hope someone has some ideas for you.

dhbookds

·3 years ago

I see it also..........my store with Encore......... I have a number of Encore Snowbuddies

Check something for me......because I noticed the same thing in Seller Hub Active Listing search...... see if anything shows up there for 1885...........

@selsa84

I had reported the Seller Hub thing to Concierge Thurs I think...... She said that they had just issued a "ticket" for that.....and would add me to the list.......thought it would be fixed Fri......but not so far......

selsa84

OP3 years ago

Encore doesnt show up in your store, "snow" and "buddies" works though. I assume this is just another ebay "improvement"

theteamsetguy

·3 years ago

20332 View listings

Huh?

1tuna

·3 years ago

I just got off the phone with ebay and they say there is an open ticket for this problem

1tuna

·3 years ago