Stopping Volume Discounts
I want to see if anyone has had the same problem. I had volume discount and have cancelled it. On the Seller hub, it says I have no current discounts. Yet, if you click on any item I have listed, it shows volume discounts. I have tried everything that Help says. I click on volume discount, where a current listing is supposed to appear. Instead, I get a pop up about subscription plans, which I already have. I would appreciate any advice.
5 comments
mam98031
·1 week agoYou need to use the Bulk Editor and edit all your listings. You can do it all at one time. It is really easy.
landonsbuddy2
OP1 week agoThanks. Yea that’s what I did yesterday but it didn’t take.
mam98031
·1 week agoIf you followed the way to use it correctly, it likely would. It is easy to miss a step and "Confirm" that what you are doing is correct. Try it again. Watch your screen CLOSELY and make sure you Confirm or Submit when you are suppose to. It will only take a moment to try again.
landonsbuddy2
OP1 week agoJust did it again all the way through confirm. Still didn’t work
mam98031
·1 week agoThat is very odd. You may need to contact Ebay.
At the top and bottom of every page in Ebay are links to contact Customer Service.
There is not just one way to contact Ebay and there has always been multiple ways to get in touch with them. I hope you will save this information as it can come in handy from time to time. At the very bottom is a link in which you can request Ebay to call you.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://www.instagram.com/ebay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT or ask an Agent to call you, in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
From this link you can request Ebay to call you in the USA. The option is available when Staff is available to respond, so NOT 24/7/365.
https://www.ebay.com/help/home